Erin came recommended to us from a former nanny. Erin is truly a gem, and I can't imagine how we would function without her. First and foremost she is responsive. I don't think the woman sleeps because we've reached out to her at odd hours and remarkably she still got back to us in a jiffy. I can't tell you the number of times we have sheepishly called her at the last minute because we forgot school was closed and she still came through. As two working parents we can't stress enough how great it is to access her at the last minute. Second she will walk you through every step of the process. You tell her what you are looking for (for instance full time nanny, part time, short term, breaks, etc) and she will tell you exactly what to expect and do what she can to help. Last but not least is the quality of her nannies. We trust Erin to find nannies and temp baby sitters who work well with our family. I want to say something about the negative reviews. I strongly suspect there's more to the story than what the reviewers claim. I also don't think it's fair that they wrote two separate reviews for one experience but I digress... In our experience Erin is very transparent. Whenever there are requests that she can't accommodate she tells us the exact reason why and her reasoning makes perfect sense. In fact we rely on her expertise to tell us what's realistic and what is not. That's part of what you are paying for! If you're not at all sure if you need service, just call her! She won't steer you wrong! read more

I am proud to say I am one of Erin's Nannies. I have been with this agency for 10+ years. During that time I have had the pleasure of being placed with families that I now call friends. These families are professional people who value their children and will settle for nothing less than the best for them. They come to Erin's because they know of her reputation and experience. They STAY with Erin's for the personal and professional way she works with each family's individual needs and goals for their children. As a nanny, I know that any family that has chosen Erin's Nannies will be the kind that I want to work for. Likewise, she knows her nannies; their personalities, their strengths, and their needs. She then uses her time tested gift for pairing families and nannies to find the right fit for all of us. For other agencies, their work is considered done. This is not how Erin sees it. She follows up, she listens, and she fine tunes the experience for both her families and her nannies. In other words, she CARES. Through Erin's Nannies I have grown personally and professionally and have come to know parents and children that I feel good about giving my best to. I never feel like a product being sold. If you are a nanny or a parent looking for an agency run with integrity and love, you will find both with Erin's Nannies. I'm so grateful for the experiences and relationships I have gained by being an Erin's nanny. read more

If my wife and I could give this service zero stars, we would. Erin Stein/Taub is dishonest and unprofessional, and the manner in which she conducts her business reflects these qualities. She breached her own contract with us and refused to return our $2,000 referral fee even though she admitted that she would not keep her end of the bargain. I strongly believe (and have reason to believe) that she acted in bad faith on numerous occasions during our contractual relationship. Use literally any other nanny referral service/agency. I strongly believe that Erin used the time-sensitive nature of our situation against us, and that she purposely referred to us one of her more difficult-to-place nannies. When it became clear that the nanny that she referred to us, and who we hired, was not going to work out, we gave the nanny 3 weeks' notice before her termination date. Her termination date was within a "guarantee period" provided for in Erin's contract. We let Erin know that we would be terminating the nanny she placed with us and that, in accordance with the guarantee provision, we would need her to send us new nanny candidates. She flatly refused. When I objected that the contract provided for precisely such additional referrals in our circumstances, she lied and said that she would promptly refund our referral fee of $2,000. She has not, to date, returned the money, and we are suing her in small claims court to get it back. We filed our suit against her only AFTER she refused our offer to drop the whole matter if she simply returned our fee. On top of all that, after we gave the nanny her 3 weeks' notice, I have reason to believe that Erin coerced the nanny into quitting unexpectedly 1 week sooner than we had agreed. My wife and I then had to scramble to find childcare for the period before our new nanny started (we both work full-time). Through my very negative experience with Erin and her company, it's become more than clear that she does not deserve your business, nor anyone else's. Erin, it's time to hang it up. read more

You'll see my husband's review above, but our experience with Erin was so terrible I think it warrants two reviews. We had to find a nanny on short notice before I went back to work and Erin repeatedly told us we only had one nanny to consider. Ultimately (as will be told below) it did not work out with that nanny and after 5 weeks we gave her notice. We honestly would have given her notice after one week when it clearly wasn't working out but Erin had us believe there were truly no other candidates. We did come to find out later that there was another (wonderful) candidate Erin had purposely not let us know about and instead led us to believe the harder to place candidate was our only choice. For many reasons, the nanny Erin placed with us didn't work for our family. Ultimately, she refused to fill out the paperwork to be paid over the table and pay taxes. We felt very uncomfortable with this and let her go. Erin did not feel that was a good reason and refused to give us our money back and also refused to help us find a replacement. She also pulled a temporary nanny we had set up through her for days our nanny couldn't be there, leaving my husband and I fumbling to find care for our infant and ultimately having to take off work. Erin claims to not be involved in the payment process between nannies and employers, yet she tried to get us to agree to something totally illegal. Throughout our short time working with her she was unresponsive and rude. Instead of discussing an issue with us she just ignored repeated requests to work out an agreement. I cannot express enough how negative our experience with Erin's Nannies was. FYI - we have worked now the Nanny Connection on temporary nannies and they have been absolutely wonderful (and I promise the Nanny Connection has not had any input on this review and we have not received anything to endorse them. It's just my honest opinion!) read more