They lied to me multiple times. It started out as they upgraded and i was out of service. I…read morerequested an upgrade. They give you a 2 hour window for tech service where i had to take off work and they no showed. they were supposed to come the next day and they canceled. I was supposed to receive a call back and didn't happen. Their hold times are long and you never get anywhere. Don't waste your time

I live in an apartment in ND and called in on a Sunday to report an issue with no connectivity at…read moremy location. The person I spoke with was nice and informed me that Tuesday, between 12:30~4:30, was the earliest someone could come out to my apartment. Ok. No problem. Tuesday rolls around and I get home around 12:00pm. I get an email from the property manager that the internet issue was apartment wide and that someone had come out to fix it and all should be working, if not, we should call them to get additional support. I call in to explain that my internet was still down and wanted to comfirm that someone was still coming between 12:30~4:30. "Yes, someone will be there between now and no later than 4:30pm. 5:00pm and I decide to call and inquire about the technician. I was told by the manager that another ticket had opened up at 2:00pm regarding a flooding in the area that needed to be fixed and all previous tickets for the apartment had been placed on hold until the other issue had been resolved. Now, I would have been understanding if someone had called to inform me of the situation between 2~3, but the manager could only reply that there were too many tickets...implying they didn't want to call all the waiting customers to update them on the delay. Very poor customer service, bad management response, and lack of sympathy when I complained about waiting hours for someone who never showed up. I wasted 4 1/2 hours when I had other things I could have been doing and I get a "sorry". Whatever changed at the end of 2016 has not worked for this company. Check out their stock and you'll see what I mean. If it's new management, no offense, it may be time for another change. The only reason I gave 2 stars instead of 1 is because the people taking the initial call are nice and polite, but processes are obviously lacking for management when unexpected situations occur.

I have been with Cable One now Sparklight for 24 years and always had great service I had cable TV…read morebut had dropped it about 4 years ago and and stayed with with their internet which is great I plan on getting their cable TV again or what they recommend

Dear General Manager;…read more This letter is written to highlight the excellent help I received from SHAWNA DAVIS the morning of April 1, 2021. Last night (March 31, 2021) two of our Motorola signal receiving devices failed and listed that the cards were not activated. They have been working like "champs' for years so this was surprising. Last night I contacted technical support and received a recorded message that a signal would be sent to these devices and within thirty minutes they would work - but they did not. I had meetings last night so I decided to wait until this morning only to be frustrated with the technical support that informed me the two boxes were not registered with Sparklight...this was after a prolong wait. I have had these boxes working for years and had received them from, then, Cableone. Why did they suddenly quit working? Frustrated and I asked if the Fargo office was re-opened for the public and when the tech person said the office was now open so I took off for Page Drive. At this point the story gets much better. SHAWNA DAVIS was exceptional. She was patient with me and listened to me repeat my story. Patient and listened - key attitudes for customer service. From that point she worked to solve the problem. I felt that she was working to help me. She was not a "talking head" spouting a company line but was listening and worked to solve the problem. I left feeling better about Sparkwire than when I entered the building and it was because of Shawna! Again, the operative words are listened, was patient and worked to solve the customer's problem. She could run a course to train new staff in customer service! Shawna worked to have me leave a satisfied customer and I am very grateful for her efforts! She represents the best of Sparklight. Thank you, SHAWNA DAVIS! Sincerely, Chuck

The internet is sooooo inconsistent. I pay a bunch of money at the beginning of the month and still…read morecant do online homework. Thanks century link. Only 12 more months of hell with this crappy company. Also their routers are extremely overpriced. Just another way they scam people. Also they dont tell you the upload speeds. I have 0.7 mbps of upload speed. That is awful. Also the internet is so bad, I cant even load their stupid app. And their customer service is awful, its just a robot that asks questions that always has the same outcome and never links you to an actual person.

This is a warning to everyone who is thinking about signing up for services with Century Link to…read moreRUN away and go elsewhere. While the Internet speed download was sufficient for everyday things like email and watching videos, the upload speed was extremely slow. Which did not become an issue until Sis started online tutoring, along with increased use of Zoom and similar platforms to accommodate COVID restrictions. Century Link told Sis several times that--although the company "offered" higher internet speeds, this was not available in her area because Sis was located in a "border town." What exactly a "border town" is went undefined, the same as other terms of Century Link corporate-speak that they use to obfuscate and excuse. Almost two months ago, Sis contacted Century Link and requested to cancel the internet service (she had arranged to get higher speed through another provider), but that she still wanted to keep the phone service AND keep her same phone number. Sis said she had to contact multiple persons at multiple numbers (the "help" line on their web site has been disconnected) to explain what she needed. Finally, someone told her that they would have to disconnect both phone and internet services and then reconnect through their "new platform." After multiple requests, no one could tell Sis if she would be able to keep her old phone number. Someone finally said the phone service would be disconnected for about a day, there would be a temporary different number (so phone service would not be interrupted), but eventually Sis would be re-connected to her old number (absolutely no information how long this would take). During this first exchange, someone told Sis she would need to return the router, then someone else told her that she owned the router (had bought it through them, probably paying over time). A couple of weeks later, the phone went dead. (The new provider had connected the Internet and this was up and running within a few days). Sis waited a couple of days and then contacted Century Link. After being on the phone AGAIN with multiple people, each asking Sis to verify account number, social security number, phone number, name of first born, favorite food and a litany of other trivia, someone finally told her that they could not help her because "the team was not there." A week later, with the phone still dead, Sis contacts Century Link again. Each and every contact with Century Link involves the same Kafkaesque Groundhog Day scenario and wasted hours of your own time. This time, Sis is told "there is a mistake in the order" and she should have her old phone number in "a few days." Over a week later, the phone is now working, but no communication from Century Link about what is going on. The only way Sis could ascertain her own number was to call another phone and look at the caller ID number. Meanwhile, Century Link--who is apparently unable to do something as simple as disconnect and reconnect a phone--sends Sis a bill demanding payment for broadband, internet, phone, and a modem--as well as associated connection fees--none of which they have delivered except for the spotty phone service for the (now identified) new number. Sis can no longer deal with Century Link without losing her sanity, so now I have the privilege of taking a bullet for the team. Over the course of two days, I make multiple attempts to find someone--anyone--at Century Link who can find their behind with both hands. I attempted to use the Internet chat, which just sends you in a loop. Tried every phone number I could find online or off (from the bill, from Sis's emails). Several times, the phone call disconnected (in fairness, one time it was due to a brief power outage on our end). The main thing that I told everyone was that Sis was disputing the bill, but would pay a bill that actually represented what she had requested and received from Century Link. No one is going to pay a fake bill for non-existent services. During multiple attempts to connect with someone, there was a message that there were "technical problems" due to bad weather. Of course, we have no idea where their main office is because their "services" are the same outsourced, hacked-up chaos that corporate America is so enamored with. A couple of folks attempted to be helpful: one person said they would shut down the internet (why wasn't it shut down over a month ago?), but it would be another week before they could re-activate Sis's old phone number. Another person said we had to speak to an "account specialist" (another number to call through an interminable menu and the same identifying questions) and instruct them that we wanted "regular phone service" and "not e-shop" (customers must be fluent in their geek speak). In the middle of one of these calls, the fellow said he couldn't help us because "the system was down." Bottom line is "DO NOT SIGN UP WITH CENTURY LINK IF YOU VALUE YOUR SANITY.

I purchased a modem on Amazon and now they won't connect it to the service they offered after…read morewaiting 1 whole month for a technician to come to the apartment building I rent from I've tried calling they outsource tech support who don't know what you are trying to do and their app doesn't work

I signed a 1 year contract a year ago and switched to MIDCO today and I am glad I did. let me tell…read moreyou this...In 1 year, I had four internet issues that couldn't be resolved over the phone so they had to send a tech out to fix the problem. I had no internet for a full week or more at a time. very inconvenient. Another reason I'm giving a bad review is because when I initially signed up I was under the impression that I will be paying what was advertised (I forgot the price because I threw away the flyer). I ended up paying $10 more monthly. They also charged for the modem installment which is ridiculous. By the way, MIDCO doesn't.

The worst experience I've ever had with an internet provider. I would go anywhere but here but my…read moreapartment building doesn't allow it. When I call I just get told they will have somebody else call me within 24 hours. I'm paying money for a service I'm not receiving. If possible I would literally choose a whole different apartment just to avoid having them as my internet provider. ​

I really don't understand the bad reviews. They are, by far, the best internet company I've ever…read moreused. Their internet speed is crazy good and they installed it for free. I recently started having random strange issues with my internet, so I called a couple of times to work out what was going on. They were incredibly knowledgeable and walked me through the process for several solutions. When the issues continued, they offered me a new modem. When they found out I currently have no vehicle to pick up the new modem, they had no problem finding a solution for that, too. They said they'd try to have a tech come out and swap it for me. No joke, roughly an hour later there is a knock on my door. It was really confusing, but when I looked out the peephole, it was Mike, their technician. He is a sweet gentleman and he was also who initially set my internet up. He did all the technical parts of switching to the new modem and I was up and running in less than 10 minutes. I was astonished that someone came THAT DAY and only an hour after my call! 702 consistently goes above and beyond. Their more than fair prices and internet speeds are noticeably better than the competition. You barely wait on hold if you call. They are polite and incredibly helpful. THANK YOU 702