I contacted Caitlin regarding training for my German Shepherd rescue who is 7 months old. After…read morecompleting the initial evaluation, I felt optimistic that she would be able to work with me to help train my puppy so I purchased her 7 session at-home one-on-one package. During that session she stated that my dog had anxiety which I believed could be true due to her unknown past. She had recommended supplements and a costly CBD oil. On the day of our first session, she called me at the time of our scheduled session and said she had brought along her dog as well as a dog she was board and training. She had not given me any prior notification that the dogs were along with her nor asked for my approval to bring them onto my property. For the first 15 minutes of the session, the dogs she brought along ran around my backyard and my dog (who is still warming up and settling in with new people and other dogs) was rightfully very timid and scared. She then asked me what we would be working on that day and I had voiced to her (in our evaluation session as well) that crate training was very important to me and for the safety of my puppy when leaving my home. She then commented that would require going in the house, where she brought the dogs into my home (once again without asking permission). The dogs continued to be a distraction to my dog who you could tell was incredibly stressed and uncomfortable, clearly unable to focus and train. At that time, she did remove the dogs from my house and brought them out to her car. At this point, we had about 10 minutes left in the session where she pivoted to a completely different subject and tried to train my dog who was still very uncomfortable and scared by what happened previously. She proceeded to make comments with no actual facts that my dog was acting that way because she is "in pain", "has a very weak back" and that her behavior is incredibly "abnormal". I rescued her from an extremely reputable German Shepherd Rescue where she had been examined by a veterinarian and deemed healthy for adoption. Leading up until the moment she and the other dogs arrived my dog was perfectly content and has shown no signs of pain or discomfort in the time I have owned her. I had started giving her the recommended supplements and CBD oil and had started noticing that she was having an easier time settling. She commented that she had noticed no changes in my dogs behavior and that I should start giving her more CBD oil -- once again, my dog was incredibly uncomfortable after the unfamiliar dogs were in our yard/home and her disposition showed that. After this extremely frustrating and disappointing session, I reached out to her to explain how I was dissatisfied by what had occurred during our training session and especially for the price of what her sessions cost. I also voiced how I felt as though the trust had been broken and that I did not believe she was the best fit for my dog and myself. I attempted to end the relationship amicably by requesting a partial refund since she had not fulfilled any services. She provided me a refund at the cost of one singular session (which now after doing further research is an astronomical rate). While I do not discredit that she has been in the business for quite some time, I regret not taking some of the reviews that have been written more seriously, as it appears others have had extremely similar situations where she has given a "medical diagnosis" regarding their pet's behaviors. During this short relationship, she made me feel as though there is something wrong with my dog and has caused us both an unnecessary amount of stress on top of financial loss.

Caitlin Nagy was recommended to us for the training of our pit/chow mix Reese. We inherited Reese…read morefrom our brother. We initially contacted her for help with what we saw as aggression in Reese. Even when my brother was alive it was next to impossible to form a bond with Reese. We figured that she is a one person dog. Simply put, we were scared of her. When we reached out to Caitlin for help her response was that there were reasons for Reese's behavior and that we would explore different avenues. We set up a house visit for our first training. On the day of our visit she explained that before working directly with Reese, she wanted to take a video of us walking Reese. After a couple of minutes of taking the video and observing Reese she determined we should consult with our vet. She was concerned that Reese might actually have a hip or knee problem and be in pain and in need of meds. We made that vet appointment and sure enough Reeese has knee problems. With proper meds, it is everyone's hope that this will relieve some of her pain and hopefully make it easier to work with her. Caitlin's approach is to look at the "whole" dog, as well as teaching us about dog language. We like this approach. Now that we are addressing Resse's physical issues we look forward to our next steps in helping us feel more confident and safe with Reese and her tendencies towards aggression. We understand that this is a process and look forward to working with Caitlin on the rest of this journey! Thank you so much Caitlin!

I recently started training sessions for my 4 year old rescue dog Blue. She is a highly eneregetic,…read morepeople friendly dog; a pit bull hound mix. The biggest challenges were that she does not get along with other dogs and needed to be socialized and trained on basic commands. Several of my neighbors recommended Hope Lock and I am so happy that we are in training there. We first completed private lessons with Wayne. Within a matter of minutes, he helped transform Blue's behavior, and my ability to handle her more effectively. Not only did he help socialize her with other dogs, he taught us some basic commands and obedience, while being very supportive and complimentary of our progress. We then started Basic Training wth Missy a few weeks ago, along with 11 other dogs and handlers. I am so pleased with how well Blue is doing, and so thankful we had the private lessons first. Missy is also a fantastic trainer, I was amazed at how quickly she got the group in order, 12 dogs of all shapes and sizes, and not all well behaved yet. She is patient but firm and has great results. I am so thankful for Wayne and Missy and her Team and the wonderful support at Hope Lock. These sessions helped further my bond with Blue, and have taught me so much about how to handle various situations. I am looking forward to continuing our training through intermediate and advanced levels. I highly recommend Hope Lock!! They really care about their clients and dogs and make such a meaningful difference in our lives with our pets!

I am getting ready to register for the intermediate obedience course and wanted to take a moment to…read morewrite a review about my experience with the basic training class. We rescued our Catahoula Girl, Charlie, 2 years ago. She is very sweet natured but she was becoming more and more reactive to people and dogs. She weighs 76 pounds and is very strong. I had to get a handle on this powerhouse or one of us was going to get seriously hurt! She was starting to lunge at rabbits, men in hats, certain dogs, delivery trucks and something had to be done to protect both our safety! We had done a treat/reward based program and it only worked during class. Out in my neighborhood, where the rubber meets the road (literally), Charlie was completely uninterested and unmotivated by treats. She was much more motivated by her nose and her instincts! I was working hard but she was becoming more and more unmanageable. The first night of class, my instructor asked me if I wanted to try a pronged collar. This sounded so harsh and maybe even dangerous, so I said that I would see how it goes. Well, after 15 minutes of struggling with Charlie's willful behavior, I was willing to give that bad boy a try! All I can say is GAME CHANGER! They fitted my hooligan for a pronged collar and taught me how to use it correctly, so that it imitates the correction a pup feels from its mother. She grabs her youngster with her teeth and applies pressure to the neck and then releases her grip. Suddenly, Charlie was paying attention to me and she has been improving her focus and self-control, ever since. We are still working on socialization, but the experience has been an extremely positive one for us. I will give you one caveat about the instructors at Hope Lock. You'd better be prepared to put in the work and that includes weekly homework. These classes are not for slackers!!!

Terrible service, she does not have proper equipment and had me tie my dog outside. She used some…read moretype of spray soap and needed a lot assistance, it was a complete ripoff.

DO NOT USE! COMPLETELY MISLEADING. Overcharges. Does NOT…read morehave a mobile van. The "mobile " means she'll come to your residence or use a grooming station at CB. It costed me $150 for basics that should have been $69 at most. She's a grifter!

We enjoyed our 9-session training package with our puppy who was a little over a year old and…read moredisplaying fear-based reactivity toward strangers (humans). Our trainer was very understanding, relatable, knowledgeable, and positive. We learned practical techniques for managing him in public and building a positive relationship with him. We are much more confident now, and so is our puppy! :)

A great training program! Alyson our trainer was a terrific instructor. She uses all methods of…read moreteaching... Instruction, demonstrating, then gives positive feedback while the owner does the lesson. I highly recommend OLK9!

They helped us recover our missing dog bailey back in August of 2025.. she was missing for 6 days…read moreshort of a month and when they came out they had her in a trap within 48 hrs..

I've been going to this doggy daycare for over a year now and they're amazing! My dog is actually…read moreexcited to go in the morning when he gets picked up and he has severe separation anxiety. Mighty Pawz treats the dogs here so well and do a great job at taking care of them. I trust this place more than any other kennel in PA

Andrea and John were great to work with, and we very much benefited from her knowledge and guidance…read moreas she trained our golden retriever puppy Rosie. Rosie was 2-ish months at the time of the training and we saw real results every single session. The best part is that they are such kind people and easy to communicate with. I was not afraid to ask many questions and get real time answers from Andrea as we're traversing the first time raising a puppy. I would highly recommend Andrea and John's services to anyone who is looking to train their dog and actually continue to see results even months after their session is completed!

Andrea truly is a dog whisperer. My dog was unruly and didn't have good obedience. She trained me…read moreand the dog and I now have an outstanding dog ALL BECAUSE OF HER! Thank you so much Andrea- you really are the best.

This was our first visit to a groomer. We were anxious as our dog is shy and I worried he'd be…read moreanxious. Melissa was kind, gentle and professional. I am truly grateful for this service in our community. If you are looking for a groomer. Stop. You have found the best in Melissa.

Melissa has ample experience in the dog grooming business and provides in home services for dogs…read moreskittish to go to a groomer. She had been working out of her home for private clients in addition to house calls, but recently opened her own shop here in Washington! She takes great pride in her work and has a natural talent working with dogs. Both of our dogs are impossible to cut nails at home and Melissa has come to our house to trim their nails and has also done so at her new salon. Dogs seem immediately relaxed by her approach and she does excellent work with attention to detail. We have also had both dogs groomed with cuts, shampooing, etc and they come home so soft, smelling great, looking their best, and HAPPY! Melissa is great and super gentle and kind with the dogs. She's the best!!

Took my 1 year old border collie mix to the beginner training lessons. Kathy and her team were…read moregreat and the sessions were very helpful! I could see a difference in my pup's behavior and obedience. Will definitely be taking the canine good citizen training as well. Highly recommend.

Great trainers - able to deal with non-traditional breeds as well as traditional obedience breeds…read more Always learning and expanding their own toolboxes as trainers, bringing in cutting edge methods! Tons of experience behind the entire Walker Family that enable them to think outside the box !