I wish I could do ---minis 100 stars I wish I could do -100…read morestar. Never again! We got tricked into signing with loads of added costs in Italy! We were told on the phone that our excess would be £186 and they ended up charging over £360! This is on top of the actual hire charge. This was a low cost holiday that ended up costing way too much and more than we could afford ! Ruined our trip!

awful rental company they could not be bothered to tell me you can not drive the car in Florence…read morewithout getting a big fine from the city been using avis 40 years never again

Seamless rental. They opened at 9am and I rode away 15min later The Scooter I rented had a great…read morephone mount on the handlebars which was crucial for running Mapquest !!

Great car rental place in Firenze if you are staying in the city and want to drive to the country…read more Francesca who runs the place was great. Very reasonable and personable. Highly recommended you won't find a friendlier car rental company. Dave Patterson Scottsdale AZ

Riding a Vespa is an iconic, must-do when visiting Italy. It's a great way to experience the city…read moreand travel through the Tuscan countryside. My fiancé and I have never operated a Vespa before and we decided to walk into Florence Station rental at 5pm to book a Vespa for a few hours. Lucky for us, there was one Vespa available and we were able to use it despite the shop closing at 5:30pm! Yuri (I believe this is the owner's name) was very accommodating and generally just great to work with. His English is excellent since he has a wife and child living in Hawaii, he's also visited California (my home state) multiple times. Since it was our first time on a Vespa, he made sure to get us comfortable with using the vehicle by teaching my fiancé and riding with him around the block! His instructions were fantastic. Honestly, the streets of Florence are kind of scary to drive around in, especially during rush hour traffic. Yuri gave us a route and a map that we can follow and basic traffic instructions. Luckily, my fiancé is tall and was able to operate the Vespa smoothly. A tip from me is to book a Vespa early in the day (or online). This shop is popular and vehicles may not be available. The countryside is better to be traveled early in the day when there is still light out. The shop does close at 5:30pm so any rentals late in the day will be charged "sunset pricing" but keys can still be return after the shop closes via a special "key hole" in the gate.

My group of four rented Vespas and were very impressed with how kind, polite and patient Alex was…read more Only one member in our group had motorcycle/scooter experience. Alex allowed us to go around the block as many times as needed until we were comfortable. We never felt rushed or unvalued. He made the experience phenomenal. He also provided perfect directions to Chanti. This was the highlight of our trip.

We got stuck in the Pisa airport after a terrible experience with Ryanair. Julia, Pier and Dino…read moretook care of us and found us a French car that we could take and drop off in Paris. They were so kind to us and we appreciate the help they gave us so much! I would definitely recommend this company to anyone wanting to rent a car in Europe!

There were a few major complications as far as renting a car. Despite these complications the staff…read morehere was extremely accommodating, and did everything in their power to assure we were well taken care of. My family and I were extremely happy with the service provided by Europcar Italia.

During a recent visit to Florence we booked Chianti Drivers to take us to Siena to visit a winery…read moreand see some of the Tuscan countryside. Our driver Massimo was extremely personable and provided great information and history along the way. As a local he was very familiar with Florence, Siena and the Tuscan countryside overall. We stopped for a couple hours in Siena to see the city and then in another small city in Tuscany. We were then taken to the Casa Emma winery. The tour there was very interesting and we sampled four wines pair with some cheese (sprinkled with their amazing balsamic vinegar) and other light fares. We thought this might be the winery that tour drivers take their English passengers to as there were four other groups there during our visit who all spoke English. The wines at the winery itself were great but priced somewhat high so we only got one bottle and that aforementioned balsamic vinegar. The trip back goes through a more historical roadway (versus the autostrada) which offers truly incredible views. On the way back to the hotel we needed a quick restroom break so our driver stopped at a local grocer that has a large wine selection. He helped us pick our three other wines from the region that he enjoyed that were very reasonably priced. This was a nice unexpected stop on the trip and we appreciated his adaptability and wine recommendations! I'd highly suggest both the car service and Massimo for your transportation needs while in Florence. They were reasonably priced and Massimo was a pleasure to ride with!

Book Chianti Drivers if you're looking for a driver to take you around wine country in Tuscany…read more Communication with Sabrina was fantastic - she was responsive, helpful and put together a great itinerary for us. On the day of, our driver Marco showed up on time, and beyond exceeded our expectations. He was informative - telling us all about the areas we drove through and he was just an overall great person. Special shout out to Marco for making our day so memorable. During our day trip - we visited two smalls towns to begin with, then stopped at a local family winery for lunch and a tasting. That was the BEST stop of the day - Sant'Angese Winery. We had a private tour of the winery, and the food for lunch was amazing. Not to mention their wines, olive oil and balsamic. After that, we stopped at another winery, enjoyed tastings in a cave, then headed back to Florence. Highly highly recommend Chianti Drivers!! Grazie mille a Sabrina and Marco!

My suggestion is to go somewhere else…read more We went to Hertz on the recommendation of a local but I think it was because that was a company we would recognize. Long story short they tried to have us rent a vehicle that would not fit 2 people plus luggage let only 6. We ended up going to a local spot that provided us with 2 cars and was hassle free.

We arranged a rental car to return to Milan from Lucca. Reserved it in person for a Sunday but,…read moreupon checking on the website, found they would be closed on Sunday. We returned to the agency office to ask why we had not been told. Their response was that we could rent it a day earlier or could go to Pisa. Neither was an option. Glad we checked or we would have arrived to pickup car on Sunday to find them closed. Not happy.

So, there was a woman inside on two different cell phones and not helping a soul. The other worker…read morewas. They wanted 2 thousand dollars for 8 days. The cheapest one was $1,800.

Elena was truly spectacularly helpful and kind. This car rental service was a pleasure!read more

All was great, until weeks later. They said I can drive a rental car through the area restricted…read moreroads that google maps takes you through to return the car. Weeks later, I get an email saying they had to report my personal information to the authorities there and charged my credit card $35 USD to provide my information to the authorities. So my rental price increased by the $35 plus whatever extra I now have to pay for a violation. Total BS and a really poor way to treat a Gold member that rents from Hertz regularly

We took our number and were called within minutes. The woman was incredibly helpful. She helped us…read morechange our destination for drop off by explaining the different locations and told us the times. We had a great experience with getting our car. I will report back with how the car operates.

Easy peasy rental - - there are 2 Hertz locations in Bologna: one at the airport and this one near…read morethe train station. Being that we were already in town, I figured it would be easiest to just pick up the car at this location - - and I was right. Technically this location is just across the street from the Stazione Centrale. You go to this office to "check-in" and complete the paperwork. Then you walk approx 70m away to collect your car in a parking garage. We had reserved an "intermediate" (I believe) - and ended up with a cute Fiat Bravo. (Think VW Golf 4 door - but a bit extended.) Staff was friendly; super easy to get the car. And I dropped off at the same garage location. Overall easy deal - - still just waiting for my credit card to get the final bill though. (Hopefully that goes through just as easily - cause "technically" no one was there to officially check me in.) I would rent from here again with future travel to Bologna. Also, it's relatively easy to get onto the autostrada. Advice: Ask for a Bologna map. That was SUPER helpful!