Walked in today to cancel my membership. Place has gone downhill. The sauna has been broken since October. Stood at the front desk for a while, no employees in site. Left a note on the desk for someone to please call me to cancel my membership over the phone as I made an attempt to do it in person but was unable to. I haven't heard from anyone. Called this morning, let the phone ring for 5 min. No answer. This place is ridiculous. read more

When I first joined this club in March of 2023, I was excited about it. Sadly, it is no longer the case! * Although someone obviously has the time to draw elaborate and catchy pictures on whiteboards about remembering to scan your membership card when entering the gym, there often isn't a person at the front desk to greet you. Nor is there a manager or even an acting manager on duty . . . EVER! Everything is handled by "corporate," which translates to, "We don't care about the wellness of our members. We care about numbers and money. Work out at your own discretion . . . and, make sure to have a healthy day!" Customer service is NOT factored into the ESporta Springfield gym. * I could understand if the employees were busy cleaning the restrooms or wiping down equipment, but that's not evident either. The restrooms have a pungent weed and urine stench. So... where are the employees? Hmmm. * I find it oddly interesting that employees (mostly male employees) are in the women's locker rooms during the 5:00--6:00 time. Wouldn't it be better to get the cleaning done at lower volume times when women aren't changing their clothes . . . mid-afternoon maybe? When I speak of employees, please know that I am in NO WAY referring to instructors. The instructors, especially Jill H. (Yoga), Jill C. (Body Works Plus Abs), and Vidya E. (Aqua Fit) are outstanding! Regina, who taught the aqua classes for years, was incredible as well! Although I was not a member at the time, several members sing Regina's praises frequently. Such a loss that she moved on. * The women's sauna has been out of service for at least three months! Word around the gym is that a part has been ordered. Some guests were given a date of January 24th for the sauna to be usable. Others have heard that ESporta has no intention of getting the sauna back into working order. Maybe that promised date of January 24th is correct, but the year wasn't specified as 2025??? * The temperature of the pool is too cold! Complaints have fallen on deaf ears. Employees give members the tired excuse over and over, "We aren't authorized to check the temperature of the pool." If they can't perform a task as simple as that, how can members trust that the chemicals are properly balanced? Just this evening, three members and the instructor walked into the membership area in our bathing suits to ask for assistance. Instead of coming to test the water, the employee claimed that he would "shut the pool down!" Please explain how someone who isn't authorized to check the pool's temperature, has the authority to shut the pool down??? * Come on, ESporta Springfield! You could have a top notch facility without a doubt. In fact, it WAS a top notch facility until the last year. Why not make it YOUR New Year's resolution (for 2025) to get your gym back in shape? read more

I joined esporta mainly because of the sauna. The sauna has been out of commission since Oct 2024 and it's mid Feb 2025 and the women's sauna still is not working. Management keeps saying it'll be fixed in "2 weeks" but it's been 4 months. Disappointing because as a member I'm paying for a service that does not meet their advertised standard. This is a breach of my contract and several members are looking into filing a complaint with the Illinois attorney general for false and misleading advertising. Nice gym but terrible management that does not care about their members. Join Fitclub instead!!!! read more

I love ESPORTA up to date amazing place Great place to get a lift in pool and basketball gym included in an amazing place read more

While I have enjoyed my time with this gym, it seems that they operate under a bit of a shady business practice. When I signed up for the trainers, I was told that I could quit at the end of the month if necessary. I know this, because I stressed to the trainer who signed me up that I would be getting busy in the Spring, and didn't want to pay for a service I wouldn't have time to use. He offered me discounts to sign for a longer period of time, but I stressed that I only wanted to go month to month, because I would be canceling. I have tried to cancel twice, and been billed $200 for the month after both attempts. When I talked to the office, they told me I had signed a 6 month contract, and I had to pay through June. We are currently in disputes to correct this, but I may be finding another gym. Don't let them rush you through signing anything! Take time to read it (it would take an hour to read what they ask you to sign in 3 minutes) or walk away! read more

This happened Wednesday, February 21, 2024 at 12:45 PM. I signed up for a free pass/tour online. I walk in and the man with the receeding hairline and Australian accent asks if he can help me. I inform him that I am here for my guest pass tour at which point he turns to look at another fellow employee, rolls his eyes, then looks back at me and ask if I have the QR code. I informed him that I do. The other worker, in a pissy tone says I'll talk to you later and leaves. The balding Australian jerk, then asks me if I have my drivers license. I say that I do but I am not comfortable with having a perspective gym having my drivers license information for a guest pass tour. He says that's how we have to activate the free pass. Needless to say I won't be joining this gym nor did I get the free pass tour. Zero upon zero stars. Staff was unnecessarily rude to a prospective member. It is a stereotypical corporate set up a la Golds, Bailyes etc and anyone wanting different or to be treated with respect, go elsewhere. read more

Walk in to the front desk where there's absolutely no customer service. People talking amongst themselves. Gave them a free pass and was told, "idc bro, just go" only to be transferred to a manager who told me I could not use it. Was then told I could pay five dollars to which I agreed only to be told I would be charged sixty dollars in two weeks, I respectfully declined and walked out. Will not be referring anyone to here. read more

Gym is clean and staff is incredibl!!! they do a great job of making the guest and members feel welcome. lockerooms are clean and are always taken care of. read more

I just joined this week, and since the moment I stepped foot in this place, the staff has been extremely helpful. In particular, Adam Marvel has been a friendly face who goes the extra mile to give tips and life hacks. Just today he recommended some nutrition tools, as I've been looking to properly structure my diet. If you're looking for the best gym in town with multiple pricing points, and an attentive staff, then go to ESPORTA and ask for Adam! read more

Excellent customer service, very helpful staff. They made everything easier for me. Thank you Esporta!

Great gym, it's very clean with a nice staff. The equipment is in good condition and it has everything u need

Great facility, great location, terrible staff. When you are first signing up it feels like you are in a creepy car dealership, not a good vibe. Also, they close at 11 and have had the lights turned off on me by 10:45. One night a worker locked the doors on me at 10:37, as i stood there she walked up and asked me if I was "seriously going to work out for 20 mins" Regardless, nice facility, worth it overall, one of the best in town for now. read more

Excellent management! GM, Chris Kolb is very personable and professional. I highly recommend you see him if you're interested in a membership. read more

i have no words i have been actively lifting at this location for over a year and the management is horrible first and second the policy for stolen goods. i was accused of stealing a article of clothing because i was wearing the same one that mind you i have owned over a year and there is obviously wear on the item of clothing. i showed the tag to the accuser and she grabbed it out of my hands and wouldnt give it back. instead if helping the worker who is good friends with the person in question told me i am out of luck because they aren't responsible for missed placed and stolen goods and because its not over a certain amount of money i legally cant do anything read more

Love the variety of exercise machines. I still need to try out one of their classes, don't feel I am in shape enough to do one. Their basketball court is nice, though I wish they could have made it regulation. The 3 point line is not consistent. The sideline 3point line is shorter to fit the room. read more

I wish I would have read Terisa's review before going here. And after checking with my credit card and bank it seems that this is a major problem with many people. Signed up for 1 block of training sessions. ONE block. Made it clear that we would reevaluate after those had run its course. I was shocked to find our credit card was then charged every month with an unauthorized amount for more sessions. It was on a card I do not often use so I didn't see it until there had been 6 more charges. When I went in to inquire, I was told I had to call a 1-800 number and I probably wouldn't get my money back. I called the 1-800 number and was told I would hear something in 3 days. It has been over a week. We have heard nothing! Like Terisa L, we enjoyed working out there however have a hard time with a business that has zero customer service with no regard for the customer. Shady is right. Dirty and underhanded would be another. Not the way I would do business or did do business. Beware is what I would offer. read more

Tonight was my first time through the doors and I was very impressed with the customer service I was provided by the guy at the desk (whose name I don't remember). He helped me set up an account, assisted me with the mobile app, and was patient as I figured out how to maneuver through the app. Courtney then volunteered cheerfully to give me a tour and showed me all of the fabulous amenities this gym offers! SO glad you found Springfield, LA Fitness! A top-notch fitness center! read more

Nice facility, great location, the staff was very nice. They have enough treadmills, locker room was cleaned, but No structure on allowing people to play pick up basketball games. The players that were currently on the basketball court seemed to think they owned it. I felt unwelcomed at this gym so I canceled the family membership. read more

I like this place. Not enough channels on TV's is the only thing I can think of as a negative. Location is important to me so think of that. read more

Excellent facility!!! I was visiting from out of town and they graciously gave me a pass, wonderful childcare facility, and awesome place inside for organic juices!!! Highly recommended! read more

I have been going to LA Fitness for about 1 year now. I've never seen a gym with so much equipment and so many toys for every type of individual whether you be a bodybuilder, power lifter, physique athlete or your everyday gym goer. Everyone here is serious about what they're doing. Highly recommend anyone who is serious about working out to give this place a try. This gym has it all!!! My daughter had a small issue at the daycare but once I brought it to the attention of Amy (operation Manager) it was immediately solved. She's very friendly & professional AAA+++ read more

I really like this gym. I think because mine is so horrible. I live in an ugly place in southern CA. The La fitness here is nasty, dirty over crowded equipment in disrepair. Springfield's LA Fitness is clean not crowed I didn't see or experience any broken equipment. Very nice read more

Love this gym, no complaints. Great atmosphere and very clean. Locker rooms are nice, everything you need in a gym and more

I just joined this facility. I wanted to stay at a cheaper club but had heard LA Fitness was a good choice. Im glad I made the switch. Very clean, a lot more machines and classes but the best is Kenny Richards (Personal Training Director). He is very personable and professional. He assured me I will be able to get fit again and Im feeling so hopeful. Thank you so much Kenny AND LA Fitness!! read more

Derrick has been my personal trainer and he is doing an awesome job! He keeps me motivated! You can tell he has a vast knowledge of exercises and the machines. Today my back was bothering me so he varied the routine so I could still work out without putting any pressure on my back. By the end of the workout my back actually felt better because it was stretched out. He is awesome! He is always changing up the exercises so I am never bored with the routine. Thanks Derrick! I'm really glad I chose LA Fitness. Ken & Derrick are awesome! They are very knowledgeable. Even though it's hard work, I look forward to heading to the gym. If you are looking for a personal trainer check them out. There are many pieces of equipment, so even when they are busy I can find machines to use. Plus, most cardio equipment have their own TV which makes the time go by much quicker. Most classes like yoga & spin are included with membership. They also have an awesome Fresh Fuel smoothie bar! read more

I have been working out at LA Fitness since February and have only good things to say about my experience! I am extremely satisfied with my trainer -- Josiah -- who I've been working with for a couple of months now. He is very knowledgeable about all aspects of training and seems genuinely concerned about my progress. I've felt very comfortable and never judged, always encouraged! I look forward to working out - which is something I've never been able to say before!! read more

Daily gym user who loves this place. Awesome equipment, new machines and no wait times to get on a piece of equipment (even during peak hours). Real friendly & chill vibe at this gym with a great staff. Extremely affordable (more than half the cost of the other big gym in town) and you're not tied down to an impossible-to-break contract, as it's month to month. Big enough space where you can do your own thing, but also group classes if that's your bag. It's great to have a place to work out where you actually feel welcome. read more

*Disclaimer* I joined a different gym, so I don't speak from an abundance of experience with this place, but I would not recommend it. I came in on a pass to try it out. One of my friends joined, and apparently gave them my number, so I decided to check it out. The place is new, so that's a plus. The pictures shown do not look anything like the actual facility, though, so I assume they are corporate stock art. However, when compared to other gyms in town, this really isn't anything special. The basketball court feels very cramped and the pool is also pretty small. The equipment was nice and new, but the guy selling memberships really turned me off. It felt like I was at a used car dealership with all the "I can ask my manager" lines, about taking a $300+ joining fee down to $99, and trying to sign me up at a higher rate than advertised online. Just FYI -- if they tell you they have a special one day deal, do not believe them! As soon as I walked out the door (seriously, within 5 minutes) the salesman called my cell offering me a "better deal" because they had "one spot left." Not sure what their MO is, but I would strongly recommend checking out the other options in town before signing up. I'm glad I did. read more