Be aware before booking!…read more I made a dental appointment for my husband at this facility, since we wanted someplace local that is covered by his insurance. They seemed fine enough until we received a $400 bill last week for a standard check up. When I checked my husband's insurance, it was due to a charge on there for an xray that is only covered on his insurance once every five years meaning it is not a standard xray. My husband called the office to talk with them about the bill, and the office lady put him on hold to bring up his account. When she got back on the phone, she was immediately rude and said he signed a form stating they do a full xray examination for every new patient, no exceptions. My husband told he that in all the years he has gotten his teeth cleaned twice a year, he has never received a bill or had a dentist office give him xrays that weren't standard. The office lady admitted they were special xrays and were stated in the paperwork they give new patients. The office lady told him he should have read through the paperwork, and it's not their responsibility to tell patients about xrays that may not be covered. We are now stuck with a $400 bill for their little scheme they have going on, and we clearly won't be returning. If you don't want to get an unexpected bill on your first visit or ever, I would find a new dentist. They know exactly what they are doing by the way she spoke to my husband and her demeanor with the billing situation. I would not recommend them to anyone.

Dr. Baker and team are splendid. They have been so helpful over the years in my dental health. Dr…read more Baker quarterbacked the process of getting an implant for my front tooth when working with other dental professionals in the process. He is always really helpful and passionate about dental health. You can tell him and his team really care about their patients. The practice is very clean and orderly during COVID.

If you hate going to the dentist for the same reasons as everyone else try Dr Matthews. He will not…read morecause you any pain that can be avoided. He will take the extra time for you & every other patient he sees. He'll call you at home in the evening to check to make sure you're okay. He doesn't get paid extra for doing that but he does it every time my wife or I have dental work done. He's good at his job & he's a good person too.

Wow!! I can't say enough great things about this location and the people who work here. I was…read morenervous about my almost 3-year old having her first real cleaning and not going to a pediatric dentist. However, the dental hygienist who cleaned her teeth was AMAZING. She took the time to explain each tool to my daughter and let her test it out. Then, the dentist who checked on her teeth was so kind and sweet with her. The ladies at the front desk are also the best- so kind and helpful!! Ultimately we had a great first experience for our daughter and I'd recommend them to anyone!!

After posting my review, I received several calls from Eureka Dental Group. First was from the…read morePatient Account Specialist and she did help explain the new charges but was still unwilling to give me an appointment until I gave them a "reservation fee" of $120. She said my crown was there but I could not get it until I paid her for a reservation. While I did have the money, I was unwilling to pay to make an appointment. I think their policy of paying to make an appointment is ridiculous and unheard of. There are simply way too many dentists in Eureka to have to abide by such a draconian policy. The second call I received was from the Office Manager, and she did seem to care about my frustrations and did agree to a payment plan to address the additional (hidden/uninformed) charges. She also lowered the reservation fee from $120 to $100. She explained the reservation fee would be applied towards my procedure; that they employ this concept on longer procedures to help ensure patients show up for their appointments. Although I emphatically disagree with the reservation fee concept, I did pay it (crown hostage fee) so I could make an appointment. Personally, I think Eureka Dental Group should adopt a no-show policy in line with other doctors that charge a no-show fee rather than charging a reservation fee. A couple of days later I received a call from Dr. Wehrmeister. He indicated it was his day off and he was calling because his Office Manager had informed him of my concerns and he wanted to try an address them. Dr. Wehrmeister seemed to genuinely care about my issues with Eureka Dental Group and I was impressed he took the time to call me on his day off to talk thru my recent experiences. After about a 20-minute conversation I felt comfortable Eureka Dental Group valued me as a patient and cared for my satisfaction, despite their unwillingness to concede the reservation fee policy. I went on about my day and received a second call from Dr. Wehrmeister about 15-minutes following our previous conversation. To my surprise, Dr. Wehrmeister said he talked with his Office Manager and they felt the fair thing to do was to pick-up my out of pocket increase that was not communicated to me until after the fact. This was one of my biggest concerns/complaints and I feel they have adequately addressed this concern. Likewise, I am changing my review from 1-star to 4-stars and will give EDG another opportunity to retain my business. Thank you, Dr. Wehrmeister and Eureka Dental Group Team!!

I was misled by an employee about insurance coverage. They were unwilling to take responsibility…read morefor telling me they were in network when they weren't. Don't trust them; they don't understand insurance coverage and will schedule you for the business. They'll try to cover themselves by saying you signed a contact form stating they're not liable for lack of coverage. This is an extremely poor business.

Went for my appt and their system was down and they still charged me a 49.00 office visit because I…read moresat in their dental chair to hear they can't take an X-ray. Not my kind of a dentist!

Totally recommend this place for the type of care and excellence they offer. I was helped with two…read moredifferent emergencies and received the best care each time. Totally recommend Dr. Woodruff!! Staff and nurses were some of the nicest people I've seen.

It had been many, many years since I went to the dentist. The whole group was very kind and gentle…read morewith me. I now have a plan in place.

always an amazing time! the hygienists are always super pleasant and nice. both copelands are…read morealways a pleasure to talk to and catch up with. i've had my fair share of dentists, but these ones are gentle and consistently make me look forward to my next visit.

Great, caring dentist who knows his stuff! Kind and patient with my major fear of having dental…read morework done due to past issues. First dentist to be able to fully get me numb before major dental work due to having a rare, extra nerve that needed to be addressed.

I had an extremely disappointing and frustrating experience with Ellisville Dental. The only issue…read morewith my teeth was a small gap between my front teeth. Treatment began at the beginning of 2023, and I was charged $4,800 upfront. I paid 50% out of pocket, and the rest was billed to my medical insurance. They set up an auto-pay plan that was supposed to last 12 months at $200 per month. However, they continued charging me for more than 14 months without clear explanation. I requested a full payment and charge breakdown more than 20 times, and they repeatedly refused to provide it. Over the course of nearly 3 years, I was required to attend more than 30 appointments and wear over 50 invisible trays. During this time, I was charged additional fees multiple times for "extra trays" and "lab fees." In total, I ended up spending over $6,000. Despite all of this time, money, and effort, my teeth look essentially the same as they did before treatment. The gap was never fixed, and instead of taking responsibility, they told me I would need to wear a retainer for life. To make matters worse, when I requested a replacement retainer at the end of treatment, they asked me $360. I later confirmed directly with the lab that the actual cost of the retainer is about $10. Ellisville Dental takes no responsibility for failed treatment outcomes and refuses to provide transparency regarding billing or payments. I endured 3 years of discomfort, over 30 appointments, and even a minor surgical procedure, only to end up with no improvement. I have gathered all documentation, including before-and-after photos and payment records, and I am preparing to file a lawsuit. I would strongly caution others to think twice before choosing Ellisville Dental.

Due to repeated service issues and the clinic's failure to respond to multiple attempts at…read moreresolution, I have been compelled to initiate legal action. This dental clinic demonstrated a lack of professionalism and disregard for patient concerns. Further documentation and reviews will be provided to accurately reflect my experience.

I am needing an implant after periodontal treatment. I carry two insurances, yet they keep pushing…read moreme to pay the LARGE bill in advance and then submit to insurance. I guess Ashlyn there is tired of my questions as she had the receptionist tell me, "we aren't doing implants right now." Time for a new dentist.

Great experience on my first visit. Very welcoming, got a cleaning, honest with my charts. Had…read moredentists in the past try to schedule treatments that were unnecessary and expensive. Ballwin Dental seems honest, and quality.

New to the area and chose Dr Hellman for my dentist Just came back from first visit and was very…read moreimpressed with staff and Dr Hellman. Leslie made me feel welcome and comfortable as she did the X-rays. Lucy was exceptional as a hygienist- best cleaning ever. Entire team worked together well - great experience.

10 yrs ago, my daughter fell in a creek...and lost all viable front teeth. It has been 10 years of…read morepain and adjustments and disappointments. TODAY WAS A BANNER DAY! Dr. Hellmann worked on our daughter today and her life will never be the same! We FULLY expected drama and tears today, but my daughter was BEAMING and staring in the mirror, flinging her hair! She even went to the gym tonight! We are all shocked at how truly painless this has been for her and how beautiful she feels today...a day we thought would never come! Hellmann and Madeline (assistant who was SO TRULY KIND and encouraging...SHE SOLD US with sweetness...and confidence in her boss..and so relatable) they made it happen! Sadly, due to bone loss...implants were not possible. Our options were sickening for our beautiful girl. We visited 5 dentists to review lifelong solutions for my daughter (after 10 years of this and that...to get by...and keep her smile normal- ish.) We could NOT embrace the idea of dentures for our daughter getting ready for college! Hellman assured us about a Bridge. My husband and I were skeptical. This is our daughter! This is her lifelong smile! Is this guy a specialist? But...my daughter felt MOST comfortable in his office. She BEGGED to get her work done here! Hellmann was not our cheapest quote...but they worked with us on overall quote and let us make payments. My daughter just loved Hellmann...and his staff WON our business. We dreaded this visit, after 10 years of trauma - and our daughter came out smiling and in NO PAIN! Hours later, NO PAIN! Mostly, after years of being traumatized...she is not complaining, she is BEAMING! She is full of hope and for the first time in 10 years, she isn't taking out her retainer with fake teeth...or accommodating everything around mealtime and dental health...and pain. She is FREE! Mostly, she feels pretty. HUGE! All night we discussed how lucky she is, how lucky we all are to see her so free and so happy with a result, of all that happened today - after 2 hours in the chair. We are grateful. We are overjoyed...mostly because our daughter feels the joy of being the STRONG confident girl...without worry or care. She feels whole tonight (and isn't even in pain! WE CANNOT BELIEVE THAT!) She went out for ice cream tonight with friends. We were expecting a week of ongoing dental horror. I cannot believe Gods plan...and how I followed her lead...letting her determine who she felt the comfortable with. What a reward this day has been. I cannot recommend this office more! We are so grateful for Hellmann and his staff today. We have waited for this day...when the final steps are in play. It isn't...next time we will do this...and after that...we will do this...IT IS OVER! My daughter is happy...her smile ...and all the cares...are over. THE END is in sight. She went to bed loving herself...and all with a little Ibuprofen. She is so happy. That is all that matters to us. But, surely a bonus, that her teeth have NEVER been prettier. It is the best smile...she has ever had...ever! HELLMANN AND STAFF...WE LOVE YOU TONIGHT!

Guillermo Puig Arroyo !!!! KUDOS again !!!! Today I had a follow up appointment to make sure my…read more son's progress on his tooth extractions were healing. I received a personal phone call from the surgeon himself to discuss any issues, concerns and or feedback. This continues to show he is all about empathy , compassion and concern. Great job and thank you for being YOU:)

The staff at the Ellisville/Chesterfield office are very rude. Do not go to this office. They do…read morenot inform you of costs or discuss options. They are very put out with any questions you may have. Doctor was fine but his staff is unacceptable.