A good job of repair. Were patient. Conveniently situated…read moreand free but limited parking after 10 AM.

Super helpful and friendly folk. Fixed our jewellery immediately at a very reasonable rate…read more Recommended

Although top of the range jewellery and prices the service at this particular branch of Ernest…read moreJones is really top class to match. After buying a watch that didn't quite live up to expectations that staff were superb and exchanged it without any questioning and were happy to have been of service to a customer. Very pleased myself and only too happy to recommend to others.

I had a brilliant experience shopping for wedding rings here. The staff were friendly and…read moreknowledgeable without being pushy. The price was fair and they really took the time to answer all our (many) questions. I will be back.

AVOID. I've used this place a couple of times and I won't be again. I seems that their pricing is…read morebased on how you look: each member of my family has popped in for a new battery on the same watch and been charged differently. More recently, their customer service yesterday could be described as unsatisfactory to say the least.

New Cavendish Jewellers fixed a very special gold bracelet for me earlier this year. It needed…read moresending off to be repaired (the lock needed tightening) and New Cavendish was the closest jewellers to my office. It's a very slick operation - they know how to put you at ease about sending off an important piece of jewellery - and they took good care of it. I had it back within two weeks and it was in perfect nick, and has stayed in working order ever since. Knocking off a star because it was ridiculously expensive for a simple tightening job on a gold bracelet - £50! In all fairness I believe that covers the insurance in case anything happens whilst it's out of your possession, and they did a great job, but WOW - that's crazy money for 2 minutes work with a tiny screwdriver.

Went in for a very simple, inexpensive issue - resizing of an engagement ring. The entire staff,…read morewithout exception, treated us exceedingly well, as though we were buying the most expensive item there. They were respectful and knowledgeable, and won my trust. Could not recommend higher.

Dear Team, Would…read morelike to make an official complaint as I'm hoping your team will learn from it in the future. Went today 27 Dec '24 in Reigate store as I want it to return a bracelet my partner bought for me for Christmas as a present . Your colleague Sam approached the situation with such an unresfectful way, I've asked for the money back of the bracelet as the bracelet was small but also not for me, I didn't want any other products in exchange neither online or in store...he said he cannot to that due to different policies you have online and in-store... By the time I was keep trying to ask for further details in regards who should I escalate this further, he said will call the security on me, trying to intimidate me and causing me lots of stress and anxiety onto the point I start having a panik attach ( you can see onto your video cams from your store). I spend almost 2 hrs of crying and stressing myself so much and have the terrible panic attach only for another customer who came in store to try and calm me down... I will appreciate a reply back and where can I escalate this matter further ( I'm expecting Alan Higgs to get in contact with me on 07828859895). I will also contact the customer service commissioning team for Bad Business Practices in UK to explain the situation and how I been treated awfully by your colleague Sam and explain of how much this situation impacted me and cause me a lot of stress and ending up with the pannik attack while your colleague from the store didn't even be bother to help me at the time. AWFUL SERVICE STAY AWAY SCAM PEOPLES WHO JUST WANT YOUR MONEY STORE POLICY, ONLY EXCHANGES SO YOU WILL END UP WITH UNWANTED ITMES IN CASE YOU RECEIVE A PRESENT AS THEY DON'T GIVE MONEY BACK.... SAM IS MOST UNRELEASED AND UNHELPFUL WITH CUSTOMERS.

My partner and I always use T H Baker. It is our local jewellers - there are tons of jewellers in…read morereigate and I would never use any of them apart from this one as the service is second to none. You are always great by a friendly smile and they are extremely knowledgeable. My last visit was to get a new battery in my watch. I was advised that it would probably take 2 weeks as it had to be pressure tested in another branch. I was delighted to get a call after eight days to say it was back and ready to collect. Great service as always. Thank You.

Had a fantastic experience selling my watch with The Luxury Hut. They offered the best price, were…read moreprofessional throughout, and very transparent. Highly recommend!

This is a shady pawn shop to order watches from online. The Cartier I bought has corrosion on the…read moredial and hands which now needs replacing. They also sold the watch with different links then the original but failed to mention it in the ad. The store "offered" to buy back the watch at 500 pounds less than what I paid for. Typical pawn shop scam. Be careful when ordering watches online that "guarantee authenticity" or are labeled "mint condition".

Nice staff here. Popped in to get a quote for a watch repair and they offered to clean my jewellery…read morewhile I waited. Large store with a good selection of jewels, especially watches.

Not a jewellers more a Tesco for expensive watches. I arrive with a Swiss made watch ask them if…read morethey can take a link out and they say they can't because they don't stock it. It's a steel bracelet strap. You're either a jeweller or you're not and Goldsmiths aren't a jeweller they're a watch shop.

We needed my wifes wedding ring resized as her fingerbone had swollen over time since we married 15…read moreor more years before. We left the ring with them and returned a week or more later when it had been satisfactorily completed. We also had a eternity ring repaired as a stone had fallen out. They also tightened up the other loose stones for a reasonable price. I have also bought jewelry from here over the years and always been received polite and excellent service at a fair price. I haven't been back for a few years but I thought it only fair to give an honest review in hope that people know there is more to consider when deciding where to shop.

Nelken thank you so much for your fantastic craftsmanship and service as always you are a true…read moreprofessional ,my girlfriend was over the moon,been using you for years and you are the best.thanks Nelken 10/10 mate.luke