When we returned the car in the morning before our flight, a young male employee told us to go all the way back to the gas station to clean the car from sand in the foot area of the car.
He said it was "just above Europcar´s allowed degree of dirtiness" under which Europcar would clean it for us. it was just the normal amount of sand, naturally, because we had a beach holiday.
If they did it, it would cost 130 EUR!! But cleaning it they do anyway, so ...??
I asked if we could use Europcar ´s cleaning tools I saw a few metres away (vacuum cleaner) but he refused. Instead, we had to go all the way to gas ststion, where we had been just before to fill the tank !! We nearly missed our flight !
This is NOT good service. Europcar, change that !! read more