WARNING to all international travelers. Do not rent from Enterprise Rent a Car at the Zurich airport. 13 days after returning a vehicle my Credit card was charged $850USD for "damages" I have photos of the returned vehicle showing it was returned completely undamaged. Luckily I purchased insurance through Expedia and my money was refunded. Today, 1 month after the return there is a $32 charge on my card from Enterprise, Zurich. I have no idea what it is for. read more

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Avoid this company at all costs. I have been trying to get their fraudulent charges reversed for months with no luck. Like many other reviewers, I rented a vehicle from the Zurich airport location in May 2025. We returned the vehicle and were told everything looked great and our deposit would be returned. The deposit was returned and weeks later got an email with a blurry picture of a scratch saying they were going to charge me over $2000 USD and reversed my deposit return and attempted to make several other charges. I sent back the dozens of photos and videos I took of the car before and after I returned it and they simply said "that isn't enough". Keep in mind the blurry photo they sent didn't show anything or have any metadata confirming date/location etc. My bank is refusing to reverse it saying I willingly gave my credit card information to the rental car agency (shame on Citibank for this as well). I am now in the process of trying to collect other claimants who this has happened to and bringing it to the Swiss authorities. I already emailed SECO, Fedpol, econsumer.gov, FTC etc. If you look across review sites, this is a common scam by this Enterprise franchise. Please contact/message me if this has happened to you as I started a Google spreadsheet to hopefully connect the hundreds of people I see this has happened to to hopefully close this location down. read more

SCAM ALERT PLEASE DON'T use this company. Even if you take all the recommended precautions they'll still figure out a way to scam you. I rented a car in May 2025 , made before and after videos that detailed no issues or scratches yet 3 days later received a request for close to $5000 in damages. I will attach the pictures for your review. These are normal wear and tear that could only be visible if you filmed at 3x magnification and the others are windshield water smudges. I'm currently being harassed by a collector in the US and on the new bill they include a charge of $400 for loss of use. A car that shows no visible signs of damage to the naked eye. read more

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If I could give zero stars, I would. My experience with this rental location has been the worst I've ever had with any travel service. I returned my rental car to their Zurich Airport location in perfect condition. I even documented the return with timestamped photos and a video showing the exact drop-off moment. Everything was clear: the vehicle was undamaged, parked properly, and photographed thoroughly. Nearly two months later, after I had left the country, I was shocked to find they charged my credit card for alleged damage to the vehicle. Despite sending multiple emails and providing clear evidence disproving their claim, including photo and video proof, they refused to reverse the charge. Their responses were dismissive and repeated the same generic statements about "terms and conditions," ignoring the evidence I provided. The timing and handling of this situation raise serious concerns about their practices. If they can charge me two months after my rental ended for something I did not do, what's stopping them from doing this again months or even years later? There was no phone support, and every interaction was slow and frustrating. This experience feels unfair, unprofessional, and predatory. I am now disputing the charge with my credit card company and filing complaints with consumer protection authorities. No customer should have to go through this after doing everything right. Warning to anyone renting from this company or location: document every inch of your rental, because even if you return it in perfect condition, you may still face false charges long after your trip ends. read more

I cannot express enough disdain for the shameful and predatory practices of Enterprise Rent-A-Car at Zurich Airport. This has been the single most appalling experience with any company I've ever encountered. Enterprise pursued baseless claims of damage to the car I rented, despite my returning it in pristine condition. Their egregious actions have since escalated into outright harassment and legal abuse. Here's what happened: 1. Baseless Damage Claim: Enterprise alleged that I caused 1,351.07 CHF worth of damage to the vehicle, despite clear evidence to the contrary. My own witness statement supported my position, and my credit card company promptly reversed the charges after reviewing the facts. Enterprise failed to provide any conclusive, time-stamped evidence proving that the damage occurred during my rental period. 2. Selling Phony Debt to Debtist GmbH: Despite the reversal by my credit card provider, Enterprise sold this fabricated debt to a ruthless collection agency, Debtist GmbH. This company aggressively pursued me for months, even ignoring cease-and-desist letters that explicitly outlined their lack of legal standing. Their harassment is a blatant violation of consumer protection laws, yet they continue to send threatening correspondence demanding payment. 3. Harassment and Legal Intimidation: Debtist GmbH, acting on Enterprise's behalf, has bombarded me with aggressive emails, threats of legal action, and demands for payment based on fabricated evidence. This has caused significant undue stress and forced me to take regulatory and legal action to protect myself. 4. Complete Disregard for Evidence or Fairness: Enterprise's refusal to acknowledge their own lack of evidence is not just unprofessional--it is unethical. Their photos fail to establish any liability, and their disregard for the reversal by my credit card company demonstrates a relentless pursuit of fraudulent claims to pad their bottom line. 5. Consumer Protection Violations: Both Enterprise and Debtist GmbH have engaged in practices that may violate Swiss and EU consumer protection laws, including harassment and unfair debt collection practices. Their behavior has been so egregious that I have been left with no choice but to escalate the matter to regulatory authorities. Avoid Enterprise Rent-A-Car at Zurich Airport at all costs. They operate with complete disregard for honesty, fairness, or their customers' rights. Their shady practices are designed to squeeze money from unsuspecting renters, and their willingness to resort to harassment and legal threats should alarm anyone considering doing business with them. Do yourself a favor--rent from a company with integrity. Enterprise Zurich Airport is not it. read more

DO NOT RENT FROM ENTERPRISE IN EUROPE My family and I would not even give Enterprise one star we would give this company 1 million negative stars!! first our car completely shut down/motor cut off dead while we were on a mountain incline! We managed to restart it but with a red engine light warning. We called and a customer service rep named Mattias (general line) who told us he would reserve a replacement car in Annecy. We drove two hours to Annecy and there the rep named Conta said. Oh sorry we have no cars. What??!! He had no mechanic. He had zero creativity to find a solution. We needed to get to the Alps so he told us to go to Grenoble and we watched(!!) as he reserved via his phone/device a replacement in Enterprise in Grenoble. We drove over almost two more hours to Grenoble. We arrive and the rep tells us NO CARS. We explain that the rep in Annecy reserved for us. The manager there Yacouba Derra could offer ZERO solutions -- so we tried! find a mechanic?? No. Work with a local company and pay for a rental for us? No. Give us a car from another reservation and have a colleague from Geneva bring another car for later? No(!!) And then Yacouba told me they are independent and there is no coordination among Enterprise offices? What?? So we left with our broken engine light and hours and hours of traffic ahead and above all the risk of a dangerous broken car!! We have never witnessed such lack of creativity such poor coordination such inept customer service. NEVER RENT FROM ENTERPRISE IN EUROPE read more

Wish I have read the bad reviews here beforehand. Their waiting line at Zurich airport was insanely long. Had to wait for 1.5 hours to get my car that's booked online already. Got a flat tire in Geneva and had a replacement car from Geneva airport. Returned the replacement car to Zurich airport at end of the trip. One month later received a ridiculously expensive bill from them. Even I purchased collision coverage, the bill for repair and towing is still about 2000 CHF. I responded to their email for a little clarification and only got an automatic reply. They just sent a link to pay the bill that did not work. Then next thing they hired debt collection... Their customer service is non-existence. I would never hire them anymore. read more

EXACT SAME ISSUE AS REPORTED BY RODNEY B. BELOW. PLEASE BE AWARE. AVOID ENTERPRISE AND SAVE YOURSELF THE HEADACHE. They are trying to stick me for over $700 for "small scratches" on the rear right door that I supposedly caused to the rental car. I have video evidence of the car at drop-off that doesn't show these damages. They marked those "small scratches" over with orange marker so you can't even see the scratches they say I caused. I submitted a ticket to Enterprise directly and have yet to hear a response. Please don't also get me started on the ridiculously slow checkout process when you arrive. They operate super slowly with only one employee at the single desk inside the kiosk. A line started to form and people were getting frustrated at the ridiculously slow process. It took us over an hour and a half just to get our car and there were only 3-4 people in front of us. Ridiculous. They are trying to make more money off unsuspecting renters by pinning fabricated damages on you after you drop off the car. It is extremely shady and I wouldn't be surprised if they are having the inspector intentionally make up damages in your check in report as they did to me. Please avoid this company if you don't want to deal with bogus claims after your rental. They shouldn't be in business and should be sued. However, if you still decide to rent from them, take extremely clear pictures/videos of the rental car before and after your checkout experience. You'll thank me later when they try to pin bogus damages on you too. read more

My experience with Enterprise at Zurich Switzerland Airport is certainly alarming and reflects a broader trend of dissatisfaction among customers. Many have reported similar issues, particularly regarding unexpected damage charges and a lack of effective customer service. Complaints often mention difficulties in reaching support and resolving disputes, which seem to be a recurring theme for this company in Europe. The charge of CHF 1703.01 (around $2150) for damage I didn't cause, and that could happen during my stay in downtown Zurich parking lot for a few hours when someone run into my rental car and I did not notice till I returned the car back to Zurich airport. combined with the inability to communicate with Enterprise, it is understandably frustrating. It's concerning that I even attempted to pay for the damage out of pocket but couldn't find a way to contact them. This lack of support can leave customers feeling helpless and ignored. If you're looking for alternatives in the future, consider other rental companies that have better reputations for customer service and transparency and functioning customer service phone number and claim department or any working website. My warning might be valuable for others who might be considering renting from Enterprise in Zurich. It's always best to choose a company that prioritizes customer care and communication. please please you do not need to have same experince i have been having to resolve this issue. it would be my last trip to zurich and no more enterprise car rental at zurich airport. read more

Do not rent there. Played the same trick. Make photos before leaving and just give them the finger. Tried to get 5k damages that never happened. Just go to europecar. read more

Total scam as others have said. We rented a car with lots of scrapes and dings but thought no big deal. Turned it in non problem. Three weeks later get an email that says we owe $2000 for damages (we didn't do). Hit our credit card and now there's no recourse. Asked for proof. Nothing. Asked Enterprise U.S. for help nothing. NEVER RENT FROM HERE read more

I was also a victim or Enterprise car rental in Zurich scam. I should have been reading Yelp before renting Enterprise car rental in Zurich. I took photos (attached) before renting the car, like many others on that list. I was charged $419.78 for the scratch on the pic, as well as tiny small scratches that only with magnifying glass could be seen. That scam is happining not only Enterprise Zurich, other airport rental companies in Europe start taking that business on board these days. read more

Enterprise - Car Rental Near Me - Zürich, ZH

AVOID AT ALL COSTS!!! This firm is clearly scamming its customers as much as possible. I have just been charged £1,300 for a new windscreen replacement for a very minor chip in the windscreen. A few things to note about that: - I only drove the car to a resort and back; never heard a thing in terms of impact so I am really not sure it was me. - The chip is small and right down near the scuttle panel, so no where near the sightline of the driver. So even if it is real, why not just do a chip repair, why replace the entire windscreen?! - The photo they sent of the 'chip' looks like no windscreen chip I have ever seen in my life. It is just a white spot......oddly the same colour white as the pen they have ringed the 'damage' with for the benefit of the photo. What a coincidence. - Even if it is true and the chip does exist and I was driving when it happened, how is a minor chip on the windscreen, not considered 'wear and tear' as per their t&c's? Do yourself a favour, shop else where and put these scammers out of business. read more

Scammy damage charges! They billed me more than 1,300 CHF for a small scratch on a car that was already scratched all over. I had proof showing no damage when I returned it, but they didn't care. Avoid this company if you don't want a surprise bill! read more

Buyer Beware! I expect this in a third world country but not Switzerland! I rented a car from Enterprise that had damage, i brought it up to the Enterprise Rep and he said it was marked so I wouldn't have to worry about it and showed me the attached check out damage list so I didn't worry. I had just flown overnight and did not think about taking a picture(my mistake) but looking at another review it sounds like it may not have made a difference since it sounds like they scam the foreigners to get their vehicles fixed. Four Months later with no communication since I checked in the vehicle with a $4,000 bill for damage. After 3 months of back and forth finally someone there released the damage slip on check out (I assume they are in trouble because nobody else would give that to me) so I thought I was vindicated. Look at the check in document vs the check out document. It looks like I returned the car with less damage but no good old European customer service motto the customer is always wrong, held true once more. Still trying to stick it to me. First one is the check out second one is the check in. Can you believe it? read more

Enterprise - Check in document - Car Rental Near Me - Zürich, ZH

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Their business model is simple: at the end of the rental agreement they will find any type of scratch or dent they know is not on the check-out report and charge you for it claiming it was you since you have no way to prove. My advice is take photos of every single inch of your rental vehicle. But to be honest I would avoid them at all costs. They are functioning as a scam. They do not have any single customer support only roadside assistance (and even that is bad). Unfortunately, they are ran independently by a lovcal franchise called Helvetic Motion AG. Global or regional headquarters will wash their hands out of any problem you may have with them. AVOID!!! read more

Customer beware. Those running this franchise will try to charge you for minor scratches that occur after your rental. I checked our car in upon return. It was inspected by an enterprise employee who told me it was all good. Ten days later they said there were minor scratches that occurred after our return and that we would have to pay for them. They refused to share photo evidence or even acknowledge that the person checking it in inspected and found no damage I've had a great experience with Budget and Avis out of Zürich and have always rented with enterprise at other locations but best to avoid enterprise at this location. read more

I rented from them in mid April 2025.... all the other 1-star reviews were spot on. There was existing damage when we picked it up and then after we dropped it off we found out they were charging us for damage that was not from our trip totaling over 2500$. this is complete fraud and i wish I read reviews before I booked the vehicle. All the reviews are true if you are still planning on renting from these criminals and that's no exaggeration they are criminals take very detailed pictures before and after your trip. read more

DO NOT RENT FROM THIS COMPANY. They are scam artists and they will attempt to fleece you . . . use them at your own risk. I wish I would have seen all the other 1 star reviews before I decided to rent from them. I thought because it carried the Enterprise name I would be okay. I was wrong. 3 weeks after I returned my vehicle, I received an email stating that they found this small scratch, this small dent, chipped windshield, etc. It was all BS because I know I returned the car EXACTLY as I had received it. In fact, I was quickly given the "okay" by the Enterprise employee when I returned the vehicle. They ended up charging my credit card $2,000 despite my protests and asking for pics, video, etc. I am currently disputing the charges. No way I'm paying them one cent. This practice apparently is NOT uncommon and this particular branch apparently has done this frequently!!! It's a real shame they are trying to take advantage of its customers. PLEASE RENT YOUR CAR FROM ANOTHER COMPANY !!!!!!!!!! read more

This is by far the worst Enterprise I have ever been to and I'm a long time customer of Enterprise, they generally get 5/5 from me. At checkout, they charged me a different amount than the online reservation. The lady seemed like a nice person so I assumed it was fine but obviously later on I see the extra $100 something they added. After return, I'm still getting random unexplained charges to my account. Just disputed one with my credit card company. I wonder how long they can keep up scamming people? The reviews here don't lie and eventually the credit card companies are going to come at them for fraud. They are also really shady. The car clearly had some minor damage inside but they didn't note it. I've never had this with Enterprise before, normally they are pretty good about these type of things. Anyway I sent myself a geolocated timestamped picture and also emailed them. Of course no response. Just avoid this location, it's garbage. read more

Sabrina is great; she provided excellent customer service and truly deserves recognition for her quick service and ability to handle customers expectations and exceed them. read more

I was also a victim, to the tune of $834, of the minor scratch scam. When I picked up our rental at the Zurich airport, I was shown a book with numerous entries of prior damages. I noted that none of them had been since repaired! We took photos of all sides of the car - but none of the scratches were visible on our photos because they were tiny. A couple days after returning the car in the exact same condition in which we picked it up, we got a bill on our credit card for damages. I am convinced they charge all customers who don't agree to their outrageously expensive insurance these scam billings. MY ADVICE IS: DO NOT RENT FROM THIS COMPANY However, if you do, -photograph the prior entries for damage that they show you when picking up the car. -take numerous (20-30?) close up photos of any scratch or imperfection -get to the airport early and have an employee check in the car for you -make sure you have insurance!! read more

We had a horrible life threatening experience renting a car from Enterprise at Zurich airport. Our reserved small car was not available, had to wait while they brought over an additional vehicle. After less than 7 days, coming down a swiss mountain side the brakes began grinding metal to metal. Contacted Enterprise who suggested we drive the car back to Zurich, 4 hours away. Told them absolutely not, that the car was unsafe to drive. We had them tow it and tow truck driver checked and said there were NO BRAKE PADS at all! They left us stranded with no vehicle and suggested we take a train back to Zurich to get a new car. No thank you! AVOID ENTERPRISE IN ZURICH! There needs to be some serious safety over sight as someone could have been killed if the brakes had failed. This will be reported to the Swiss authorities. read more

March 2023 AVOID the Enterprise car rental in Zurich. After our arrival at the Zurich Airport and picking up our rental car we were surprised with an unexpected $1200 deposit as part of the Enterprise at Zurich Airport rental car agreement. This is stated in very small print on the rental contract. This is a required deposit for every rental which can even go higher than the $1200 and applied to your Credit Card. Finally after getting the rental car which was still wet from being washed and was parked in a very dark garage, we noticed excessive scratches all across the top of the hood as soon as we pulled out into the sunlight. We stopped and had to decide on the spot if we should return the car then and let them know about the scratches or continue with our vacation and take the chance? After flying for 12 hours we were anxious to get our trip underway. We placed our faith in Zurich Airport Enterprise Car Rental would surely know about these scratches and favor our judgement and truth that the scratches were already there before we rented this vehicle. The REALITY is they had to know these scratches or damage was visible to them somewhere along their process. For one reason they checked in the car from the previous renter and didn't notice the marks but noticed it when we checked in? And secondly, they just washed the vehicle too! Lastly I myself noticed the scratches just by pulling into the sunlight while driving the vehicle. Fast forward to the return of the vehicle. When we got out of the car they walked around the car for inspection and less than a couple minutes the employee pointed at the scratches on the hood like they were brand new and blamed us for them. Which means they would not return our deposit! It seemed like a set up that they have rehearsed many times on foreigners and especially Americans connecting or arriving there at the Zurich Airport. I learned that the Enterprise rental car companies in Europe are not operated by or connected to the USA HQ Corporate office. Usually the Enterprise Car Rental is a great company to deal with, so when I called and complained about my experience back in the USA, they could not be of any assistance! BUT the good news is my credit card company took care of it after several phone calls over about a two Month period. Lesson learned, never use this company at the Zurich Airport and never leave a deposit with a rental car company, and lastly, take pictures of the vehicle that has the time and date of all of the scratches before leaving the rental car outlet. read more

STAY AWAY!!! SERIOUSLY, THEY ARE SCAMMERS. I rented a car from Enterprise in switzerland for 4 days. There was no damage on return. However, Enterprise sent me a bill for $1250 saying there was damage to the vehicle. When I asked for pictures, they sent me a blurry picture of 3 dots that looked like UFOs. I sent the pictures to my credit card company and they said the pictures were not legible because they were blurry. I reached out to Enterprise again just begging for clearer pictures with a camera that wasn't drowned in acid and they told me "these were the facts and that no further communication would be sent to me". They also said my account would be sent to collections. How? They'd already charged my credit card so what collections were they talking about? I called and the guy on the phone said I had to email because there was nothing he could do. It's 2022 and I'm wondering if they used a camera from 1895 to take the blurry pictures they sent me. I know they're scamming me and I'm grateful my credit card company covers incidentals. I would highly recommend you rent elsewhere, but if you go with enterprise, take 1 million pictures and videos and don't do the key drop checkout. Make sure there is someone there to check you out and get all their names. Needless to say, they are full of all the horse dung you can imagine. Enterprise in Zurich and Geneva specifically - trash beyond all belief. read more

Enterprise - Car Rental Near Me - Zürich, ZH

I made a booking through the Enterprise go app, I'd paid in full but the status still said 'to be confirmed'. I tried for 6 days to contact them, through the contact number and email on Enterprise.ch, but with no success. I have now cancelled the booking due to the terrible customer service and I've been charged CHF 50.00 for the pleasure. I have used enterprise before and the experience has been OK but then again I have never had to use their customer service before, which is terrible. read more

Better than the reviews let on. Showed up around noon for my 6AM reservation, and while I got scolded for showing up late, they luckily still had vehicles. Originally offered a Renault Kadjar, but for upgrades was offered either an Alfa Romeo Stelvio, Mercedes E-Klasse, or BMW X1 for anywhere between 17-22 CHF per day. Took the BMW, and was literally a brand-new car with only 20km on the odometer. Employee also unlocked the factory navigation system for us at no additional charge, which came GREATLY in handy driving through unfamiliar lands. Was told that driving into Austria would require a sticker, but was not given instruction on how to get that. Has to go back to the location to ask for clarification on how this worked, so also a minus along with being scolded for my late arrival (which is to be expected since the Swiss have a reputation for being timely). Car was beautiful and drove great. No issues there. Return of the car went well; employee gave it a look over and didn't need anything extra from me. We were able to charge the final amount to a different credit card right at the desk in the garage without having to go up to the main desk. For those having trouble finding the location in the airport, look for the sign "Mietwagen;" this is German for rental cars. Would rent again from this location, for sure. read more

I'm seeing more of these pop up, the people physically working there are nice as can be, but I received a $450 bill nearly 4 months after returning the car with a picture of the smallest scratch on the side mirror. I was even upsold for extra coverage at the counter that apparently doesn't apply. I'm currently disputing it and might update my review if they make it right, but beware and if you must use them, take as many photos as you possibly can. read more

Enterprise, due to the lack of information I was provided from your employee, I now have a 300 euro toll fee from Austria. I asked before I drove off the lot if I needed anything before driving into the surrounding countries, and I listed each of them. The employee said no. Months later I have a 300 euro toll fee because I didn't have a toll sticker on my car. If I had known, I would've gotten one and this whole situation could've been avoided. I am asking that you pay the toll fee or at least provide me with a gift card to your company with the equivalent cost of the toll fee to make up for the incorrect information your employee gave me. read more

Oh man, what a bad experience- Here's my Enterprise Zurich Airport car rental review: - Pretty standard check-in, tons of ladies behind the desk doing nothing, twirling pens and whatnot. No one can be bothered to show you where the car is though naturally. We take the luggage down some elevators, walk around for a bit aimlessly. - Car is far off in a dark garage corner somewhere, eventually find it, can barely see to install car seat. As mentioned above, no one to check out the car, make sure there's no damage. I looked around briefly, but again it was dark and when you've got a toddler screaming after a 13 hour flight, you know, you're only going to inspect so well right? [see that foreshadowing there?] - After a minimal driving, non-eventful rental I think I'm doing a standard quick car return, but no...it's the damn lady brigade and they've all left their cushiony desks. Ready for this? They all have damn flashlights & cameras and are checking the car out like there must be free money stashed in the wheel well or something. Talk about going from 'whatever' approach to FULL HUSTLE, WE'RE GOING TO FIND SOMETHING. - Of course they find something [she's laying on the ground inspecting the wheel], it's an inch or two scratch in the car rim. - Two months later get bill for $300 US [$100 which is an administrative fee]. WTF Enterprise- what kind of ridiculousness is is? ////UPDATE////2 MONTHS LATER//// Tried to open a case with Enterprise and I'll let you guess where that went. UNANSWERED/IGNORED. Way to go there Enterprise, you keep doing what you're doing. Hey, spend your money how you want and maybe you'll get a deal to this place, but just know they're going to find another $300-600 to charge you somehow. Let me and that other guy below me learn the hard way. Go in peace and save your money for all the speed cameras hidden around the country. read more

Normally I like Enterprise. However this airport location's business practices are shady. I rented a car with them after an intercontinental flight and returned it at the same location. I checked for scratches on the paint, however I did not pay attention to the rim. I barely drove with the car and I never parallel parked. But upon my return, they pointed to a scratched rim. I am certain that these scratches were not caused by me and I stated it clearly on the paperwork they wanted me to fill out. The lady told me that their service department would check it out and let me know. However a few days later, they simply charged my credit card for around $500 (I received a letter by snail-mail a couple of days later). Thankfully I used my AMEX primary rental car insurance and AMEX immediately stopped the payment and took over the handling of the damage. After a couple of weeks, AMEX ended up paying $188.93 - so around $300 less than what they wanted to charge me for a bunch of scratches. So in conclusion, they did not only try to blame me for a scratched rim which was definitively not caused by me, but they even wanted to overcharge me for it big time. read more

Do not rent from enterprise in europe, especially swizterland. They will not help you if your car breaks down. They left me stranded in Italy without a replacement car and refused to provide alternate forms of transportation. Rent at your own risk. Avis or Sixt would be better choices as they can communicate across countries whereas Enterprise is all local and cannot do anything across international borders. read more

AVOID AT ALL COSTS! My wife and I arrived at the airport as described in many of these posts. The woman at the Enterprise desk was busy and frantic, though smiling. She handed us the key, outlined a few places where existing damage was documented and then left us alone to walk out into a far, dark corner of the parking garage. She told us at the desk to email with any other existing damage that we would want to have documented. Even in the dark, we noticed a small star shaped crack in the windshield. We followed our instructions and emailed to document the crack's existence. We then continued on our vacation, very much enjoying the beauty of the Swiss countryside, the food, and the people. The crack grew, as windshield cracks will grow. When we returned the car, all of the sudden there were enterprise employees all around with bright wand lights and they were doing a thorough inspection. They found the crack, which was obvious and which we had documented, and then they tried to accuse us of stealing a luggage cover. When I said there never was a luggage cover, they demanded that I show them a picture showing that there was no luggage cover when we took possession. Why would I have a picture of something that I didn't even know existed? We got the invoice for our rental a few days later. In addition to the rental charge of $435 (which we agreed to) there was a damage charge of over $3,000 for the cracked windshield. I demanded right away to have an explanation. They never replied. I asked our credit card company to dispute the charges after two weeks with no answer. Just like that, they returned my call. Zurich Enterprise said that we had no proof that we did not damage the car. It was like talking to a criminal organization. There is a clear pattern in these comments that demonstrates a seemingly fraudulent practice of setting customers up to bear these outrageous expenses. For reference, a full windshield replacement costs between 100-400 dollars. I have been an enterprise customer for decades now. I have never been treated with such criminal disregard as this Zurich affiliate has chosen to treat all the customers who are describing their experiences here. I will never rent from Enterprise in Zurich again and in all likelihood, never rent from any Enterprise location. The Enterprise company has an obligation to see that this Zurich branch amends it's systems to provide legitimate service. The Swiss authorities should take a look at what is really going on at this location. We will absolutely continue to dispute these charges. read more

DO NOT RENT FROM THEM!!!! I rented a vehicle during my stay in Zurich for two days. Upon returning the vehicle, the agent performed the visual inspection to check for damages and saw no damage, and indicated everything looked fine. The next evening, I received the customer satisfaction call, and because I had no issues I told them I was highly satisfied. I asked for verification yet a second time that the car was returned in the same condition with no damages, and they told me yes. They verified everything was great, with no additional damages to the vehicle. Three days after returning the vehicle I receive an email invoice for over $300 indicating there was damage to the vehicle!!! The "supposed" damage could have happened while in their care, or sitting in their parking lot for the three days, and they are attempting to charge me for something they already verified I did not do at drop off and on the phone call. Very unprofessional to try and stick someone with charges and damages that are not able to be verified!!!! RENT FROM ANYONE ELSE BUT THEM! read more

AVOID AT ALL COSTS - THEY SHOULD LOSE THEIR FRANCHISE! I wish I had read this page before renting from Enterprise/Alamo at Zurich Airport. When we returned the car they said we had to clean the car or pay 250 Swiss Francs. Before signing the paperwork ( I was hoping to avoid the crazy cleaning charge) we spent 10 minutes cleaning the car. After that they now said the car had physical damage was being sent to maintenance to assess. They told me I should have signed the paperwork when I had the chance. We attempted to take photos of the alleged damage. They told me called the police because this was illegal in Switzerland to take photos. I figured they were lying but did not want to take any chance in missing my flight. Before we boarded I checked my card and saw they placed over $3600 on my credit card. I called the office and they said it was a 30 day damage hold and I would get the final bill then. It's been almost 50 days and they have not sent me any final bill and do not respond to communication anymore. Luckily, I immediately disputed the CC charges and they were reversed. I emailed and called Enterprise corporate office who kept telling me an international department would call me back to try and resolve the issue. Finally a manager told me this department does not exist, they just refer complaints back to the office where it happened, and I should dispute the charges with my CC company. This place is a disgrace and should have their franchise revoked. read more

THE WORST EXPERIENCE EVER IN 35 years of renting cars!!! Do not use this car rental agency no matter what!!! Picking up the car was a none event but no one was there to inspect the car and we were very tired after an overnight flight. Upon return the check in lady inspected the car and found a scratch which immediately stated was our fault and we had to sign an incident report. We assorted her it was not done by us, we had not backed into anything or been anywhere but secure private garages. We asked to see a manager and the young man who came down said "he would stay there all day to argue with us" and "it was impossible that they had made a mistake and not noticed the scratch before we picked up." In reading the previous post, this must be a ploy to get extra money from customers. We have rented from Eurocar on numerous occasions and never had this problem!!! I REPEAT DO NOT USE ENTERPRISE IN SWITZERLAND. They are the worst. read more

I wish I read these reviews before my trip. I can confirm that all the negative reviews below are true. First of all, I rented an economy car for 3 days. Since I declined their insurance (I knew I was covered under my credit card) I had to deposit 5.000 CHF which was ridiculous, but fine. I get the keys and inspect the car for any damages, but agree with all the other complaints that this is impossible to find anything given the dark parking lot your car is parked in. I drive off since there weren't any noticeable dents or damages. I used the car to drive to a hotel about an hour south of Zurich where I was attending a wedding. The car sat in their private parking lot where it was not moved for two days (I had the keys and no valet). When I dropped off the car, the enterprise attendant takes a flashlight and does a thorough check of the car. At the end, he tells me that I'll be responsible for scratches on the back left bumped of the car. I tell him they aren't scratchs and it's just dirt. To prove it I took a water bottle and wiped them off. He proceeded to have me write on the contract that I wasn't liable for the "damages" and that he would send the paper work to his service people to clear. I just checked my credit card and I have an additional $800+ pending charge from them (I returned the car off this morning). I took photos and documented this completely and am ready to dispute this with my credit card company. While I know it's only a pending charge, after reading all these reviews I'm sure they are going to try and push it through. I HIGHLY RECCOMEND YOU STAY AWAY FROM RENTING HERE UNLESS YOU WANT TO PAY FOR ABSURD AND UNNECESSARY CHARGES!! UPDATE: they charged me over $620 what I was quoted. DO NOT RENT FROM THEM! THEY WILL CLAIM DAMAGES ON YOUR BEHALF AND CHARGE YOU FOR IT! read more

You pick-up the car in a black spot where you can hardly see any damage and you return it in a very bright parking where they charge you for scratches you never made... It was at least a good lesson learned. Never again with this company. read more