Before I get into my story; Dr Reuss is amazing, his office staff is awesome! Dr Reuss's bedside manner is so comforting, warm but also informative. If it wasn't for him I wouldn't have my two beautiful children and I would still be living with pain. You will love not only Dr Reuss, but Mary and Gabby! For almost 15 years I was searching for answers regarding my pain; saw multiple doctors. When I moved to AZ and saw Dr Reuss; immediately he said my pain wasn't normal and I might have endometriosis. After an exploratory laparoscopic surgery; that's exactly what I had. I was living this for YEARS, doctor after doctor and Dr Reuss was the ONLY doctor to take me seriously. Dr Reuss recommended an amazing fertility doctor and the rest is history :). Recently Dr Reuss placed my IUD under sedation due to pain and other factors; he takes pain serious and never gaslights. With my two pregnancies Dr Reuss made sure I was comfortable and heard! With my second baby I had bad morning sickness; Dr reuss made sure i didn't suffer. My first baby was an emergency c section and second baby was a scheduled c section; I wouldnt trust anyone else with myself and babies! Also another plus, my first c section scar was barely noticeable and I assume this new one will be too Thank you Dr Reuss for literally everything! read more

Best OB and staff around! Super helpful and kind during my first pregnancy and now with my second he's just so awesome! Gabby is so great too, love her! read more

Dr. Reuss has been my physician for many years. I was in my 50's when I began seeing him, so my needs have only been gynecological. He is an exceptional physician--he is both professional and personable. His staff is helpful, The overall care I have received from Dr. Reuss and his office has been outstanding. read more

He gaslit me about being pregnant, then asked me to wait a weekend with a ruptured ectopic because he can only read radiology, not a DOCTOR! (My hcg was over 2000) Eric Couldn't see my rupture via radiology because he wasn't trained. Had to call an older OB/GYN who played golf with my dad to save my life that day. read more

When it came to my first pregnancy, I'm blessed that I had great friends recommend Dr. Reuss to us based on their positive experiences. I had an unpleasant miscarriage before this pregnancy and even then, felt so much support from Dr. Reuss and the entire team at Scottsdale Obstetrics & Gynecology. Dr. Reuss asked us to text him (on a Sunday nonetheless) to let him know how I was doing after the miscarrying process - talk about going above and beyond for your patients. Given my history, heading into my second and current pregnancy I was a bit of a worrier. As a first time Mom to-be, the possibility of pregnancy complications and childbirth in general can be quite terrifying. Somehow Dr. Reuss manages to ease my mind every time I have an appointment. You can tell he's very experienced and has seen it all that you just trust him completely. He believes in your capabilities more than you do at times, and that reassurance makes a world of difference. I'm sure amongst a sea of patients my questions can feel a tad bit redundant, but I never feel rushed or silly asking my (long) list of questions. He takes the time to thoroughly answer them all, and that is so important to a first timer! I'm due in a week or so and I'm very grateful for my experience. Knowing mine and our son's life is in Dr. Reuss' hands, heading into the unknowns (on my end) of childbirth, gives me this sense of calm. Thank you for everything Dr. Reuss and the entire staff at Scottsdale Obstetrics & Gynecology - let's do this!!! read more

I have had a fantastic experience with Dr. Reuss and his entire staff. He was recommended to me by a friend and am so glad I found him. He delivered both of my girls at HH Scottsdale Osborn and is now my routine OBGYN. He is friendly, attentive and extremely knowledgeable and spends a considerable amount of time with all of his patients to get to know them better and any questions, goals or expectations they might have. I believe he only delivers at HH Scottsdale Osborn, but I thoroughly enjoyed my experience there and would recommend Dr. Reuss and the hospital without a doubt. read more

Dr Reuss delivered two babies for us. We live in south Tempe and searched for a doctor we felt the most comfortable with. We ultimately chose Dr Reuss because he was the only doctor who was dedicated to actually being there in the hospital when it's go time. For us that was important.. to have the same doctor we've been seeing for months throughout the pregnancy be the same one in the hospital. & that stood to be true, he was there for each of the deliveries. His office staff is beyond amazing.. I have decided to continue regular gyno with him because I honestly don't think there's any other office that's more committed and passionate about their work. I highly recommend Dr. Reuss & his staff no matter where in the valley you live, they are worth the drive! read more

I cannot say enough positive feedback about Dr Reuss & his staff! They know my husband and I by first name, talk about a personal and friendly experience! Feels like family! We have never waited for an appointment ... not once! And I've probably had 8 appointments in the last 6 months. In fact, my sneak peak gender reveal blood test came back inconclusive and Gaby (a nurse in the office) knew I was traveling back home to IL and hoped to do a gender reveal with family. She went out of her way to call me and coordinate another blood sample to be pulled in an IL office. She knew how much the gender reveal meant to me and went above and beyond. Words can't express how much that meant to my husband and I. Dr Reuss' staff always makes us feel so comfortable and cared for. Dr Reuss is a PRO and his staff is the dream team! All of these positive reviews speak volumes. Getting pregnant wasn't necessarily planned for my husband and I ... but Dr Reuss has made this experience amazing for both of us. We are now in month 7 of pregnancy and I have full confidence that I am in the best hands possible for labor, delivery, etc. with Dr Reuss. read more

Dr Reuss was awesome. Great bedside manner, awesome personality, very direct and to the point and you can tell he really cares. He delivered our baby like he said he would and helped everything go smoothly! Highly recommend. read more

When I found out I was pregnant, it wasn't necessarily in our plans. We'd been married 10 years with no kids, were in our mid to late 30s, and getting ready to live/travel in an RV. I found Dr. Reuss on Yelp and crossed my fingers. From my first appointment I felt like he was a great fit for my needs. He has a slightly dry sense of humor that helped my husband and I get through everything from the initial feelings that go along with a surprise pregnancy, to the joys of having your cervix checked for 24 hours straight during labor. Dr Reuss recognized the importance of travel in our lives, and encouraged us to continue traveling as long as possible during my pregnancy. I probably would've become a big blob, but because he kept giving the ok and encouraging physical activity, we continued traveling until I was about 35 weeks. Dr Reuss and the ladies in his office were always professional, straight-forward, kind, and empathetic. I'd highly recommend them! read more

Eric Reuss, MD - Obstetricians & Gynecologists Near Me - Scottsdale, Arizona

I highly recommend Dr. Reuss. He's been my doctor for the past 7 years and he is always on time, has great staff and promptly answers any questions I ever have. I was lucky enough to have him deliver my two babies and I couldn't imagine having anyone else for it. He was very caring during labor and helped talk me through everything that was happening. I plan on having a third and wouldn't use any other doctor for the pregnancy/delivery. Even long after my last delivery I'll be going to Dr. Reuss for as long as they'll have me. read more

Dr. Reuss is the absolute best! If you're looking for the perfect Dr. to deliver your baby look no further. When I got pregnant with my first baby I had somewhat recently moved back from LA so I had no gyno in Scottsdale. I hopped on Yelp and found he was the highest rated OB on here in the Scottsdale area. I also saw a few of my old coworkers were going to him so I immediately called to get in. Mary was (and is) amazing and took care of getting me in right away and I've been seeing him for nearly 4 years now through two pregnancies. My first experience was nothing short of amazing. I had never had a male gyno before so I was a little nervous but he was extremely professional and made me feel more comfortable than I could have hoped. He began my appointment in his office where he chatted with me about my health and goals etc. He then met me in the exam room. The exam was quick and he walks you through every single move he's making. Afterward we went back to his office to go over questions, testing options and what to expect in upcoming appointments. Every prenatal appointment from there on--throughout both of my pregnancies--followed a similar structure. I would arrive, give a urine sample, go to the room with a nurse where I would get weighed & have blood pressure taken, then wait for Dr. Reuss to come in. Shout out to Gaby also, who is always just amazing and remembers you personally throughout each and every visit. The longest I ever waited was maybe 10 minutes. He answers questions in a straightforward manner. He is responsive on his portal in a timely manner. And his beside manner is 100 out of 10. If you're looking for a gyno or an OB who understands and RESPECTS women, look no further. I'm done having babies but I'm tempted to have another just so I can go through the experience again with him. read more

After moving to Arizona last year, my husband and I found out we were pregnant. It's always a little nerve racking finding a new doctor, but I feel so incredibly grateful I found Dr. Reuss. He and his staff were absolutely wonderful throughout my pregnancy. At each and every appointment, Dr. Reuss was extremely professional and always took time to answer all my questions and concerns. I had a challenging labor and delivery with my daughter, but Dr. Reuss assured me along the way this second go around would be different. I really appreciated his calmness and optimism throughout my pregnancy. I don't know how he knew, but I could not have dreamed of a better labor and delivery and I was so happy Dr. Reuss was there to deliver our son. Thank you Dr. Reuss, Gaby and Mary for everything. read more

Had two babies and my sister had two babies with doctor Reuss. He and his staff have been wonderful and the birthing suites and nurses for actual delivery are luxurious. I will never go anywhere else matter where I move in the valley! Dr Reuss is a calm, kind doctor who always seems to listen to patients wants and needs. He's always helped me follow my wishes in my birth plan and always made himself available anytime I didn't feel at ease during pregnancy. read more

I've been a patient of Dr. Reuss's for many years. He is attentive, personable, professional, and genuinely cares. It would be such a better world if there were more doctors like Dr. Reuss. He and his team are A++++ read more

I am so thankful to have come across Dr. Reuss when I found out I was pregnant. My experience from start to finish has been phenomenal. I am already an anxious person but Dr. Reuss knew/knows how to calm my nerves from the start. He communicates very well with his patients and is more than willing to answer any and all questions one may have. He stays calm and is truly an advocate for his patients. I felt such peace knowing if something was off I was able to reach him with no problem. When it came to be my 38 week appointment some unexpected news came about from my bloodwork. He handled it very professionally and communicated with such ease as to what was happening. I ended up delivering my baby just short of 39 weeks, but the process of labor and delivery with Dr. Reuss was amazing. When it came time to push he was my biggest coach and encouraged me the whole way through. I feel so grateful to have found him and his practice and will be coming back for my well woman checks and of course any following pregnancies. His office staff also go above and beyond to make you feel welcome and are so easy to schedule appointments with. 5/5 no question. Thank you Dr. Reuss and Staff! read more

Eric Reuss, MD - Obstetricians & Gynecologists Near Me - Scottsdale, Arizona

I am so happy to have found Dr. Reuss and his staff. It's always tough when you are new to an area and have to find a doctor after many years with the same one. I was greeted upon entering and was seen right away with no wait time. The receptionists and nurses were very friendly and genuine. The facility was clean and comfortable. Dr. Reuss was incredibly kind, personable, and knowledgeable and took ample time to speak with me. Thank you! I would highly recommend this Scottsdale OB/GYN!! read more

My husband, son, and I moved to Arizona in June of 2016 from California. I loved my OB in California and wanted to find someone I would be just as happy with here. I tend to use Yelp to find recommendations so when I started researching OBs in Scottsdale, I turned to Yelp. I wanted to avoid a male doctor (I just feel more comfortable with female doctors, especially when it comes to OBGYNs) but after contacting a few and having no luck getting an appointment, I made an appointment with Dr. Reuss due to his Yelp rating. Before my first appointment, I found out that our nanny had seen him during her pregnancy and had nothing but great things to say about him and his staff so it put me at ease. I had our baby girl on October 28th and have to say that I enjoyed my experience with Dr. Reuss. He was great about answering my questions and calming my anxiety. I appreciated his laid back bedside manner (it is incredibly relaxing for someone with anxiety) and even his dry sense of humor. I also cannot say enough about his wonderful staff! Gabby and Mary are truly amazing women who made every appointment one I looked forward to due to the grown up conversations we had while I was there (my best friend and only companion during the day is a toddler so speaking with other adults is so nice). I am going to miss seeing them so often!! If you are looking for an OBGYN, I would highly recommend Dr. Reuss. If we do end up having number three, I will be seeing him again for sure!!! read more

Dr. Reuss is a very good doctor. This is that kind of places that everyone remember your name including the doctor and nurses. All the appointments were on time when my wife was pregnant. He is a very responsible person and very patient. I will agree with some reviews that said that it takes time to get the first appointment. We were in the waiting list for around 3 months before we can be able to schedule an appointment, but it really worth it. When my wife was pregnant he was really responsive, patient and friendly. Also in the last month of the pregnancy, we have a medical issue and we call him to his personal phone number on a Sunday morning and he was really helpful. On that case, he recommend us to go to the birth center to be sure that everything was good. He showed in the birth center and review the information provided by the nurses. Fortunately, was something minor but he was there to help even on a Sunday. Thanks for that. We really recommend him, he is a very good doctor with a lot of experience and you feel that he cares about you. He also was on the delivery of the baby and he did a great job. I read some comments that mentioned that the office charge a cancellation fee that is correct and it only applies if you don't notify 24 or 48 hours before your appointment. I can clearly understand that. He is not overbooking patients at the same hour, so this guarantee that you don't wait for a lot of time and he can have the time to talk about your medical condition. read more

Writing this review is one of the hardest things I've ever done simply because there aren't words to describe how amazing he is. He's now delivered two of my babies and made both of the experiences amazing.We had some complications during pregnancy with our first which was also our rainbow baby, and he stayed sensitive towards that, always stayed calm and went beyond expectations to make sure I understood what was going on. He was there for me emotionally and physically through some of the hardest/ best times of my life and never for one second let me lose sight of how special it was to be a mother. If anything were to go wrong he is who I would want there. There is nothing quite like feeling so vulnerable and out of control but to also feel so safe through the whole thing. Him and his entire staff are the best. I'm so thankful I found him. read more

After a response from the doctor I have decided to amend my previous review. I still feel there was a lack of compassion from Dr. Reuss, after what was a very long and both physically and emotionally draining labor. However my son did arrive safely and without a c-section. It just saddened me that after reading outstanding reviews from other patients I felt I did not receive the same care and consideration. read more

Dr Eric Reuss is hands down the best obgyn. I would recommend him to anyone! I was originally nervous to see a male dr but he is extremely professional and never made me feel uncomfortable. He greets you, walks you back to his office to discuss things and then meets you in the exam room. His team is also amazing. They are the sweetest & make things so easy. read more

Dr. Reuss is such an unconventional doctor. I've been seeing him for two years, and he's absolutely fabulous. For starters, he shakes your hand on the way in and the way out. You go into his office before and after your pap. I'm 30, and he's the first gyno who's ever TALKED to me before asking me to get on the table. I can't even begin to tell you how refreshing that is. I went in last year for a biopsy, and he explained everything he was going to do, and even drew pictures of how cells grow, and really put me at ease. After the procedure, we went back to his office where he explained next steps based on different outcomes. I have referred several friends here and will continue to do so. It's odd to be passionate about your gyno, but well, he's awesome. read more

When I became pregnant, I started the search for a doc who would be more convenient for me, and after looking on my trusty yelp app, I found Dr. Reuss. Yelp steered me in the best direction, yet again! My entire experience w Dr. Reuss and his staff was professional, personable and nothing like I've ever experienced from a Ob/g. From getting a chance to see my soon to be bambino on the ultrasound in office, to thorough prenatal care, and a visit from him in the hospital a few days after i delivered, this Dr. went above what i expected. He has great bedside manner and truly listens to your questions. He provided me knowledgeable answers to my concerns with out forcing his opinion. Although I initially found him for my pregnancy care, i will continue to come here for all my Gynecology needs. read more

I wish all doctor offices and doctors were like Dr. Eric Reuss! From the minute you walk in the door, you feel comfortable and recognized. Dr. Reuss even walks out to greet you and takes you back to his office himself. In the beautifully decorated office, he inquires about your issues, truly listens to your concerns, and then offers ideas before going to the exam room. What a great way to make patients feel valued! Other great attributes: professional, on-time (unless there is a hospital emergency), HE is the one who calls the patient with their test results, and the cloth covers provided for the patients are a special, handmade design. I've been a patient at this office for 25 years. Dr. Eric Reuss has continued so many of the special ways of doing business his father, Dr. Henry Reuss, instituted years ago, and added his own touches to stay current with the needs of his patients. read more

Have you ever been to a doctor's office where everybody knows your name? Yes, that is beyond cheesy. Yes, it is an amazing thing. I've been a patient of Dr. Reuss for a little over two years. He recently delivered my daughter (a tiny ball of perfection) at the Scottsdale Osborn Family Birthing Suites. From my first appointment to the big day, he was everything I had hoped for in an OB/GYN. As a first time mom, I had a a fair amount of questions prepared for each appointment. Dr. Reuss was always patient, never rushed our appointments and was very communicative throughout my pregnancy. If only all doctors could be so great. The office staff is also on a different level of wonderful. Shoutout to Mary, Gabriela, and Alee. Kind, supportive, and always friendly, these ladies are amazing. The total package includes a superb doctor, excellent office staff, and open availability when scheduling appointments. I'm so grateful I was referred to this practice by a dear friend. Having a baby is beyond emotional. The treatment I received at this office calmed my crazy mommy brain from start to finish. read more

Everyone here is SOOOO helpful. Let me walk you through my experience, I've been searching for a gyno for a while and haven't really felt comfortable with other places. From the get go, I gave them a call and asked if they were accepting new patients, I had to wait a couple of months but that wasn't a problem. Dr Reuss' staff was incredibly helpful when I wasn't able to log into my patient portal and let me know I can complete registration in the office. When I arrived, the waiting area was nice, clean and neat. I arrived early to complete my patient portal and I was handed a Mac laptop to complete it. For some reason it's re-assuring for me that a medical office keeps with technology trends and isn't running on windows 8.... I digress, after I completed paper work I was promptly brought into Dr Reuss' office. THE BEST THING ABOUT DR RUESS is that he listens to you. We went over some of my goals for my health and then explained how he can help. I would recommend him over and over. read more

Thank you to Dr. Reuss and staff! I would give more stars if I could. I had a scheduling conflict with my work, called Dr. Reuss's office and was graciously accommodated. Dr Reuss came in early to fit me in. I am so grateful as I have been having some hormone issues and was desperate to get some answers. I am so happy I had the chance to speak with him. He is very professional and knowledgeable. I'm really glad to have found Dr. Reuss - thank you again! read more

Dr. Reuss and his entire staff were amazing and I could not have asked for a better experience! They treated me feel like family every time I was in the office. I never had to wait for longer than 5 minutes, I was always in and out with all my questions answered. My labor and delivery went smoothly with Dr. Reuss checking on us frequently throughout the process. I will forever recommend this Doctor and his team to all my family and friends! read more

I struggle with PCOS and Dr. Reuss helped me to get pregnant and have the most perfect little girl. He is so knowledgeable and you feel like you're in the best hands. read more

I saw Dr. Reuss intermittently when I attended ASU, and also saw him after the birth of my daughter. Our interactions were pleasant, which is why I sought his assistance with a very pressing matter that I was concerned about. My original call to the front desk staff had me set an appt for 3+ weeks out, as the dr was on vacation. Typically an office will try and have a nurse see you. I waited, and it just so happened on the date of my appt, there was a huge issue with my best client at work and I called to see if we could switch the the PM. After waiting all this time, I was so frustrated and caught between providing for my family and taking care of myself. After this, it went downhill. The office manager was so incredibly rude and dismissive of my issue. She did not empathize regarding the stress or pain I was having and asked if I could come in mid-August. We are now talking over 6/7 weeks to get in to be seen. Understandably, I got upset. We are trying to conceive another child and her attitude was so terrible. I have never been treated so poorly by a gatekeeper of a practice. She then told me I couldn't be seen as a patient of this practice. I'm fairly certain that this is not only morally wrong, but it probably violates some sort of law. To try and be seen at another practice, now as a new patient, was a very difficult and time consuming process. My appointment is next week. If there is a serious issue, I will seek legal action. I will also be writing to the BBB. Sincerely, Janelle (former patient) read more

I can not say enough about how much I love Dr. Reuss and everyone in this office. He truly cares about his patients and is always open and honest. I've had two children and the care I received both times has been amazing. Whenever I have had an issue or question or have needed to be seen, the office is always accommodating. Plus, Mary in the front office is always so helpful, even when insurance companies are being difficult. I also love all the medical assistants who provide great care and have amazing attitudes. Dr. Reuss is a drive for me given where I live but I wouldn't even think of going anywhere else! I would highly recommend him. read more

You will not find a better Dr than Dr. Reuss. He is everything you want in a Dr. and much more. Between him and his awesome staff, you will not be disappointed! read more

Dr. Reuss is old-school in all the right ways and contemporary in all the right ways. I've been going to Dr. Reuss (pronounced Royce) for about 8 months or so after getting a recommendation from a preggo friend (and also seeing firsthand how great her pregnancy was thanks to the doc). I first started going as a gyno patient, and now that I'm pregnant myself, he's my OB as well! The first thing I love about Dr. Reuss is that he understands that he's a man in a woman's world... literally. I was pretty nervous before my first appointment having never had a male ob/gyn, but I think he completely understands that and runs his practice as such. What I mean is that, for example, when I went in for my annual check-up, we started the appointment in his office with the door closed. He asked me all of the questions you'd expect during your first appointment, and when he was finished, he told me he would meet me in the exam room. A female nurse led me in, told me where to change and what to do, and in about 5 minutes Dr. Reuss was in the room. He did my full exam in, I kid you not, less than 5 minutes. And here's the best part: instead of trying to start a weird dialogue with me while my legs were in stirrups, he did the exam, was incredibly professional the entire time, and after he finished, he said "great, go ahead and get dressed and I'll meet you back in my office." One of my biggest pet peeves with past ob/gyns is that they try to have these intense and awkward conversations with you at the same time that they are completely violating your personal space. That's not what you get with Dr. Reuss, and it makes you understand the importance of finding a great doctor. Now that I'm pregnant, my appointments have been very similar. He invites my husband in for all of our ultrasounds, he answers all of our questions in lamens terms, and he makes us feel at-ease all the time. The other best part of this practice? Dr. Reuss uses an online portal for all of your patient records. So if you have to take a blood test or a urine test, etc., instead of waiting weeks to get a call from the doctor on the results, he posts them immediately directly to your portal. This portal also allows you to ask him questions without having to call the office. The longest I've ever had to wait for a response was about 12 hours... and that was because I asked the question around 9am on a Sunday. If you're looking for an awesome gyno or an awesome OB, or both, I cannot recommend Dr. Reuss more. read more

So....I'm 40 and have never had just one doctor for my female parts....nothing crazy happened in the past, It's just a once a year thing for 20 min and then I'm done....so I had trouble understanding the 5 stars - but I was looking for a doc near work and I found this office on Yelp. After scheduling an appt and being impressed by their patient intake form system (all online and very thorough) I thought "great, I'll be in and out" (no pun intended). I was a bit curious as to the length of time scheduled for my appt and the girls at the office and I had a few chuckles over the five star rating and my appt being long.... It was such a great experience from the get go...he came out to introduce hisself and we shook hands, he took me into his office and we talked...and the fact that this is unique is sad - but I'm glad I found it. The exam went well, quick, I didn't feel a thing and was comfortable the entire time. I highly recommend him for his professionalism and bed side manner. So excited to finally find a doc I can see being with for years to come! read more

I had the same OBGYN that my mom and sisters had for 30 years, and that doctor retired a few months before I got pregnant. I was hesitant to trust someone else and did a ton of research to find Dr. Reuss. As the other reviews claim - he's very traditional and forward thinking simultaneously, and has a calming disposition. Pregnancy brings out a lot of emotions - so doing the research to find him has been very rewarding. Don't let a stigma of male OBGYN's steer you away from him! read more

Dr. Reuss is amazing! I was going through a difficult medical situation and his staff was able to get me in to see him quickly. At a time I was scared, he was very patient and considerate, taking the time to answer all my questions. I appreciated that he was there for me throughout the entire process, explaining everything in detail during every appointment. I don't know any doctor who cares enough for their patients to not only provide outstanding medical care but educates you as well. Dr. Reuss and his staff make you feel like family and very comfortable no matter what you're going in for. Gabby and Mary were so friendly and helpful, will never go anywhere else! read more

I found Dr. Reuss via Yelp and I would 100% recommend him to anyone looking for a patient, professional, and genuine doctor. My husband and I enjoyed very much our experience from day one through the birth of our first child. He always answered my questions with care and never pressured us to deliver our child a certain way. He really listened to our requests on how we wanted the labor and delivery to go yet always gave his professional advice to keep baby and mama safe. His staff is great also! We were so grateful to have his care during this life changing time. read more

This physician is amazing. Short, sweet and to the point. He gives you his personal cell phone for any issues at hand, no need to deal with answering services or leaving messages with the front desk. Need something? Ask. Not working for you? Always an alternative. Glad to have found Dr. Reuss! read more

Let me first start off by saying i never write reviews (good or bad) and rarely complain but this made me livid. I recently moved from out of state and did a lot of research to find a doctor i loved as much as my last one. I tried booking Dr. Reuss twice and both times were a month or longer bc he was so busy. I winded up canceling the first time bc my period was late and came on the day of my apt I know tmi lol . My second time canceling I had a close death in the family that i had to travel out of state for (all family is out of state only my husband and i live here) and stay for a couple weeks. When i tried booking the third time i was put on hold and a manager came on the phone to let me know they no longer take my ins and that i cancelled previously. I told her i could pay out of pocket and she let me know that wasn't an option and also brought up my previous cancellations, i finally asked what if I switch my ins to one they do accept she told me they still couldn't make me an apt and for the THIRD time she mentioned my cancellations. I finally asked is this bc of my ins or bc of my cancellations, frustrated at that point and she let me know in not so many words that it was the cancellations. I let her know about the death in the family and she couldn't have cared less. I have never had the experience at any office, salon, establishment etc that i had during that phone call. I would have gladly appreciated a warning or a late fee thats a general policy for most places for a cancellation but i received nothing just a rude manager basically telling me go elsewhere. I was going through a lot that day with everything that happend and dealing with that rude insensitive manager made me never want to call or recommend anyone ever. read more