Our insurance got us an Enterprise while our car was being repaired. We treated that crappy car so well - it was dinged up, stunk like smoke, but we were careful. Then when we returned it they claimed we damaged it! They never inspected the car when I dropped it off, not until the next day after they had driven it back. They filed a claim with my insurance and took over $500 out of my account without my knowledge while I was still disputing the claim. Then all an employee can tell me is "the car was returned in a different condition than it was rented." No, it wasn't. Just trying to take my money to fix their f'd up car! 0 STARS!! read more

I was very pleased with Enterprise's customer service when I had a minor accident. They delivered the rental car to Badell's Collision without any issues. I opted for additional insurance and was fully informed about the fees and coverage. The process was smooth and easy. However, a month later, I noticed an unexpected charge--an upgrade fee of $120 for 13 days that was never mentioned or discussed with me. When I called the branch manager, I was told their notes indicated it had been discussed, and there was nothing they could do. Unfortunately, my word as a customer didn't seem to matter, and I was simply told to "call corporate." Lesson learned: Always double-check your charges, ask detailed questions, and be cautious about potential surprise fees. read more

I found myself on the Enterprise "do not rent" list. However, they are unable to tell me how I ended up on it or what needs to be done to rectify the situation. I have contacted them several times to try and fix the situation but, never get a reply. I am now having to take legal action to clear my name and reputation! read more

My first time getting and using a rental car went off without a hitch! Enterprise picked me up at 7:30 in the morning, drove me to the rental facility, let me pick which car I wanted, and sent me on my way. The car I drove was a Chevy Malibu, which I hated at first but then grew on me immensely. I think I just wasn't used to the very technologically advanced interior, but once I found that the car had XM radio, I was content. The day after I picked up the car I got a courtesy call from LaToya, asking if everything was OK and if I liked the car. Overall it car was clean, drove well, and was comparable to the car that I drive regularly. I had the Chevy for a three days, and when I was done with it I just drove it back and then Kianna (sorry if I butchered your name!) drove me to my auto body place to pick up my car. Who knew renting a car could be so incredibly painless?? A+ for their service. read more

Enterprise Rent-A-Car - Car Rental Near Me - Trainer, Pennsylvania

Ashley was awesome!!! Got me in and out with my car in no time!!! Definitely using enterprise from now on!

One of the best car rental experiences that I've had, including from other enterprise locations. The staff told me what I needed to know, were true to their word, and didn't spend 10 minutes trying to tell me how much I needed enterprise insurance or I'll die... (Past experience at another enterprise). Overall: no bullshit, friendly, quick, & honest - great experience read more

Needed a last minute rental, Patrick accommodate everything I needed instantly and we were on the road in minutes. Jetta was immaculate. Bring new. All the bells and whistles. Great rate. Couldn't have been better!!! read more

My experience was the car I rented the sticker expire on the car while I had it the police put a sticker on it and they at like it was my fault for not checking the car read more

Very friendly staff, previous day confirmation, and operates like a family business. The problem was the Chrysler 200 I rented. Their cars were at another location so it take over twenty minutes to get the car. The car had a heavy smoker in it previously. After driving it for about 40 miles, the brake light came on Intermittently. I took it back the next day however, the staff didn't care to check it out. They did offer to change it for another vehicle, however, I didn't want to wait for deliver. I was offered a free upgrade at my next rental. read more

Everyone at the location was helpful and extremely professional. I have to give Kudos to Alir and Keyana for always giving myself and my mother a pleasant experience. We rent cars quite frequently and the service is always great! They always do their best to accommodate us, and anytime we need a ride they will make an extra effort to make sure that we get home or picked up. read more

I needed a rental car while waiting for my car to be a serviced at Murphy Ford. I drive a Lincoln and they brought me a 2 door Fiat. In their defense they didn't know what kind of car I normally drive. However when I expressed to the employee Andy that I didn't feel safe or comfortable in a car so small he told "well this is all I have to offer." He did not call his location nor did he try and accommodate me. In fact he told me "I can't go to another location, I don't have time." Even though this is his job. Nevertheless I said I would drive by the Media location and exchange the car on the way to work. He then called his boss at the office to make sure that was ok. (He was willing to call the office when I offered to do the leg work) I was willing to take this clown-car death trap to exchange it myself at another location. I asked him to call the Media location to confirm I was coming and let them know. He said "yea ill do it later today" and proceeded to open the Fiat doors to rush me out. The car itself had stains on the seat, loud rap music was blaring through the speakers and it smelled bad. I again asked him to please call the media location as I did not feel comfortable driving this car, however, this is when he raised his voice and told me to "stop being rude and dont take your day out on me." At this point I ripped up my contract and went back inside and called a ride. Andy was both unprofessional and rude. Especially for a job that requires him to merely drop off cars and facilitate paperwork, The cornerstone of his job is customer service and he could not do that. I am severely disappointed with enterprise I would not recommend it to anyone and if you're getting your car serviced at Murphy Ford arrange your own transportation. Horrible experience. read more

Everyone at this site was extremely nice and helpful from the moment I called to book a car until I drove away. The only reason I did not give 5 stars was because the driver was 1/2 hour late in picking me up. I live right down the road, 5 minutes tops. I had to call and ask where the car was. Other than that, I am very satisfied with everything else! read more

Reserved a full size car. The manager Dominic called to say they did not have the car I reserved however it was a possibility that I would be upgraded he would have to see at the time of my arrival. I arrived 15 minutes before close and he tried to tell me I had to pay 40 additional dollars to upgrade to a Dodge Journey. I said I was not paying for you additional 40 dollars a day and he said what about 30. I said I just want the full size car that I reserved and paid for. I was left with a standard vehicle a Kia Soul and when I got home and went to load the vehicle I realized it did not have trunk space. I was able to load up one stroller and had to cancel our weekend trip and turn it into a day trip. Very shady business practices at this location. I have never had an issue with any other Enterprise location and if they did not have the car available it was a complimentary upgrade not a last-minute attempt to upsell at closing. read more