This clinic has been seeing my son for about a year. Expect a quick check up. It seems like when…read moretheir schedule is slammed, they'll rush you out. We had a recent miscommunication during our daughter's appointment. Their incompetent front desk said they had trouble pulling up our insurance even though they accepted it. I stayed at the clinic to try get a hold of insurance for them but spent almost thirty minutes on the phone with no success They said I was taking too long even though this insurance issue should've been dealt with on their end before we came to our appointment. We drive out 40 minutes just to see this doctor for personal reasons. They tried turning us away and we said we can pay cash. They said it was illegal for them to take cash because we initially told them we have insurance. Long story short, we were frustrated and left the clinic. We tried calling back to get my daughter seen. They responded by saying they were no longer taking new patients. We called a few times more and kept getting the same answer. The last time we called, the receptionist said there was an issue with our insurance. I called our insurance and they said we were black listed from their clinic and cannot call back. I just wished they told us up front and discussed about what happened instead of lying and giving us the runaround. They're not organized and they might not tell you the truth. Don't come here.

I really like this clinic for my 4 kids. Dr. Del Mar and his staff have been always nothing but…read morefriendly and accomodating. Lobby and rooms are always clean and welcoming. Dr. Del Mar is polite and knowledgable. He always explains my children's growth & health concerns. His staff gives immunizations quick too

Dr Irene Chen is at 3100 Douglas Blvd which is a Sutter Medical Foundation Building that also…read morehouses other medical offices. In addition to a Pediatrics Department with 41 exam rooms and roughly 20 doctors for Pediatrics, you will find an outpatient lab, Family Medicine, Internal Medicine and Diabetes Education Center and Patient Education. My boys have been seeing Dr Chen since birth. They are now 6 and 7. We have always been over the moon for Dr Chen. I do have to mention she is not there 5 days a week but with other MD's on staff, we have never had a problem getting in when we needed to. I mean.. I tell my kids not to get sick when Dr Chen is out of the office but you know kids...they don't listen. She is quick to respond to emails, honest about issues and promotes healthy habits for kids. She has a very gentle bedside manor and my boys love seeing her! Thank you Dr Chen for your continued support and taking care of our little love bugs!

Dr. Irene Chen is a WONDERFUL Pediatrician. She has been our pediatrician for almost 15 years. Dr…read more Chen is professional, knowledgeable, kind, and an active listener with our children. She is attentive to the child and parent and will explain clearly her thoughts at appropriate age level for the child and also to the parent. Dr. Chen's staff is personable and considerate. We feel blessed to have found Dr. Chen!

Front office staff are rude, Pushy, demanding and are unable to make reasonable accommodations…read more The front office experience is terrible. We've been going to Dr. Wang for years and tolerating the front office, but it's time to go for us. Dr. Wang is great! The total experience is not good.

great Doctor, horrible office. the office needs to be…read morecleaned and painted and started over. The DR is amazing. The staff, which are his family are terrible and rude.

We just finished our baby well checkup and I'm extremely happy with our visit this time. There was…read morea misunderstanding with my last visit as it was a first time patient visit and not a well baby check up. I truly appreciate that Dr. Avala took our concerns about our baby's head shape and quickly made a referral for that. The baby well check up was very much informative. We first met the student doctor Amir who was very informative, helpful, and kind. With him we discussed my baby's growth and milestones and then we followed up with Dr. Avala. We also caught our baby up with vaccines and made our next appointment for her 9 month check up.

So disappointed in this office, the doctor is amazing (the best really), but the office staff...a…read morewhole different story. Their answers are always inconsistent, unprofessional and very unhelpful. You really to put the work in and argue with them in order for them to do their job. Never had another doctor office as incompetent as this one. Hope they work on it, the doctor really deserves better.

He was both my daughter's primary care doctor and was great when he actually shows up. However, you…read morewill never be able to see him AND he will consistently cancel appointments last minute. He has canceled 3 scheduled annual physicals in the time he was my daughters' doctor. Do not go with this doctor as you will never be able to see him and there is a completely lack of respect for a patient's time. He has missed more appointments than he has shown up to that we were scheduled with him if that says anything.

Amazing pediatrician. Would never want to go anywhere else! Very friendly and takes the time to…read moretalk to you and answer questions

Dr. Koch is wonderful! She clearly loves working with kids. She is enthusiastic, funny, personable,…read moregentle, and thorough. She's a great listener, too. My husband and I always go to appointments for our children with a flurry of questions. She never makes us feel stupid for asking. She thoroughly and clearly answers each one. Our appointments with Dr. Koch never feel rushed. She even called me herself to follow-up on my son's condition and to see if we had any other questions. I'm grateful we found Dr Koch for our kids. I know they only get the best care from her!

Dr Koch is a great doctor and has been a wonderful pediatrician for our two daughters. She is very…read moreknowledgeable and cares about her patients. We highly recommend Dr Koch for your family as well.

I've brought my toddler here several times when I needed a quick checkup with a doctor and wanted…read moreto avoid the other urgent care in Folsom (which isn't very child focused) and needed a sicker diagnosis than waiting to be seen by a PCP. As soon as you walk in, the environment is super child friendly and clean. There's multiple chairs to sit in, a great children's play area with toys and books, big screen that plays child friendly videos and an area with snacks. The wait time varied on how busy they are but you are able to get on a wait list before coming in which can speed up the process. The staff is very friendly and helpful. I feel like my toddler has received quality care very time that we've been here. I'd definitely recommend this spot to other families seeking quick help.

Would have been 5 stars if they had better billing practices. We went to have our 2 year olds elbow…read morepopped back in after it got pulled out of place, turns out it's actually a really simple procedure but I had never had that happen before. No imaging... it was like a 5 minute office visit literally in and out. They're in-network and charged my insurance over $600 for it, yikes. We paid our copay in office. Then we got a bill for $200 in the mail? With absolutely zero explanation of what the charge was for. How much are they trying to make off this? We usually use MDSTAT in EDH and they've never sent us an extra bill. Anyway, I figured it was a mistake and waited for them to clear it up with insurance. They sent it straight to collections like 2 months later. When I tried to call their billing office, no answer, I left a voice mail and they never got back to me. I just paid it to get it over with but 100% will never go back here. I've never had a medical or dental office send a bill to collections, ever, let alone so fast without trying to clear it up with me first. And truly can't believe they charged that much for such a simple procedure. I still don't know what the $200 charge was for considering they're in network and we paid our copay. Oh well, we'll stick with MDSTAT.

My two young children have been seeing Dr. Valdez since they were born. So, 9 years now. After…read moreCOVID the customer services started going downhill. It got so bad we started to take our kids to urgent care because they became less flexible with tests the kids needed to return to school (covid, rsv, etc.). Regardless of if the schools continued to require these tests for return, parents want to know what their children have not an assumption! They rarely ever ordered labs if you needed them, it was always a fight. Same, if you needed a referral such as ears, throat and nose. My daughter had ear infections every month and they did not take the extra care to find out what the issue was without us pushing HARD. They seemed more concerned about follow-up visits and annual check-ups per their policy which makes you feel uncared for personally and that they only care about collecting the co-payment. No advice or prescriptions would ever be allowed over the phone like Kaiser. During Sept 2025 my husband unfortunately decided to take his own life. I know TMI. So, rightfully so, we missed my oldest son's annual check-up around the same time. I called in January to get it re-scheduled and let them know we had an insurance changed. Lisa informed me both of my children are no longer patients (my daughters annual appt had not even came up yet and she stated it had be both of them so since 1 did not show up they cancelled both as patients). I shared with her privately what happened. She said she was sorry for our loss and would get back to me if we can re-establish the kids being patients because of the situation. 3 1/2 weeks later no call back. I called back and Lisa picked up. I told her who I was and let her know I never heard back. She said I do not think we can re-establish them as patients and you will need to find care somewhere else. I replied "Well, thanks for the call back" (not). The customer service is horrible and the other ladies in the front office are very rude and do not take the time to explain anything if you have any questions. It is the point where I dealt with this for years and was looking for an easy answer for my kids needs as I get through this loss but apparently that could not happen. HOW SAD AND COLD-HEARTED. DO NOT USE THIS FACILITY FOR YOUR CHILDREN. THEY DO NOT CARE ABOUT YOU. THEY ONLY CARE ABOUT THE MONEY.

My review is on the office staff, not Dr. Valdez. We have been a patient of his for almost 9 years,…read moreand our interactions and care from him have always been good. I am incredibly disappointed by his staff in the past two months. I have spent 6+ weeks trying to get a referral to a specialist for my child, and whomever does the referrals has repeatedly referred my child to the wrong type of doctor, one of which only sees ADULTS, and both of which do not provide the specific service we need. When I call in to the office and ask to speak with this person, I am always told I will get a call back and never do. This level of service is unacceptable. My child continues to go without the help we need because of the lack of care by this individual.

We love Dr Warden. He happened to be the on call doctor when my son was born. He was a month early…read moreand had a few complications the first 4-6 weeks of life. Dr Warden was always so thorough. Now he's a happy healthy 4 year old boy and we typically only see him once a year. Occasionally a time or two in between for your typical illnesses. Every time he sees my child, it doesn't matter if he is his first patient or his last patient of the day. When he comes in the room it's truly like we are the only patient he has seen all day. We feel incredibly lucky to have stumbled into his path. Such an amazing provider. Love, Simon's Family

DR. Warden has been my 8-year-old son's doctor since birth. He is soft-spoken and gentle and…read moreabsolutely knows how to speak to children. He is very thorough in his care. He will listen to you and your child if you have any concerns. My husband tends to have extra questions and Dr. Warden is very patient with an anxious parent. My son loves him and recently told me he misses him. (We only see him once a year these days as my son is pretty healthy. I kind of miss him too!). When DR. Warden checks my son's ears he says he is "checking on the birdy" in his ear and makes a whistling bird sound. So awesome! My son is too old for that now but I still let DR. Warden know that it is expected. I will be expecting it until my son is 18 for sure.

Dr. Raina has been my daughter's neurologist for a year now- We moved from Las Vegas. We love Dr…read more Raina, he is amazing and caring! His bedside manner is always phenomenal and treats you like family. He listens and is super patient with us and my daughter who has a genetic disorder and epilepsy. Their EEG tech-so sorry I forgot her name, she is also incredible. Usually my daughter fights when they put eeg wires on but with her, my 6 year old daughter is mostly calm because EEG tech is so sweet & friendly- she's also super fast and efficient that it's a breeze when my daughter has to get her wires on and get taken off with her. The girls in the front are always fast when it comes to paperwork and giving messages to Dr. Raina- they are always polite & friendly. Thank you so much to Dr. Raina and his amazing staff for always being so kind and compassionate to my daughter.

Incompetent doctor. He lied about EEG results, never once did a neurological exam and refused to…read morelook at my son's MRI and explain what parts of his brain are compromised by Schizencephaly. Extremely substandard care