When I first met Jordan he seemed very new to the industry when he seemed hungry which is better…read morethan most of the agents I've encountered with State Farm who have been in the business for too long and are burned out. The previous agent in Coconut Creek (I think the name was ( Espi or Espy) made such a big mistake on one of my vehicles. I had an older A8 which I sold so I asked to cancel it and instead of canceling the A8 they cancel my R8! I do not find out until 4 months later when I had to renew my R8. Anyway Jordan has been pretty good but my only issue is have sent a few email messages and I never get an email message back from Jordan. I always have to end up calling the office

I recently contacted Jordan for assistance with a home insurance quote in Coral Springs. He has…read morebeen incredibly knowledgeable, helpful, and responsive throughout the entire process which has been greatly appreciated as a first time home-buyer! My State Farm insurance quote was right within my budget and even lower than what I was expecting compared to the much higher prices of USAA and much better than the insurance companies that won't even write home insurance policies in Florida. After helping with my home insurance quote, Jordan helped me snag an approx. 1k discount on my annual insurance premium by transferring my auto insurance from Geico to State Farm. He even took the time to contact Geico to organize the transfer for me - all I had to do was review the details and sign-off!  This also resulted in a discounted auto insurance premium per month, so I greatly appreciate him taking the time to explain the perks of bundling and handling the transfer process. Lastly, I love that you can text him with questions and not have to worry about email or phone call turnaround time (although he's been quick with those timings as well!) He has been available around the clock for my various questions over text, which has made this process extra smooth and carefree. Thank you, Jordan!

I requested a quote and did not get a call back from Toni Epsey! Also she knew me and my daughter…read moreChloe that went to Soneman Douglas our children played in the band. I was just trying to give her business...

From the owner: My vision is to be an insurance professional whose actions are driven by keeping the customers'…read moreinterest as my primary goal. My staff treats State Farm customers in a caring, friendly, and professional manner. My office provides a warm, efficient, and seamless services to customers. I expect my business to be comprised of profitable, multiple-line customers who see my office as their first choice for their insurance and financial services needs. License #: FL-R006025

We were involved in an accident in May 2025 with our 2023 VW ID.4 EV. The other driver was at fault…read moreand received a citation. As State Farm customers for more than 30 years--with auto, home, and umbrella policies--this was our first major claim. The service we received was extremely disappointing. Rather than acting like a "Good Neighbor," State Farm appeared focused on paying as little as possible. 1. Lack of VW authorized repair shops in the State Farm network State Farm has no VW-authorized body shops within 70 miles of our home. To preserve our vehicle's warranty, repairs had to be performed by a VW-authorized facility, meaning we were forced "out of network." From the beginning, State Farm adjusters worked to minimize payment at every step. In the end, they reimbursed only $7,309 of a $ 13,582 repair bill. 2. Refusal to pay for OEM parts Our VW-authorized shop uses only OEM parts. State Farm refused to cover OEM parts, even when non-OEM alternatives were not viable. This contradicts State Farm's own promise to ensure customer satisfaction regarding the use of OEM, recycled, or non-OEM parts. In our case, they did not uphold that commitment. 3. Dispute over labor rates based on undisclosed data State Farm refused to honor the repair shop's publicly posted labor rates for electrical and body work, claiming they were higher than other shops according to their data base. When asked, State Farm declined to share the comparison data used to make this determination. Only one other VW-authorized repair shop exists within a 70-mile radius, and it charges similar rates. Relying on undisclosed information to deny reasonable charges is unacceptable. 4. Failure to recognize required repair work Because State Farm could not provide a timely inspection, the shop had to remove certain parts to prepare an accurate estimate. They documented every step with videos, photos, and written notes. Despite this detailed evidence, State Farm adjusters claimed unnecessary work had been performed--an assertion clearly contradicted by the documentation. 5. Poor functionality and responsiveness of the State Farm claims portal Both we and the repair facility struggled with the State Farm claims portal. It was difficult to navigate, unresponsive to email messages, and hindered efficient communication throughout the process. 6. Lack of support from the local agent's office The staff at our local agent's office (Mike Potter in Boca Raton) were polite and friendly, but provided no meaningful advocacy. Their response was essentially, "There's nothing we can do." The primary value of a local office is direct support, yet they played no constructive role in resolving our concerns. Hence, they receive the same rating we give State Farm as a whole. 7. Refusal to consider third party estimates To help resolve the dispute, I proposed obtaining a third-party estimate. Both the local office and central claims representatives stated that while I could do so at my own expense, State Farm would not consider third-party estimates. This made any attempt at independent resolution pointless.

Cole was able to provide me with full coverage for my Commercial Auto Insurance and saved me money!…read moreHe was friendly and made the whole experience pleasant. I recommend this location to all of my family and friends!

Excellent service. Very Easy to work with. Quick at responding. Available even on weekendsread more

Awesome customer service, quick to respond, professional and a true resource. You have a customer…read morefor life!

This specific Estrella by far surpasses any company that has ever helped me obtain insurance…read morebefore. They helped me years ago when another Estrella was holding me hostage. They got me the best rates for the coverage was I was looking for on my vehicle and most of all you are taken care of by the man running the whole operation. Samuel May is brilliant in his craft and makes you feel more human and less like another policy number. If you need insurance built around your needs theses guys got you covered. I would recommend this to every one of my friends and neighbors!

Extremely polite, efficient and professional More than acting as an insurance agent he helps us…read morechoosing the best options explaining everything in a didactic way. Definitely he knows what he's doing.

Account Manager, Kevyn Shroff assisted me with homeowners and car insurance policies. Most…read morebusinesses you have to run down to be provided with service. Not here! I felt like a valued customer. Kevyn answered all of my many questions promptly and provided very competitive rates. I'm happy to have found them and will continue to do business with them and happily refer them.

My wife and I recently just bought our first house and of course didn't where to begin with…read moreeverything. Its tough to find a well rounded person who knows every aspect of the process, not to mention a person who understands or can empathize with what we're going through. My realtor only knew the real estate side of things, and referred me to an insurance lady who only knew the insurance side of things. Long story short my wife and I decided to look for an insurance agent on our own. I called every homeowning friend in my phone to find out who there used, get advice, see if there were any regrets, and generally what to look for from a homeowners insurance policy in Florida. Enter Dustyn. By the time we met with Dustyn, I was looking for answers to some pretty specific questions. He was referred to me by an attorney friend who worked with him as a real estate agent and separately as an insurance agent. Since he has both licenses, he has knowledge in both real estate and insurance. Needless to say, Dustyn exceeded expectations. He was able to secure us an extremely low cost quote for our homeowners insurance (compared to at least 3 other agents who we didn't move forward with). Dustyn accommodated our schedules; we made a payment over the phone, and signed everything through email. I'm definitely pleased with the results and will surely return for future needs. Mr. Shroff, Thanks for taking a bit of stress out of a very stressful time!

The most helpful people you will find. Small office with…read morevery knowledgeable staff. I am so pleased to have found them.

From the owner: Auto, Boat, Homeowners, Motorcycle Insuranceread more

These guys are rip off. They're at the dealerships, ripping off customers even after you cancel a…read morepolicy they're still charging you money. Don't do any business with these people. They're completely scammers. I lost over $600.