We were involved in an accident in May 2025 with our 2023 VW ID.4 EV. The other driver was at fault…read moreand received a citation. As State Farm customers for more than 30 years--with auto, home, and umbrella policies--this was our first major claim. The service we received was extremely disappointing. Rather than acting like a "Good Neighbor," State Farm appeared focused on paying as little as possible. 1. Lack of VW authorized repair shops in the State Farm network State Farm has no VW-authorized body shops within 70 miles of our home. To preserve our vehicle's warranty, repairs had to be performed by a VW-authorized facility, meaning we were forced "out of network." From the beginning, State Farm adjusters worked to minimize payment at every step. In the end, they reimbursed only $7,309 of a $ 13,582 repair bill. 2. Refusal to pay for OEM parts Our VW-authorized shop uses only OEM parts. State Farm refused to cover OEM parts, even when non-OEM alternatives were not viable. This contradicts State Farm's own promise to ensure customer satisfaction regarding the use of OEM, recycled, or non-OEM parts. In our case, they did not uphold that commitment. 3. Dispute over labor rates based on undisclosed data State Farm refused to honor the repair shop's publicly posted labor rates for electrical and body work, claiming they were higher than other shops according to their data base. When asked, State Farm declined to share the comparison data used to make this determination. Only one other VW-authorized repair shop exists within a 70-mile radius, and it charges similar rates. Relying on undisclosed information to deny reasonable charges is unacceptable. 4. Failure to recognize required repair work Because State Farm could not provide a timely inspection, the shop had to remove certain parts to prepare an accurate estimate. They documented every step with videos, photos, and written notes. Despite this detailed evidence, State Farm adjusters claimed unnecessary work had been performed--an assertion clearly contradicted by the documentation. 5. Poor functionality and responsiveness of the State Farm claims portal Both we and the repair facility struggled with the State Farm claims portal. It was difficult to navigate, unresponsive to email messages, and hindered efficient communication throughout the process. 6. Lack of support from the local agent's office The staff at our local agent's office (Mike Potter in Boca Raton) were polite and friendly, but provided no meaningful advocacy. Their response was essentially, "There's nothing we can do." The primary value of a local office is direct support, yet they played no constructive role in resolving our concerns. Hence, they receive the same rating we give State Farm as a whole. 7. Refusal to consider third party estimates To help resolve the dispute, I proposed obtaining a third-party estimate. Both the local office and central claims representatives stated that while I could do so at my own expense, State Farm would not consider third-party estimates. This made any attempt at independent resolution pointless.

Cole was able to provide me with full coverage for my Commercial Auto Insurance and saved me money!…read moreHe was friendly and made the whole experience pleasant. I recommend this location to all of my family and friends!

When I first met Jordan he seemed very new to the industry when he seemed hungry which is better…read morethan most of the agents I've encountered with State Farm who have been in the business for too long and are burned out. The previous agent in Coconut Creek (I think the name was ( Espi or Espy) made such a big mistake on one of my vehicles. I had an older A8 which I sold so I asked to cancel it and instead of canceling the A8 they cancel my R8! I do not find out until 4 months later when I had to renew my R8. Anyway Jordan has been pretty good but my only issue is have sent a few email messages and I never get an email message back from Jordan. I always have to end up calling the office

I recently contacted Jordan for assistance with a home insurance quote in Coral Springs. He has…read morebeen incredibly knowledgeable, helpful, and responsive throughout the entire process which has been greatly appreciated as a first time home-buyer! My State Farm insurance quote was right within my budget and even lower than what I was expecting compared to the much higher prices of USAA and much better than the insurance companies that won't even write home insurance policies in Florida. After helping with my home insurance quote, Jordan helped me snag an approx. 1k discount on my annual insurance premium by transferring my auto insurance from Geico to State Farm. He even took the time to contact Geico to organize the transfer for me - all I had to do was review the details and sign-off!  This also resulted in a discounted auto insurance premium per month, so I greatly appreciate him taking the time to explain the perks of bundling and handling the transfer process. Lastly, I love that you can text him with questions and not have to worry about email or phone call turnaround time (although he's been quick with those timings as well!) He has been available around the clock for my various questions over text, which has made this process extra smooth and carefree. Thank you, Jordan!

I called from NJ for renters insurance and was taking care of in no time! Everyone in this office…read morewas helpful and Alex Parker delivered as he promised! They got an extremely happy customer and I will be using them if/when I move in the future.

Our homeowners insurance was cancelled and after leaving 10 messages he got back to me only to say…read morehe could not help us. Someone told me about Cronin . Alex Parker called meand got our insurance reinstated in 48 hours. He is wonderful and I we are now doing our car insurace with him as well

Excellent service. Very Easy to work with. Quick at responding. Available even on weekendsread more

Awesome customer service, quick to respond, professional and a true resource. You have a customer…read morefor life!

The most helpful people you will find. Small office with…read morevery knowledgeable staff. I am so pleased to have found them.

From the owner: Auto, Boat, Homeowners, Motorcycle Insuranceread more

Sharlene helped me get my LLc. She took are of all the paperwork and explained it thoroughly. I…read moream so glad that I have met her, and now consider her a friend indeed

Sharlene is truly amazing! I highly recommend her services…read more Professional, Fast and hands on. Iam thankful for her and will use her again in the future for all my business needs.

Beware of their telephone marketing claiming they sell you health insurance and are a licensed…read moreagent with Covered CA. It is a gap insurance and does not qualify as health insurance. Even the fine print says limited health insurance....I always chose high deductable and interpreted the wording accordingly. Wrong. I most probably will face a penalty now since health insurance is mandatory in CA. The devil is in the detail. Not ethical marketing in my view as they claim multiplane is the provider.....

I was told this was insurance, but I have never been able to speak with an agent, and I have not…read morehad anything covered by this company as it is not health insurance. I was able to contact an agent once, and I was told to submit the out-of-pocket expense receipts for reimbursement, but I have not heard from them since. Avoid doing business with them!

Very Disappointed especially as I am already a client for my Homeowners Insurance as my former…read moreinsurer retired and I guess Kirstein purchased their book of clients. I was inquiring about car insurance as my renewal was about 5 weeks away. I spoke with Jessica as the owner wasn't available. Eventually she asked me to send her a copy of mine and my wife's drivers license which I did the next morning.......Four weeks later nothing. No return calls to my calls to her, no information at all and not a return call from the owner either......maybe they have just gotten to big!!! Jay Meitchik

I have a home that is not easy to insure- historic home, STR rental in the back, pool. Kirstein…read moreInsurance was able to save me $10,000 from my previous policy. i highly recommend. Always responsive.