This was a pleasant surprise for me while arriving in Florence!! Our driver dropped us off at our…read morehotel and he casually mentioned that this perfume shop was the same one filmed in the movie "Hannibal" . Say less... ...made my way over to the shop and walked around four or five times before approaching the nice ladies behind the fragrance bar. Told her what scents I liked and she picked out three for me. The one I bought she put in my arm and told me to walk around and sniff it for a bit and then come back. I did just that and bought the big bottle. It was worth every euro that I paid for it! Good thing is that they do have an online store and will ship to the US!! I plan to buy another bottle just so I have a back up!

This store if you can even call it that was like stepping into an old movie .. it was magical . I…read moreknow about their products from the store in New York and when we were visiting Florence of course we had to visit. We waited in line for a few minutes outside before we could enter and I actually appreciate how the staff does this because it really ensures you have a perfect shopping experience.. I don't know the history of the building but once you step inside there are a couple of small ballroom size rooms with tables displaying different perfumes and products.. they have a separate cashier room towards the back where we tell them everything you'd like and they collect it for you there . I didn't buy too many things but the saleswoman was still very friendly and courteous. I will treasure every item I bought and would love to go back !

Worst experience ever! We stopped in the store (in Florence train station) to get some Chapsticks…read morefor my two daughters. In the line there are lots of items and testers. My daughter tried a lipgloss on her hand thinking it was a tester and they harrassed us because they said it was not a tester. It was an opened box on the display so she honestly thought it was! We tried to explain that she thought it was a tester and they made a big scene and embarrassed us until we purchased it.....for $20. Also the workers laughed at us and mocked us in Italian from behind the counter as we tried talking to a manager (after we were forced to buy something that had already been opened by someone else!!!) It was terrible experience and very upsetting to my girls to be taken advantage of as tourists and we will never again shop at Sephora!!!

Way smaller than the Sephora's found in North America. It is probably a quarter of the Sephora in…read morePacific Centre. This location carries the Sephora brand, as well as other brands, but all with a smaller selection. The ingredients and instructions are in Italian of course...so either buy something you are familiar with, or know Italian. ;) But it's okay if you are in dire need of mascara, a spicy perfume, perhaps a new shade of red lipstick to seduce a Italian man...like I was. ;o

SO MANY COLORS!!! I…read morefreaked out when I walked in here...such a great selection of products at such great prices. The nail polishes are awesome and they have some really great eye makeup. The only annoying thing is how busy it always is and the space is pretty cramped just due to the sheer number of things jammed into the square footage. They somehow manage to keep everything clean and organized though, so good for them. Can't wait to pop in again for some fun new stuff!

1 star -- Absolutely terrible experience. DO NOT GO THERE…read more Our experience at Mustermann was absolutely awful from the moment we walked through the door. The elderly female employee and a man with light-colored eyes were incredibly arrogant, rude, hostile, and disrespectful. We were treated as if we were bothering them simply by being there. My daughter merely touched a piece of paper with information about the perfumes and the elderly employee shouted at her. There was absolutely no reason for such an aggressive reaction toward a child. Things became even worse when we were about to pay for a perfume. The elderly employee held the card machine through the glass so my husband could tap his card. The contactless payment did not work, so he picked up the machine to insert his card and enter his PIN privately -- something completely normal and routine for customers in France and throughout Europe. The woman suddenly became extremely aggressive and started shouting at him, demanding that he immediately return the machine and using very harsh, disrespectful language. The man with the light-colored eyes was also part of this hostile and unpleasant atmosphere. There was absolutely no justification for screaming at a customer who was literally trying to PAY for a purchase. At that moment, I refused to buy the perfume. Why would anyone spend money in a place where customers are treated with such arrogance and aggression? We spend our summer holidays in Florence every year. We collect perfumes and have a genuine passion for fine perfumery. We have visited many wonderful, historic perfume houses in Florence and have always appreciated the products, the atmosphere, and the professionalism of the people working there. Mustermann was the complete opposite. I strongly recommend reading the Google reviews before going there. You will see that our experience is far from unique. There are numerous comments describing rude, arrogant, unpleasant, and hostile treatment. It is shocking that a business working with tourists and customers can maintain this kind of attitude. It genuinely felt as though customers were being treated like pieces of trash, rather than welcomed into a historic perfumery. Children are clearly not welcome. Tourists are clearly not welcome. And basic courtesy and respect seem to be optional. The atmosphere was terrible, the energy of the place was extremely unpleasant, and the behavior of these employees was completely unacceptable. Florence has so many beautiful and historic perfumeries where you can have a wonderful experience and be treated with kindness and respect. DO NOT GO TO MUSTERMANN. Read the reviews (GOOGLE) first and save yourself the unpleasant experience. We certainly will never return.

Fabulous shop, the handmade creams and lotions are blended by the pharmacist there, she is amazing…read moreand so is her shop. I have never purchased better quality products, her Calendula cream is sublime and works wonders on my skin. Her shop is full of wonders and excellent gifts too. In a perfect location, this is my go-to spot that I drop in first whenever I am in Florence to stock up on all my favorite creams, custom made treatments, bath gels and essential body oils. My good friends from Germany and the Philippines also do the same every time they are in Florence, this pharmacy is a treasure and should not be missed.

Poor customer service and store policy. Went here to look around and maybe get a product engraved…read more They make you wait in a line outside the store before you can even browse the products. Once you get in, if you want a product engraved, you now have to wait in another really long line. Mind you, there were about 6 or 7 employees just standing around. Such poor execution. Personally, the product quality is not great.

Really inexpensive makeup store. I would compare the prices to drugstore prices. It was really hard…read moreto get around because it was so cramped but I managed to snag a few things. Testing products was kind of annoying too because they didn't have tissues or alcohol readily available to remove the products from the back of your hand. Not sure if you can actually try a lipstick on, not that I would anyway, NAS-TAY.

thank you Enesa for such amazing customer service! I was in the Firenze store a week ago while…read morevisiting for my birthday and Enesa went above and beyond to help me with products and make my birthday celebration special. Grazie mille!!

Visiting Italy and thinking to buy my daughter some gifts from Lush, her favorite bath bomb store…read more The store staff was very helpful and I picked 3 items and waited to pay. The two cashiers served their customers but ignored me even I was the only person waiting in front of the cash counter. They looked at me and both pretended to talk to another staff who appeared to be the supervisor. I don't understand Italian and was standing about 4-5 feet away from the cash counter and therefore didn't hear what they were talking about. But they stared at me then turned their heads away. Their facial expression looked disgusted. I felt humiliated because apparently they discriminated me for being a Chinese! I put the basket down and walked out the store. Just want to alert people of this unprofessional attitude from 3 Lush staff in the Duomo area. The star was to give to the helpful staff who gave her suggestions to me.

Amazing, came out with couple of bottles. Our host even learned some things from us by mixing…read morefragrances to create your own smell hence why I bought two bottles

Wide range of fragrances from many major houses, from Creed to Chanel to, well, a great many…read moreothers. Expensive? Yes, but the quality and wide selection are both solid.