I stopped in the New Braunfels location to rent a box truck for a move, and the obviously gay…read moremanager was curt. I guess that he was having a bad day. I rented a truck from Ryder and got good service.

Friendly people and accommodating. They were able to find me a truck when no one else in…read moresurrounding cities could. Only 20 miles from work (where we needed to use the truck), so fairly convenient location. Sometimes I fly in for a show or convention and we don't have a truck available, and this Enterprise location will be my first choice. I'm sure we will work together again soon.

I can't understand why the average yelp star rating isn't higher!! Our experience with them was…read moreamazing. I really have to give a huge shout out to the guys at U-Haul Moving & Storage at Slaughter Lane in Austin!!! They installed a hitch on our Ford Explorer. The appointment was supposed to be a drop-off and pick up later, but they immediately started working on it so we would not have to Uber home and Uber back to pick it up! That was greatly appreciated! But WAIT! That's not all! More accolades are in order! We had a bit of a fiasco with the rental of a moving trailer. I had reserved a 5X8 enclosed trailer via the Internet after having first chatted with a gentleman on the U-Haul site who assured me that this size trailer would work for a one bedroom apartment. NOT SO!! A queen size mattress doesn't even fit unless it is tilted. After my daughter picked up the trailer and got it to the house, they were able to determine that this size trailer WAS NOT going to big enough. In the meantime, the U-Haul where the trailer had been picked up at was closed. We called customer service who transferred us to Victoria. She informed us that the trailer could be dropped off at another location (we chose the Slaughter Lane location because they had done the hitch install for us.) but that we would still be charged the total for the trailer rental from Austin to Colorado Springs because we did not drop it off at the original drop-off location per the contract. I was told that we would need to file a dispute with U-Haul in order for an investigation to be conducted to determine if a refund was warranted! She said she was unable to help us with exchanging the trailers. I ended up having to create an entirely new reservation and had to go to a different location because the Slaughter location did not have the the 6X12 which was the next size up. This size worked perfectly. On our way out of town with the trailer, we wanted to make sure we (2 ladies) had hooked everything up properly, so we pulled into U-Haul Moving & Storage at Slaughter to have them do a quick inspection. A real nice gentleman (whose name I failed to get!) came up to us immediately and checked everything out for us. While he did the inspection, I went inside because I had never received an email receipt supporting that we had returned the trailer that was too small. I explained our fiasco to Redarion Harris and David Harris. They jumped into action and had the whole issue resolved in less than 10 minutes!! They did exactly what should have been done in the first place! They were very understanding, helpful and true professionals! Thanks guys.....you helped make the beginning of our road trip start on a good note!

Never using U-Haul again. It's so crazy how after u get done…read moreusing the equipment you end up doing more work than the actual workers. I went during my appointment time to pick up my truck and didn't get it until 15 min after my time started. I had to ask about the details considering the gentleman there never explained , I had to ask! If you're here for your first time, the minimum is 100 miles and you'll be charged 100$ as a "down payment " . I drove 30 miles and ended up paying 65$ (with a cargo van)..... needless to say NEVER using ts again‍ 0/10 for communication 0/10 for fast service and 0/10 for having no organization. The guy was dropping the keys as he was looking for my rental and even with his fanny pack everything was jumbled. I'm leaving this review here as proof of my unorganized and unsatisfactory experience because in 2026 ts should NOT be like this. Upgrade your computers too, like why did I have to scan my ID and put in my info TWICE. "Yeah sometimes our systems don't take the first time" like SO WHERE DID MY INFO GO?? Why does it say my name and my reservation time when you're in my face telling me you can't find my reservation...... at least turn the computer.... Also, this company is ANTI-UNION. Having a display in your workers area (break room area) as an expressive Anti-union is actually pretty funny. U-Haul, please for the love of god do better :)

My bf and I were running into problems getting him a rental car after his work truck got rear…read moreended. The other enterprise locations had been extremely unhelpful and didn't have anything available for almost a week. They were also telling us information that wasn't true. When we called here last Friday the employee was very helpful and even went out of his way to speak to another branch and secure us a vehicle the same day. He was the only person we spoke to that day who seemed to actually care about us. Even if he couldn't help he made sure to find someone who could.

We're planning for a cross country move and Justin was beyond helpful and courteous. Our move is…read moreplanned for October so we haven't picked up our truck yet, but after dealing with too many moving companies and truck rental companies who seemed to be taking advantage of our needs, Justin and Penske were flexible, accommodating, and went above and beyond to get us what we needed for a great value. Looking forward to working with them for our move!

Paid for a tractor reservation in full. A couple of hours before the reservation, I was told that…read morethe north Austin location could not fulfill my reservation and that I would have to be sent to the South Austin for pickup. This was a huge inconvenience during rush hour traffic. Months later I was charged over $50 for tolls ($35 of which were for processing fees). Driving on tolls was our only option to make our scheduled event when our reservation couldn't be fulfilled at the original location. Poor customer service. Save your money. There are other rental companies in the area that are priced lower for similar services.

Yes, moving is a pain the you-know-what, especially if you are trying to do it on a limited budget…read more From what I can tell Penn Moving Truck rentals has the lowest price when it come to renting a moving truck for an in-town move. Not a lot of hidden charges like some of the national chains. I don't know how many stars to give this place, because there's not much to it, just trucks and some self-storage facilities. I chose to go with them, because their prices where the lowest, but they were a little hard to get a hold of. I tried making a reservation online, so I submitted my information through their web form. It stated that someone would get in touch with me in the next 24 hours, that never happened. So I called them a couple days later: Call #1: I get their voicemail. Since they didn't return my email, thought maybe they wouldn't return my call, and I'll just try again later. Call #2: phone rings, someone picks up, someone hangs up without saying anything. Call #3: Someone answers, sounds distracted, takes me phone number and says he'll call me back. At this point, I'm about to give up and just go with Uhaul, even though it is more expensive. Call #4: They called me. Yay! They are out of trucks the size we need, but they have one slightly smaller. OK, that will do. Bottom line: Much cheaper than Budget or Uhaul. Not the best customer service. Book your truck early because they don't have as many as the bigger chains.

DO NOT RENT FROM HERE! We dropped our truck off on Saturday and received our deposit back, TUE they…read morecall and say we left "leaves and trash" and will be charged $200 if we don't come clean it. We're thinking $200 just for that?! But okay so my bf drove 30min to find the truck with the whole bed full of trash, they got an attitude and said it's nobody but ours because we were the last one to rent it and would not budge. 5min later the employee comes back out apologizing because the stupid manager took the truck and didn't tell anyone and left the truck a complete mess. The manager never came out to apologize and they didnt think they should reimburse us for wasting our time and inconveniencing us having to drive back. So if they never would've called to give us an opportunity to clean it, they would've charged me $200 to clean THE MANAGER'S trash. Honestly, who would return a truck like this?!

My experience started with a brief phone call to check cost and Saturday hours. I was told $32.50…read morefor 24 hours, 7:30 am start time. He advised that they are frequently out of trailers by 11 am. I was grateful for the tip. We arrived just before 7:30 but waited approx 10 minutes for someone to open the business. The trailer was well used but in good condition. Definitely adequate for hauling a load to the dump as we were doing.