Cantu Chevy really went up and beyond my expectations on Friday Sept 12 , 2025 i was having issues…read morewith my Tahoe shutting down power and restarting minutes later and from being from out of state called about 1:00 Friday afternoon and spoke to Stacey in service and she said the we quite busy but would do their best. Drove their and the service manager looked at and plugged it in and a mess of codes came up . We all thought about the root of the problem could be was we had a power shut off valve so when we pulled from motor home . Mechanic pulled all that stuff off and changed battery . Mechanic was Jacob and everyone was just so nice and helpfull . GREAT JOB TO ALL !!! Wish we could give 10 stars cause they earned it . Also with a full shop and about 10 units waiting to go into shop. Thanks Cantu Chevy

Calling for an appointment was so easy and having the oil changed was also quick!! thank you for an…read moreawesome experience!

Excellent customer service from Bob at their service department. Would recommend and will do…read morebusiness with again.

This is a great dealership! They will give you the best deal possible! They also support their…read morecommunity and youth of south Texas! Highly recommended if you are shopping for a new or used vehicle

I had a great experience purchasing my vehicles here! Everyone goes above and beyond for you! I…read morewill definitely be back in the future!

I have been doing business with Neessen Chevrolet for over 20 years and have never had a bad…read moreexperience. Brand new facilities and well kept with some real friendly lovable people. I've had the privilege of meeting Mr Neessen himself and the man has a compassionate heart. Their customer service is by far second to none...the best customer service in the area. With this type of atmosphere I'll always deal with Neessen Chevrolet...

Your customer service when purchasing is absolutely top notch. Patient and really takes time to…read morehelp you find a vehicle that fits, but you go in with a budget and only after you've test driven, sat in, and looked at many cars , and finally found the car. You sit down you realize you are getting gouged. "unavoidable fees" in the initial buying process that put business overhead on the backs of consumers paying thousands in added fees for a sticker and a paint coating.My vehicle had been in shop since middle December, and it was mentioned it would be about two weeks before it could be looked at this was understandable given the holiday. My vehicle was left until mid January until a warranty representative could come assess as the service writer went on vacation, and nobody was delegated to monitor her messages. Only after my husband and I called multiple times and eventually went in person to get clarification. The labor hours in question were not represented in a clear/ concise manner and only in hand written add in notes. When I requested clarification total work hours were not explained in a way that made the labor bill feel comprehensive. After confirmation my car then sat for a few more weeks while other vehicles took priority. In total 3 months. You need more labor force and more repair housing if you are going to utilize customer service to add money the backs of your patrons. Small businesses are being ousted more and more by easier internet processes and less cost to the consumer. If small businesses are going to compete there has to be an edge that puts you above the cost efficiency, and that is in efficient customer care and no nonsense approach to business. I'd rather have an OTD price and not a back and forth on non-negotiable dealer fees and months long repair service. I will not purchase another vehicle from you, but I'm absolutely hoping for the best for you because if auto service and vehicle purchase becomes automated also... we are in trouble.

I left 2 e-mails and called 3 times trying to buy a car here they had for sale. They didn't contact…read moreme until 2 weeks AFTER THEY SOLD IT TO SOMEONE ELSE. Avoid these clowns.

Recomend to anyone looking for their next car. What they don't have they will look for and get…read moreyou. Very honest which is not typical in auto sales. Quality cars, quality gentlemen. Thanks Patricio and Marco, see you on my next car purchase!

They didn't fix what I went in to have fixed. The did a lot of other work that they up sold to me…read moreand when I left I had the same problem. When I went back they were to busy to help. It's too bad. It's always better to stay away from dealers. To many honest independent shops out there. #ilearndmylesson

Was very pleased with sales representative and manager who knew and took the time to make sure we…read morewere happy with our purchase. Thank you for making it possible to getting my family into a much needed 2nd vehicle.

Saw a 2014 Mercedes CLA 250 on the lot. I stopped to inquire and spoke to a person by the name of…read moreFernando.I inquired about the vehicle and asked if he could print me up a data sheet on the vehicle.Well, there was no ink in the printer. So, then I asked if he could email me information on the vehicle of which he said yes.Of course,his first question was about financing.I advised that I was from San Antonio and that Randoph Brooks Federal Credit Union has financed all of my vehicles.Of course, he lost interest at that point. I returned home and went to work on doing my research and purchased a CarFax report.I had all the information documented on this car. After not receiving a call back from Fernando, I decided to call one of the other lots since Zapata's has 3. I asked if their salesman was able to sell a vehicle from one of the other lots. Approximately 10 minutes later I get a call from a Victor Alvarez.We spoke about the vehicle I was interested in and the very first thing he said to me was a lie. He stated that "this vehicle was a ONE owner vehicle". I had the CarFax report in front of me which I said I already knew that this car was two owner vehicle. Also knew that it had had been in a minor front end damage accident shortly after the second owner purchase.Of course, he was pushing for me to give him my personal information so that they could do a credit application for financing. After a few days I decided to just have them do the financing (BIG MISTAKE) to speed up the process and I would later have my bank re-finance. He further states that 20% is the norm.My top two credit scores were 764 & 752 so I figured I can get by with ZERO down but could possibly do $2000. We made plans for me to travel back down to Laredo and take a test drive and look over the vehicle a bit closer on Monday. After a few back-and-forth calls and text messages, Alvarez decides that it would be better if I come down on Tuesday rather than Monday. Granted, I had taken Monday off work for the transaction. So now I had to also take Tuesday off. Coincidently, he wanted me to come down on Tuesday because HE was in San Antonio purchasing a KIA. I had a few issues like a 4-inch dent on the rear passenger side door, a bullet size hole on the front bumper, no spare tire and the oil dipstick was missing the top ring used to pull it in and out of the engine.I make contact with Alvarez and he immediately starts to school me on the "value" of such a vehicle. Now, my wife and I have matching Mercedes C300's in our driveway but I will take the word of my CarFax report not Alvarez.The vehicle's asking price was 19,864. But they were offering it to me at 17,500. My CarFax report had the retail value listed at $17,090. Now after I take a test drive and I tell them that I'm willing to try and work a deal.Here came the bait and switch.He originally told me 20% down which was approximately $3,400 and I had said I would be willing to put down $2000 but now he says...I spoke to the owner, he wants $6000 down. My response was...no way.I told Alvares I would do 2 but I had $3500 cash on me but wasn't about to tell him that. I said If you CAN'T make it work with $3000 down then I'm out. Again, he wanted to tell me about what I was buying. Again, I said if you can't make it work with 3, I am leaving.So, he let me drive away. The next day, I get a call and a text message stating "I HAVE GREAT NEWS". My response to him was as follows. I have a brother that sells cars, and I am retired law enforcement after 30 years of service.I know the dance of the car salesman and MY bullsh!+ meter is pretty good.YOU let me drive away so you wasted not one but two of my days.You can inflate the price of the car but that doesn't make it worth what you are actually trying to get for it.CarFax report had all of the pertinent information I needed to know. NOT doing business with a shady operation.BUYER BEWARE when doing business with Zapata Auto Sales in Laredo, TX. SHADY OPERATION

I gave 3000 down on a vehicle to end up paying upward of 13000 for a pos these salesmen are…read moreassholes the supposedly guy in charge Jorge told my wife they did a diagnostic check and battery and alternator everything came out good I took it to auto zone the next day alternator failed battery at 46% and these people have the balls to tell me they have to add the fixing to my bill I've had problems with the vehicle since day 2 but I guess these people don't care about customer satisfaction.i even asked if I could get something else for the similar price and they said all they can do is try and fix it.i should have stayed with recio auto sales Zapata nvv