Mutherf*ckers! Complete sh*t. They see factory rejects as new. Porcelain tile with baked in stains…read more& defects. Impossible to repair. You buy online, they give you a time to pickup. You never meet them in person. A delivery guy brings it out to your car. You really don't see it until you're home. When you complain they deny, deny , deny. Scumbags!!

Had a blast here picking tiles for a home renovation project. We were helped by Abe and Kevon who…read moretook our ideas and used their knowledge to bring our project to life in a unique and unexpected way. We couldn't find exactly what we wanted, but with the options available at the store we were able to create a concept we got excited about. I also noticed that everyone (ok, most) working at the store was personable, smart and happy. Worth a visit for home improvement needs. Something worth noting: when leaving your name for pickup, know that the person on the order would need to have their ID or listed number to pick up. You can't just send a random person without notice.

I am a kitchen and bath designer and have been dealing with Mediterranean Tile for as long as they…read morehave been in business. Their designers (particularly Jacqui Natoli) are the best for me to collaborate with and their owners are as honest and decent as it gets. There is no one with whom I would rather do business. Thank you, Jacqui Natoli, and Maria and Frank Matarazzo, for always having my back. Marcy Wells, CKD/Owner/Sticks 'n Stones Inc.

Cannot explain how brutal and awful this place was. The customer service of the owner was damn near…read morethe worst I ever had. We spent $10,000 on tile here and they refused a refund on part of the order when the contract clearly states returns are allowed within 30 days. When we expressed our disappointment, her email back to us stated that "this is all I'm going to say on the matter". Trust us when we tell you to stay the hell away from this business. Awful on all levels. Worst customer service we've ever received as well. I am open to being contacted to discuss what you can expect if you work with this store.

Excellent experience working with Floor Expo. Jimmy and Mike are very knowledgeable, patient, and…read morehelpful. They were fast to answer questions, considerate of my budget, and the install was smooth and easy. Great guys! Huge selection at store, too. I wouldn't go anywhere else!

Shady business practices and the salesperson Oscar lied about floor cleaning saying it was included…read morewhen we went in the first time than wanting to charge $50. When I called back he insisted this was the price and HUNG UP on me.. No way to treat customers. STAY AWAY

I would stay away from this location, or maybe the associate? Not really sure where the issue is,…read morebut it has been very frustrating working with Rachmire and their incompetence has now delayed our work by over 2 weeks. We went in to the Wayne location about 2 months ago to pick our new bathroom tiles, where we were assigned Rachmire - we went in with a vision, so didn't really get any help in terms of picking our tiles/design/material etc; therefore there we didn't get any sort of consultation. After we left, Rachmire contacted my husband multiple times in a span of a couple of weeks nudging him to submit the order while everything was in stock. Once we aligned with the contractor, we decided to finally do so. Rachmire confirmed that everything was in stock at the time of purchase so we went ahead and submitted the order. To our surprise, right after placing the order, we were told the shower tiles were actually NOT in stock, and would be delayed until end of June. The order was placed in April, and the contractor is standing by to start the work. After my husband called to complain about how it makes absolutely no sense that she flat out lied on the availability of the tiles, Rachmire then calls our contractor without our knowledge, demanding to know why he isn't starting to work on the rest of the bathroom. Completely innapropriate and our contractor was caught by surprise, saying he has never had a sales associate call to demand explanation on his work schedule. We kept pressing for her to reach out to other stores to see if anyone else has the tiles in stock, and on Monday we were told one does - the order should be arriving this week. Of course "this week" means Saturday, which was only confirmed after my husband called again to demand an ETA. We are now delayed by another week and unable to move to our new condo any time soon. Between the lies that the tiles were in stock, the inappropriate calling of our contractor to demand and explanation, and the incompetence to ensure another store can fulfill the order, we made the decision to not go back to The Tile Shop and find another store where we can purchase tiles for the rest of our home.

My wife and I are terrible when it comes to tile shopping. We could look around for the better…read morepart of a year and still not make a selection. Thanks to Jamari's assistance we identified the perfect tiles (and grout) in no time at all. She even spent time on her day off to make sure our order was squared away. Very nice store, very nice people and very nice tiles!

Very happy with Bek and his team. We plan to hire Bek for a number of additional projects at our…read morehouse. Recommend 100%

I cannot say enough about Bek and his team! From the first meeting to their last day in our they…read morewere professional, hardworking, respectful of our time and our home. Bek helped me take my dreams and made them come to life! I would recommend Bek over and over.

Adam did a excellent job and communication was great. Would highly recommend for any future,…read morecarpet, tile or wood flooring cleaning jobs.

I got 3 huge and heavy wool rugs cleaned. The two brothers showed up on time and got right to work…read more They were very professional, helpful, and did a through job. They cleaned them in the driveway (as I requested) and it worked out great. I showed them photos and they gave me a price. Non-nonsense pricing. Would definitely recommend!

Izabela was excellent! Super helpful on the phone. Even though they did not carry my tile they…read moreprovided me the name of it so I can source it if I am able to. She called me back super fast!!! Can't recommend more highly.

I did all my shopping online and then went to the warehouse for pick-up. So I can't comment on any…read moreof the showroom issues or installation issues that others had problems with. In my case, I knew the tile I wanted -- in order to match the reno of a second bathroom to the reno of a first bathroom. The store I had bought from for the first reno didn't have the tile in stock, so I shopped around for another source and found Wayne Tile online. I put in an inquiry through the Wayne website and worked with Kyle by email. He was vey responsive, offered a great price, gave me options for delivery or pick-up, and made sure the tile was pulled and ready for pick-up. Pick-up was effortless. I was very happy doing business with Wayne Tile.

Hidden gem! Highly recommend Ideal Tile of Fairfield. My fiance stubbled on in here while I was…read morefinishing up at the adjacent store. While we weren't ready to settle on tile, everyone was so nice and drafted us a quote. We can't wait to come back to make our final selections soon. Reasonable prices. Great customer service.

I had a wonderful experience with Ideal Tile. We recently used them for our kitchen-- we got…read moreporcelain floor tile, radiant floor heating and backsplash through them. Their communication was excellent, and they were always able to accommodate to our schedule, which is so huge in a remodel. Giacomo did our installs, and he is very skilled. Everything was installed perfectly and we truly couldn't be happier.

Remember when your parents would hire, say, a plumber, and he did the job right because he knew…read morethat his reputation and that of his company were at stake? He arrived on time, did what needed to be done with minimal disruption, and left the job site neat and orderly. This is the experience I had with Premier Refinishing. I deliberately waited almost a year to write this review because I wanted to be sure that the refinishing did what I hoped it would do...make my outdated bathroom look more modern. I also wanted to ensure that the paint stuck to the tiles without bubbling or peeling. I'm pleased to say that Sal and his crew exceeded my expectations. Sal provided an accurate quote, his crew arrived on time each day, took great care to maintain a clean work site, and were personable and efficient. When a minor issue arose, Sal showed up ON EASTER DAY to make sure he understood what needed to be corrected and had his team come to me the next business day. As it turns out, the fix was relatively simple. I highly recommend using Premier Finishing based on the professionalism with which they executed the job.

They did a poor job, acknowledged this, said they would come back to redo it, and never did…read more They also said they would provide me with a one-year warranty, but never did. Now the finish is chipping after only a few months and the touch-up paint Sal gave me does not match the color of the finish they applied. Using them was a huge mistake. Very strongly consider what you are getting yourself into before engaging with this company. Their work and customer service are both terrible.

Top quality materials + Professional Installers = An excellent job!…read more Very pleased with the job.

I reached out to FCI for an install and refinish job at our new house. Alan was great during the…read moreentire pre-sales experience; came out to the house to do measurements, gave me all the time I needed to ask questions, was very responsive over iMessage and email, and pricing was competitive. Unfortunately we couldn't make the timing work between his contractors' availability and when we needed the work completed by for our move in day, but the entire experience dealing with Alan was great. I'll be back when we're ready to do runners and floor coverings!