1. Autonoleggio Pratesi di Andrea Pratesi & C

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    Florence, FI

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    Autonoleggio Pratesi di Andrea Pratesi & C

    5.0 (1 review)

    Autonoleggio Pratesi di Andrea Pratesi & C Photos

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    4 years ago

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    We Drive You Tuscany

    We Drive You Tuscany

    4.9(21 reviews)
    51.1 km

    Absolutely incredible service -- Thomas went above and beyond!…read more We had the pleasure of having Thomas as our driver in Siena, and we honestly couldn't recommend him enough. It was a Sunday in Italy and we were completely stuck with no transport. Thomas arrived in a lovely, air-conditioned van, helped us with our bags, and immediately went out of his way to make sure we had the best possible experience. As soon as we got in the car, he told us all about Montepulciano -- the best vineyards to visit, what prices to expect, and how to get around. We hadn't booked anything, but Thomas contacted his friends and organised everything for us. He even took us to our hotel, waited patiently while we checked in, and never rushed us. He then arranged a taxi to collect us after our vineyard tour and even negotiated the price for us -- something we never asked him to do! At the vineyard, he personally walked us in and introduced us to his friends. Thomas truly saved our day and turned what could have been a stressful experience into one of the highlights of our Italian trip. He was incredibly kind, patient, generous, and genuinely wanted us to have the best experience possible. If you have the option to book this service, do it! And if you get Thomas as your driver, you're incredibly lucky. Thank you so much, Thomas, for making our experience so special!

    We had a great time on our tour with Roberto from We Drive You Tuscany! We did the 8 hour San…read moreGimignano and Chianti Classico as well as the Pienza, Val d'Orcia, Montalcino wine and Pecorino cheese private tours with Roberto. This was my first trip to Italy, we enjoyed a comfortable ride throughout the countryside in the clean, air conditioned van! Roberto was so knowledgeable and made sure we knew all the best places to visit along with the history of the beautiful Tuscan countryside! He even gave us recommendations for our second leg of the trip to Rome. We will definitely use this service again!!

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    We Drive You Tuscany
    We Drive You Tuscany
    We Drive You Tuscany

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    Prestige Rent

    Prestige Rent

    4.0(4 reviews)
    1.6 kmDuomo

    I rarely leave negative reviews, but I am very disappointed by the lack of customer service after…read moreour trip. On the day of our scheduled tour, my husband became seriously ill and required medical treatment. Instead of joining the tour, I stayed with him and took him for medical care while our friends continued with the tour. In addition, one of our friends' sons became seriously ill with food poisoning, further reducing our group size. As soon as we knew we would not be participating, I notified Prestige Rent that the additional van and driver, along with our lunch and wine tasting reservations for three guests, were no longer needed. We could have simply not notified the company and allowed those services to proceed as originally booked. Instead, we promptly informed them, allowing the additional van, driver, lunch, and wine tasting reservations to be canceled rather than provided unnecessarily. I requested that the company fairly address the unused services. Rather than providing a decision, they told me they would discuss the matter with their manager and specifically asked me to send a reminder if I had not heard back. I followed up exactly as requested. That was several weeks ago, and I have still not received any response. What I find most disappointing is not only the lack of communication, but also the failure to fairly address services that were never used because of a genuine medical emergency. Promising to respond and then ignoring a customer is not the level of service I expected. Unfortunately, based on my experience, I cannot recommend Prestige Rent.

    Thank you for the most amazing wine tour. Nothing better, nothing else close to this amazing…read moreexperience! Thank you Jason

    Photos
    Prestige Rent - Stunning gardens

    Stunning gardens

    Prestige Rent - A castle?

    A castle?

    Prestige Rent - Entry to vineyard no. 1

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    Entry to vineyard no. 1

    Flixbus

    Flixbus

    2.1(8 reviews)
    2.2 kmFortezza Basso

    What can you improve Trieste to Bologna. Bathroom was for men only to pee. NO TOILET PAPER …read more Disgusting. This should be addressed promptly. That is not healthy for women nor for anyone who need to poop . Really FlixBus. Your driver knew as he used the bathroom at least 3 times. Bus # 541.

    I highly recommend against FlixBus. Their busses frequently run (very) late, and they don't make…read moreany effort to notify customers (no email/text/call). Whats worse is the busses often pick up in dark parking lots without any seating or protection from the elements, so you could be waiting in the rain or in the dark in an unsafe neighborhood waiting for hours. On top of that, there is no phone number you can contact for support, and the online chat support is inhuman. Here's one experience I had with them, as an example: On March 7, 2024, we arrived to the bus station 15 minutes early, per instructions. The bus station was actually a dark, empty parking lot with no seats and no protection from the elements, in a relatively unsafe part of town. This was doubly bad as it was a rainy evening in Austin and there was no covering in the parking lot. After waiting and the departure time passing, we contacted FlixBus only to find out that the bus was delayed more than 45 minutes. FlixBus made no attempt to contact us via email, text, or phone. Had we been notified, we would have waited in our hotel. Instead, we were left waiting in rain in a dark parking lot. As we waited, we watched the ETA online continue to grow to 55+ minutes. FlixBus put us in an unsafe and uncomfortable situation, and we expected a full refund. I have contacted the support team, and they made no apologies for the delay or lack of communication. Instead, they stated that their policy is that refunds are only issued for delays over two hours. I would have been more forgiving if we had received any notice. Airlines, trains, and other transportation providers notify their customers about delays, and FlixBus should be obligated to do so as well. We were not about to wait in the rain in an unsafe neighborhood with all of our luggage for nearly an hour hoping the bus would come. At least when airlines or trains are delayed they notify customers and you are waiting inside in a safe environment. FlixBus customer support was entirely unempathetic and unhelpful, and seemed to have no concern for the safety of their passengers. I highly recommend against such an uncaring company.

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    Flixbus
    Flixbus

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    Autonoleggio Pratesi di Andrea Pratesi & C - carrental - Updated September 2026

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