I have used Europecar as a corporate customer many times, but for private bookings you're small fry and they do not care, We made reservations twice in 24 hours, both over the phone, and had the car cancelled one hour before delivery. This was so stressful, we were dealing with a broken down car in the middle of a house move and absolutely no regard made for the human element. why accept the booking if no cars available and why cancel right before the delivery time. Terrible company, I wont use them for corporate use any more out of principle. read more

Living in Oxford where it's difficult to park and near on impossible to negotiate traffic in rush hour, sometimes it's best to just hire a car for those essential journeys. Despite its rather awkward location, Europcar is really good for this. I've found it useful for day and weekend trips. For 2 days it's around £50 for a Ford Ka or similar (it's pretty small though!) or around £65 for a Golf. You can even get a Mercedes E Class for a hefty cost if you're trying to impress someone! They have lots of family-size cars and a good range of automatics, and they also have vans you can hire. There are other things like GPS systems, child seats and roof racks that you can ask for. They're good at working around your schedule: you say when you need it, and if it's outside their opening hours, you just have to pay a supplement. If you're not used to driving in England, or you're going somewhere where something might go wrong, it's also a really good idea to get the insurance supplement of £9 a day which massively reduces the excess if you have an accident. read more

While on holiday in July 2018, I collided with another vehicle. Minutes after the incident, I telephoned Europcar but was told by the agent they were too busy to take the details though the agent promised to call me back within the hour. After waiting for over two hours, I called Europcar back myself. Later on, the official Europcar accident report would say that I had reported the accident late. When I returned the vehicle to Europcar to the branch, the Europcar staff member took photos of the car and estimated the damage to be over £900, which he promptly charged to my MasterCard. Some months later, I received a formal invoice for around £836 reflecting the true cost of the damage. I assumed that Europcar would deduct the payment taken in July and issue me with a refund. They did not. Instead, in October - only a week before I will be departing for a two-week trip to see family overseas - Europcar has charged my credit card a further £836. I called Europcar to ask to be repaid immediately and was given the runaround. I called a second time and was only then informed that a 'caseworker' could have up to 6 business days to respond. When I specifically asked the agent to note that the matter was urgent because I would be travelling overseas within the week, I never got a straight answer from him saying that he would note my request. I'm still in limbo, and am likely to be unreasonably inconvenienced because Europcar has charged my credit card hundreds of pounds above the amount agreed in the contract I had to sign or initial, oh, a thousand times, which must surely be illegal. During the process, which has been amateurish and incompetent on Europcar's part from start to finish, I was asked to provide a new statement of events by different call centres on multiple occasions. It took ages to hear back from anyone. After I had provided my statement with irrefutible evidence of what had taken place, Europcar chose to settle rather than try to claim back some of the money I had paid. Following on from earlier, although I gave Europcar screen shots to prove that I had called them to report the collision only minutes after the accident (the call had lasted 6 minutes), the official log said I had reported the accident late. DON'T RENT FROM EUROPCAR. DON'T LINE THE POCKETS OF A COMPANY THAT DOESN'T HONOUR ITS OWN AGREEMENTS AND DOESN'T DESERVE YOUR BUSINESS OR MINE. read more

I would leave a negative 10 if possible. Beware! This company is known for scamming customers. Unfortunately I fell victim to this on a recent trip abroad. I received a bill for damages that I was absolutely not responsible for after returning the vehicle. After further research I found pages of stories similar to mine. Do not trust this company!!! Do yourself a favor and rent with a different company!!! read more

I reserved a car and got a confirmation email. When I arrived at the station, they had given the car away to another customer and the only other one they could offer was three times more expensive. They refused to give it to me at the price which I had ordered, and this cost me 150pounds extra. Their complain office took ages to reply, and was totally useless in addressing the actual complain, sending me a boilerplate response instead. I strongly advise against using them. read more

The pickup was fine. The staff were fairly friendly and efficient. On our way back after a 24 hour rental (costing 42 pounds) we had to top up the tank, but the only nearby petrol station had closed down. We had to drive back to the office to ask for directions and they gave us a poor photocopy of a map without any explanation. We drove around for 30 mins but failed to find petrol station. We had to drop off the car with a 3rd of a tank empty. They charged us 58 pounds to fill up a 3rd of a tank, taking total rental cost from 40 pounds to over 100. Very upsetting. read more

Europcar are one of a number of car rental services in Oxford. They set themselves apart in that their prices are quite competitive. Unfortunately their depot is located somewhat outside the city centre, so you have a bit of a trek to get your car, but once you have it, your options to travel, to London, for example, become much easier. Bear in mind that parking in Oxford is difficult, as is driving in the city centre, so renting a car is only useful for long distance journeys. read more

Beware with this! The van I rented it was full of scratches but when I returned the van was all ok. After almost two months they tried to take 215 pounds from my account without notice, no email or call. After calling customer service they sent me a email alleging they had to repair two irreparable punctures two days after I returned the van. Nothing happened to the van during my rental and at least I had the check-in receipt with no damage in it. Finally they returned me back my money but this for me is fraud. As can I see after this in others reviews I am not the first one. I have all the paper proving this if you need them. read more

We returned the car, they couldn't have been less helpful. Barked at me for paperwork, talked to each other in a foreign language - it's not hard to tell you're talking about us. (I think Europe car hires a 3rd party to do returns at this location). Refused to give us a ride back to our apartment. All other locations I've been to in the UK and around Europe have done that. Did not offer to call a cab or some wifi so I could call one. It's a shame since all the other Europe Car Outlets on our trips were so nice. read more

Never had an issue with Oxford branch over many years. They have always been very efficient. This car hire period I took my car back after a day as I wasn't happy with the driver's seat for my back and they exchanged the car with no questions asked. I always hire through Europcar. read more