Great service, fast turn around! They did a full lint removal to a floor length wool coat, it was…read moreready for the garbage or goodwill and after $45 and a week it looked brand new! ALS have had hems done there, a little expensive but great couple who runs it and good work.

The tailor ( an incredibly rude woman and owners wife) destroyed two new (tags still on) expensive…read morejeans when I took in for hemming. I requested that original bottom of jeans be replaced on jeans when shortened - standard practice - she choose to simply turn jeans under and left the bottom like police/fireman pants. When confronted she refused to take any responsibility and said "just wash a few times and bottom will fade - nothing can be done" - I feel they owe me $350 - jeans 2@$150 and tailoring charge $50. Do not use these people - I know they are convenient but we deserve better service and honest retailers. BTW we have used Ideal cleaners extensively since moving to Essex on a weekly basis and I considered us good customers paying their very high prices.

The staff go out of their way to make sure you are a completely satisfied customer. Prices…read moreextremely reasonable.

Very happy with the way they saved my couch cushion and a timely manner and fair priceread more

Clean and many machines for no waiting. Personable patrons and I want to thank a young man who gave…read moreme enough quarters to do a load of clothes, I was with an autistic young man so it was so helpful. We went home to get money pay him back but unfortunately he was gone. But Thank You!

Clean & spacious. Pricey, but I think all Laundromats are these days. Security cameras inside &…read moreout were a comforting touch.

Absolutely top level! Everything is always perfect. She even gets my items from the back when she…read morenotices me pull up. Support this treasured business!

Unprofessional and Aggressive Employee Date of Visit: Past…read moreSaturday Afternoon My Background: I have been a loyal customer of this laundromat for over 10 years. I live nearby while caring for my mother and rely on this business regularly. As the CEO of a global family enterprise, I understand how customer service should operate--with respect, professionalism, and calm resolution. The Incident: A dryer machine had finished its cycle over an hour prior, with clothing still inside. I asked another customer if it was her load; she said no. Following my long-standing habit--and because every previous employee here had told me it was acceptable--I removed the clothes so I could use the machine. Upon returning later, an employee named Cookie aggressively approached me. She initiated the interaction with an extremely hostile and nasty attitude, accusing me of lacking "common courtesy." I calmly explained that my action was not intentional but simply habit, based on past permissions from staff. Escalation and Unprofessional Conduct: Cookie's Aggression:** Instead of de‑escalating, Cookie became more confrontational, insisting on arguing for roughly 20 minutes just to "get the last word." Disrespect to a Customer:** When I noticed another person waiting at the counter and politely pointed it out, Cookie told me to "shut up and mind my business," adding that I shouldn't tell her how to do her job. She later claimed the individual was her son. Intimidation Tactics:** Cookie had several visitors hanging around the business during her shift. At one point, she pointed directly at me while speaking to them, in a manner that felt intended to threaten or signal that they should possibly harm me. Why This Is Unacceptable: This business does not need an employee like Cookie. Her behavior was not merely rude--it was openly hostile and could have provoked a violent confrontation had I not remained composed due to my professional background and calm disposition. A laundromat should be a safe, neutral environment; Cookie created an atmosphere of intimidation and unprovoked aggression. Bottom Line: No customer should be subjected to verbal abuse, public humiliation, or implied threats from a staff member. Management/ Owner should immediately address this employee's conduct before a more serious incident occurs. In all actuality Cookie needs to be fired!

Wow! I am so grateful for and impressed by the wash and fold services at Laundry Room of Waterford…read more I have never used this type of service before, but I definitely will again in the future. I typically use a local laundromat (including laundry room of Waterford) to wash my clothes, but the heavy snow this season and my shifting job schedule made it really challenging to get everythin done this month. Staff were clear and friendly in helping me schedule the service, and my three weeks worth of laundry was done in a day! With my socks matched! I am incredibly grateful. Winter 2026 rate was $1.50 a pound, plus tax and tip. I'll mostly stick to doing my own and use this as a special-circumstances plan, but the cost was very reasonable considering the work and professionalism of what the team did. Thank you!

No quality, over charged money, they don't give the price when you go and take your clothes , they…read morecharged over money.

Ladies were very helpful, and the clothes were nicely washed and folded. Hours are a little weird,…read morenot always a person there.

New owners don't keep consistent business hours so don't go there expecting them to be open.read more

The young man at the desk was help & polite. It had been a while since I was at the laundromat but…read moremy machine at home died. He recommended a larger machine rather than 3 smaller ones , give me a disposable cup for my quarters from the change dispenser, sometimes it's the little things.

I use Twin City cleaners regularly with very little issues. They do a good job on my husbands…read moreshirts and suits. I'm always happy with my blouses- sweaters etc. The prices are fair. The Lady that works there is lovely- always smiling and upbeat. I recommend them.

The only dry cleaner in the area that gets my husband's dry cleaning order correct every time and…read morethey come back meticulously pressed and ready to wear.