I rented a car here for a week in May of 2015. I scuffed the rear bumper by backing into a stone wall at about 1 mph. It was not dented at all, but the plastic surface was slightly roughened over several square inches. For this minor cosmetic damage I was charged $632.90 (more than twice the cost of renting the car for the entire week). When I asked why the amount was so high, the answer was "to replace the entire bumper". This is unreasonable as the bumper was completely functional and not more than a few percent of its surface had cosmetic damage. I would have considered $100 reasonable, but not $632.90, and I strongly doubt that the bumper was, in fact, replaced. If Hertz would like to provide me with proof that it was replaced, I will update this review. read more