Excellent customer care & high quality products! Carlos helped me find all the parts to replace the…read moreworn out and leaking timer & connectors then offered to put them together for me! It works perfect!!! No leaks, easy to install. Thank you

We had a stellar experience with the The Firebird. Since we don't live in Santa Fe, we did…read moreeverything via email with the store manager, Alisha. She was an excellent and responsive correspondent and arranged everything - including delivery - with competence. The delivery driver, Fabian, was also great; careful and respectful of both our merchandise and our property. Granted, we did do a lot of preliminary research ourselves and knew what stove we wanted and which parts we needed to order for the installation; however, we approach all major (and many minor) purchases in this way. No one knows what we want better than we do! This said, we recommend The Firebird without reservations of any kind. We are 100% satisfied.

A delightful place!! We stopped by to look for patio gifts and were so surprised to see so much…read moremore! They have a huge building with jewelry, beading, pottery, clothing, rugs, statuary, handmade gifts. Huge selection of outdoor pottery and metal decorations. Even a glass blowing shop on site with classes. I was a kid in a candy store! So fun!

Very eclectic store! Only bought one small thing, but we'll be back! Interesting array of rugs,…read morepillows, birdbaths, statues -- on and on.

My design partner located a VERY expensive Brown Jordan fire table priced at a steal!! This piece…read morewas exactly what we were looking for. Gloria is one of the best in the business. From start to finish she was patient, personable enthusiastic, informative and most importantly - communicative. She was extremely helpful and arranged for an out-of-state white glove delivery- they were outstanding!! We wish we lived closer so that we could shop there more often . We appreciate everything you did Thank you Gloria Michael & Randall

I ran into this business by accident, and what a beautiful surprise! The 2 ladies were so…read morewelcoming. Sadly, I had very little time and saw a few pieces that got my attention. To say the least, I was so impressed with the store that I felt the need to write a review. Can't wait to go back in June.

Update: after a very long phone call, early two hours. I finally got some hope... but it was just…read moredisappointment waiting to happen. I spoke with a specialist who promised to get me my full refund, just had to wait "3 hours max", the next day I finally got the text I was waiting for to tell me the refund was being processed and to allow "48 hours max" for it to process, that was 96 business hours ago.... And absolutely nothing. They were prompt to take my money and screw up my order, prompt to pick up their couches and for get to drop off the correct couches, prompt to refund which I didn't request but only a fraction of my money hoping I wouldn't notice. This is so insane. Let's just say, My only regret is that I can only spend one lifetime boycotting this ridiculous company

I had a very bad experience with this Ashely store, in Santa Fe, NM. I purchased a bedroom set (bed…read morewith nightstands) during a sale. The sales representative completed the purchase and provided me with an invoice and a picture showing the exact model and color of the bedroom set I chose. However, when my husband went to pick up the order, they tried to give us a completely different model and color. In addition, the bed had several scratches and damage. When we pointed out the issue and the lack of honesty, my husband returned the item and got a refund. Overall, the service was very unprofessional, and there was no honesty or respect for the customer. A very disappointing experience, and I will not shop there again."

We purchased a papasan loveseat from WM some years ago. When the base broke a couple weeks ago, we…read morecame in to find a replacement. Rather than sell us a whole new frame (leaving us with a superfluous basket), the manager offered to check overstock and look for leftovers from the holiday sale. We came back next week, and he had a base ready for us at an extremely reasonable discount. Very accommodating and very helpful.

Me and my friends came in and we all immediately got dirty looks, is it because we are Hispanic or…read moresome other reason? We also got kicked out for "stealing" while looking at the items. And we tried to ask why and pay. they didn't answer and didn't let us pay. Don't go if your another race other than white ig lol

Will return. One of…read morekind, lovely old woods furniture store: doors, tables, etc. from Mexico. A father and his son are working in the large store. Daddy Marco is very pleasant and helpful, who said they do custom built.

The store is big and beautiful. It's got some really interesting pieces in there. I ended up buying…read morereally unique candleholders. The woman who was helping me may not be appropriate for customer service because I think she has either dementia or is on the spectrum so it makes a challenging to talk to her and work with her. Besides that it is a great store to go and visit and support.

Cute little furniture store off Cerrillos. The couple who run it were awesome. We were in search of…read morea new cabinet and loved the style in the store, though couldn't quite find what we needed for our place. The owner informed us they do custom orders, and we were intrigued :) My wife drew up a concept with general dimensions, agreed on price, and less than two weeks later we had our lovely cabinet. Customer service is A+ and pricing very reasonable. Highly recommend.

A great little store with beautiful high quality furniture at reasonable prices (very Un-Santa-Fe…read morestatement). And...the owners are even more beautiful of people than the things in their store. They're wonderful! check this place out for sure.

The Collective is located in the Railyard Arts District. Gorgeous store with ethnic furnishings…read moreand decor from around the world. If you want to capture a foreign country feeling in your home, visit this store. Unusual yet beautiful finds in fabric and design. Street metered and lot parking.

Rude customer service. The owner Lisa is extremely rude and doesn't not care about her having a…read moregood reputation in our local community. Items are over priced and pricing is not consisten at all.