I recently had an excellent experience with Mountain View Pool and Spa that I wanted to share…read more After dealing with a frustrating situation with another company, SpaMedix, whose tech failed to fix my hot tub heating issue and then completely ghosted me, I decided to try Mountain View Pool and Spa. From the moment I contacted them, they were prompt and professional. Their team quickly came out to diagnose the problem and identified the errors made by the previous tech. They efficiently corrected the issues, and now my hot tub is back to perfect working condition--nice and hot, just in time for some cozy winter soaking. I couldn't be happier with the service I received from Mountain View Pool and Spa, and I highly recommend them for any pool, spa, or hot tub needs. Their expertise and customer service truly set them apart!

Communication was poor, simple tasks not being done like pump covers and refilling chemicals,…read morebrushing pool, were not consistently done.

This company offers excellent spa repair services. Do not hesitate to contact them if you need…read moreservice. I was very pleased with the work performed as well as the follow-up customer service.

My hot tub needed urgent attention and they were over in less than a week, which was great! Bryan…read moreis super communicative and takes the time to explain how the service is going to work. The person who serviced the hot tub was super helpful and also very clear and educated me on what was happening and what he was planning to do. I decided to sign in for their service since I can see that they are reliable and have great attention to detail. So happy to have found them here!

Too expensive. Not friendly. Tried really hard to upsell. Kept calling even after I told him I was…read morenot interested in their service.

EDIT (Monday): I really, really wanted things to go well. I really did. Joshua was right on it on…read moreFriday, as I wrote below. However, when the tech came out, things went sideways, yet again. I'm attaching a second photo that shows what I came home to. My wife told me that the tech got here a little after nine, stayed for an hour, then left, leaving the panel open. He did not tell her anything, nor was anything communicated to me through email or text. Our assumption was that the job wasn't done, since the spa wasn't closed back up. However, the tech never returned. At about 4:30 PM, I called the very friendly and efficient answering service and explained the situation - I didn't know if the work was done, because no one had communicated with us one way or the other, and that it appeared more work needed to be done since the panel was off. To add insult to injury, the tech left our gate unlatched, and had my daughter not found it, our dogs could have gotten out of the yard. Again, to his credit, Joshua got back to me within fifteen minutes, and I explained the situation to him. He confirmed that the work was indeed done (but I can't really tell, and won't be able to if and/or until I see the water level going down. The concrete slab is wet, and it being December, it's unlikely to dry out enough anytime soon to determine if there's any leak at all). I explained my frustration at the fact that 1) nothing was communicated to me one way or the other and 2) the spa being left open seemed to say the work was not done, but the tech never said anything. He apologized, and told me the tech would not be working for them much longer. It seems that a lot of the trouble is being cast upon the technician, and I'm sorry to hear that the young man may be losing his job, but I'm sure everyone involved would agree that the buck stops with the managers, who are tasked with making sure that the techs that go out in the field are competent to do the work required, and understand the basic principles of customer service. I told Joshua that I had no other recourse than to reduce my review back to one star. I cannot in good conscience recommend Spa Repair Northwest to anyone. I understand that my negative review is an outlier, but it's important for consumers to understand what they may (or may not) be getting when hiring a company to do a service. For $800, I expect quite a bit more. EDIT (Friday): Joshua from Spa Repair Northwest called me after hours to let me know they were on it, and have scheduled a repair appointment for first thing Monday morning. I've added two stars to my original review because of their prompt attention to my concern. I will revise this review again once our spa is in operating order. (Original post): At the beginning of October, I noticed that my older Arctic Spa had a small leak. A repair tech came out and told me our pump needed to be replaced for about $800 including cost and labor. What followed was a series of unanswered calls and missed messages, with the ultimate result being a new pump finally arriving. The same tech came out to install the pump, which resulted in a proprietary part on the spa breaking, which required being special ordered from Arctic Spa. Again, a series of miscommunications, and I was finally informed that the shipper had made a mistake, resulting in an extended delay in getting the part from Arctic. I got a flurry of apologies from various representatives of the company, and a firm date was set for the replacement part and the pump to be installed. That was four days ago (Monday). This afternoon, I went outside to hear my spa "roaring," meaning that air was being sucked down into the pump. I opened the lid to see the water level was down about two inches, and there was a substantial amount of water emerging from the underside of the spa. I was able to speak to someone in the office this afternoon, who assured me someone would be in touch as soon as possible. I'm not holding my breath, to be honest. Of course, it is a Friday after a holiday, and I understand that, but I also understand that this has been going on for two months now. Lastly, it seems as though the tech has installed the pump incorrectly, though it might be a design issue. This is the third pump I've had in 24 years, and with the previous two, the standard filtering setting on the spa was the "low" setting, but now, when the spa switches on to filter the water, the jets are on high. I see that this company has a lot of very positive ratings, and I want to believe that I've just had a perfect storm of problems that really isn't the fault of the company, but my confidence has been greatly shaken. To their credit, they did not charge me for the part that broke while the pump was being installed initially, and they were very apologetic and attentive to me once the problems with their shipper was discovered. I'm hoping things will get better.

This company has been stellar! The service people are always on time, helpful, and very…read moreinformative about the "health" of the water in my hot tub. I have had many interactions with Sarah in the office - and again, she has always responded on time and been very pleasant. Most importantly, when I have had any issues A- llSpa and been great about honoring any and all warrantees for the tub. No questions asked. I would not hesitate using their services - nor purchasing anything from them. I wish other vendors were as responsive!

Their technicians are overworked, and overbooked. You will wait at least a month for an…read moreappointment, even if they were just out. (Make sure they don't send out the kid, he doesn't have a clue).

I called them twice and left messages as I was inquiring about their services and never called…read moreback. Maybe they are closed

Over charged and undelivered!!!…read more After years of working with this company they have gone downhill in no time at all. Completely rebuilt my entire hot tub with all brand new parts and am now on my 3rd ozonator and yet again it is failing and has now supposedly damaged the new equipment they previously installed. Evertime they come out it's someone new and no one remembers the work they previously did. One employee tells you one thing and then Brandon says something completely different. Was charged $675.00 for someone to come out, was here for 10 minutes, said yep you need a new topside unit, literally took him two seconds to pop it out and put in a crappy new one, Only to go out to use hot tub and find that was not the issue at all. Said he would not charge to come out again and of course he sure did. 2nd trip out and now I need new electrical box and a new ozonator. Per his employee the ozonator failed and water backed up into my electrical panel and shorted it out! Charged me to diagnose for a second time when they failed to diagnose the issues corretly the first time. Employee was nice but when Brandon got on the phone he was Completely rude when I explained that I was not happy about the repeat ozonator issues. He said I had never had issues with my previous ozonator and that his previous employee never replaced my last ozonator after telling me it was not hooked in the first place. The 3rd ozonator installed by the same people! I think I know what I was told. Oh and did I mention took weeks to get the first appointment and then a month for the 2nd one. Supposed to be here by between 2 and 3 and didn't even show up until 4:00.