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    Enterprise Truck Rental

    5.0 (1 review)
    Open 7:30 am - 5:00 pm

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    2 years ago

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    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    3.0
    (2 reviews)
    $$$

    Steven & Christopher were wonderful. They helped us cancel an online reservation we had made and…read morethe app changed locations for pickup, which would have caused the mileage to be way more than what we need. The online app is horrible. But THIS Uhaul location has HUMANS working; which makes the entire process much easier. Steven was extremely accommodating and Christopher helped us reserve & pick up the Uhaul we needed. Thank you sincerely!

    Please note this review is about U-Haul not this location. U-Haul rents their trucks from a…read morecentral dispatch and individual locations get to take the heat for the central offices "policies". On May 16th I reserved a 20' truck for Saturday the 27th at a rate of $152.00. A few days later I received a confirmation email of my order. On the 23rd I get a call from U-Haul saying that size truck wouldn't be available at the location I rented it from and that I would need to travel and hour further out (round trip 2 hours) to get a 20' truck. After some conversation I discovered that a 17' truck was available at the original location. I asked that my reservation be changed to that truck as I could, with some effort, make the smaller truck work. The dispatch said sure and that the price would be $336. I asked why the price was doubling, she said because I was changing the equipment and that it was the same as a new reservation. Additionally, as this was their busiest time of year truck prices had gone up. I pointed out that I only had to make this change because my previous reservation had been changed by them. Her response was that the email was not a confirmation only an acknowledgement that I made an order and that U-Haul was basically free to change whatever. So beware, when you are making a reservation with U-Haul you are in fact not making a reservation and you can find yourself backed into a corner with no recourse on your moving day and forced into less equipment for twice the price. I can say from experience that the times I used Penske the truck I ordered was always where I ordered on the day I ordered for the price originally agreed on.

    U-Haul Moving & Storage at Research Blvd

    U-Haul Moving & Storage at Research Blvd

    2.3
    (94 reviews)

    Customer service these days really sucks, I cannot stress this enough. This location was selected…read moreas a drop off location for equipment. Upon entering the facility, workers were in the back and others outside not looking as though they were happy to be at work. Once greeted, I informed the worker (assuming he was the manager) I was returning equipment. He said thanks, I'll send you the receipt. I then asked if he was going to inspect the equipment, he just repeated himself that he'll send a receipt in a condescending tone. Proper protocol would have been to inspect the equipment while I was there to ensure no discrepancies. To be on the safe side, I did take pictures of everything. Luckily the additional charges were what I expected. Please provide better communication training to workers.

    New Shady was AMAZING!! EXCELLENT customer service! She was…read morecourteous and able to help me when the first guy I spoke to at U-Haul (same location) said there was no way my car could haul a trailer. She quickly stepped in, called your other location and set everything up. She had so much patience and empathy and I really appreciate all she did for me and spending the time to assist me. She was pretty much running the whole store, multi tasking (ringing people up and answering the phone) while waiting to get answers on questions to my order. Thank you so much Shady for showing me so much kindness and patience. You definitely deserve to be recognized!

    Enterprise Truck Rental - truck_rental - Updated August 2026

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