Based on my experience, the two women working at the counter were very friendly, not only to me but…read morethe other customers as well. And folks were nice to them as well! What a beautiful thing. The woman helping me actually went above and beyond in terms of helping me get to my U Boxes after it appeared the national U-Haul number I called didn't sync with this store. I really appreciate her and the guy who was able to pull my containers. Y'all are real ones!

I'm guessing it's U-Haul policy (or maybe just this location's) that when both parties make a…read moremistake, to take advantage of their customers as much as they can. U-Haul likely made a mistake on marking their fuel gauge and I, two hours behind schedule, signed off on it. Items were loaded on-site from a pod and driven ten miles, half-filling a 15' box truck. A singular tool chest was then driven six miles one way and six miles back to the depot. A total of 22 miles. I had estimated based on load and distance to refill around 2 gallons of fuel and returned it slightly past closing. Checked the receipt the next day and was billed an additional 5 gallons of fuel (~$25) claiming it didn't match what was signed off. That's ~7 gallons of fuel for 22 miles. It doesn't take much brain power to realize that a half-filled 15' box truck does not drive THREE MILES TO THE GALLON. The only figure I can think of that gets anywhere near this number is a Bugatti going at over 250 mi/hr. If whoever I spoke to the on the phone was willing to work with me and ended up billing me for an additional gallon or two, I would find that an acceptable resolution. The fact that a representative was unwilling to relent on the impossibility of a box truck getting 3 MPG speaks a lot about their customer service skills or lack thereof.

I stopped in the New Braunfels location to rent a box truck for a move, and the obviously gay…read moremanager was curt. I guess that he was having a bad day. I rented a truck from Ryder and got good service.

Friendly people and accommodating. They were able to find me a truck when no one else in…read moresurrounding cities could. Only 20 miles from work (where we needed to use the truck), so fairly convenient location. Sometimes I fly in for a show or convention and we don't have a truck available, and this Enterprise location will be my first choice. I'm sure we will work together again soon.

Never using U-Haul again. It's so crazy how after u get done…read moreusing the equipment you end up doing more work than the actual workers. I went during my appointment time to pick up my truck and didn't get it until 15 min after my time started. I had to ask about the details considering the gentleman there never explained , I had to ask! If you're here for your first time, the minimum is 100 miles and you'll be charged 100$ as a "down payment " . I drove 30 miles and ended up paying 65$ (with a cargo van)..... needless to say NEVER using ts again‍ 0/10 for communication 0/10 for fast service and 0/10 for having no organization. The guy was dropping the keys as he was looking for my rental and even with his fanny pack everything was jumbled. I'm leaving this review here as proof of my unorganized and unsatisfactory experience because in 2026 ts should NOT be like this. Upgrade your computers too, like why did I have to scan my ID and put in my info TWICE. "Yeah sometimes our systems don't take the first time" like SO WHERE DID MY INFO GO?? Why does it say my name and my reservation time when you're in my face telling me you can't find my reservation...... at least turn the computer.... Also, this company is ANTI-UNION. Having a display in your workers area (break room area) as an expressive Anti-union is actually pretty funny. U-Haul, please for the love of god do better :)

Absolutely horrible experience. The worst u-haul location I have ever used! Understaffed inside,…read morepoorly trained staff. Only one person available to help and there were lots of us waiting. One person said "it is always this bad here".

My bf and I were running into problems getting him a rental car after his work truck got rear…read moreended. The other enterprise locations had been extremely unhelpful and didn't have anything available for almost a week. They were also telling us information that wasn't true. When we called here last Friday the employee was very helpful and even went out of his way to speak to another branch and secure us a vehicle the same day. He was the only person we spoke to that day who seemed to actually care about us. Even if he couldn't help he made sure to find someone who could.

We're planning for a cross country move and Justin was beyond helpful and courteous. Our move is…read moreplanned for October so we haven't picked up our truck yet, but after dealing with too many moving companies and truck rental companies who seemed to be taking advantage of our needs, Justin and Penske were flexible, accommodating, and went above and beyond to get us what we needed for a great value. Looking forward to working with them for our move!

Paid for a tractor reservation in full. A couple of hours before the reservation, I was told that…read morethe north Austin location could not fulfill my reservation and that I would have to be sent to the South Austin for pickup. This was a huge inconvenience during rush hour traffic. Months later I was charged over $50 for tolls ($35 of which were for processing fees). Driving on tolls was our only option to make our scheduled event when our reservation couldn't be fulfilled at the original location. Poor customer service. Save your money. There are other rental companies in the area that are priced lower for similar services.

Yes, moving is a pain the you-know-what, especially if you are trying to do it on a limited budget…read more From what I can tell Penn Moving Truck rentals has the lowest price when it come to renting a moving truck for an in-town move. Not a lot of hidden charges like some of the national chains. I don't know how many stars to give this place, because there's not much to it, just trucks and some self-storage facilities. I chose to go with them, because their prices where the lowest, but they were a little hard to get a hold of. I tried making a reservation online, so I submitted my information through their web form. It stated that someone would get in touch with me in the next 24 hours, that never happened. So I called them a couple days later: Call #1: I get their voicemail. Since they didn't return my email, thought maybe they wouldn't return my call, and I'll just try again later. Call #2: phone rings, someone picks up, someone hangs up without saying anything. Call #3: Someone answers, sounds distracted, takes me phone number and says he'll call me back. At this point, I'm about to give up and just go with Uhaul, even though it is more expensive. Call #4: They called me. Yay! They are out of trucks the size we need, but they have one slightly smaller. OK, that will do. Bottom line: Much cheaper than Budget or Uhaul. Not the best customer service. Book your truck early because they don't have as many as the bigger chains.

DO NOT RENT FROM HERE! We dropped our truck off on Saturday and received our deposit back, TUE they…read morecall and say we left "leaves and trash" and will be charged $200 if we don't come clean it. We're thinking $200 just for that?! But okay so my bf drove 30min to find the truck with the whole bed full of trash, they got an attitude and said it's nobody but ours because we were the last one to rent it and would not budge. 5min later the employee comes back out apologizing because the stupid manager took the truck and didn't tell anyone and left the truck a complete mess. The manager never came out to apologize and they didnt think they should reimburse us for wasting our time and inconveniencing us having to drive back. So if they never would've called to give us an opportunity to clean it, they would've charged me $200 to clean THE MANAGER'S trash. Honestly, who would return a truck like this?!

My experience started with a brief phone call to check cost and Saturday hours. I was told $32.50…read morefor 24 hours, 7:30 am start time. He advised that they are frequently out of trailers by 11 am. I was grateful for the tip. We arrived just before 7:30 but waited approx 10 minutes for someone to open the business. The trailer was well used but in good condition. Definitely adequate for hauling a load to the dump as we were doing.

Barry was extremely helpful. Used online booking, truck was up front and I was on the road in less…read morethan 10 mins. Same on return. Price quote was dead on. Thank you