Etchison Appliance

1.0 (1 review)

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Paul K.

5 years ago

just now Absolutely horrible business. Had a minor issue with our washer not draining occasionally so we had to recycle it once in about 10 or 15 loads. Called and spoke to the owner since we bought the washer from him. He advised when something like that happens it's usually just a sock has gotten behind the tub and intermittently blocks the drain. We set up a service appt and that's when the trouble began. Service man showed up and started trashing the machine. Never checked for anything behind tub. Said we had ruined the latch by slamming the lid the tipped it over and said oh it's shot and you can't get parts for these old machines(3yrs old). Started taking it apart then said belts shot the transmission is leaking oil and pumps bad. When he got done he said since it's shot I'll just throw these parts inside it. Then handed me a bill for $155 and said if you buy a new one he will probably forget this bill and with out asking called the store and said he wants to buy a new one and handed me the phone. I paid the bill and told him to get out. I called the owner and told him his guy destroyed my machine and wanted my money back. He agreed to just charge me $75 for the service call and refund the rest. When I went in he tried to short me $15 on the refund. I asked him if he was even concerned his employee destroyed our machine. His response was what am I supposed to do with a trusted employee, take him out back and shoot him. A very arrogant rude person who apparently doesn't care about repeat customers. So much for supporting our local small businesses. read more

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More info about Etchison Appliance

128 W North Ave
Flora, IL 62839
Directions
(618) 662-4012
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