Eurostar is not about customer service. On a purchased ticket it reads, "Exchangeable with fee before departure / non refundable." This is not the case. I was traveling from London to Paris. I called the train station from my hotel 30 minutes prior to departure and was told, "I needed to repurchase a whole new set of tickets, no changes can be made." What does 30 minutes prior mean to you? Frustrated, I decided I would the take this on at the train station. Being I had already spoken to a representative, they should have documented notes... I decided to press forward. At the train station, I was told the same thing, I had to repurchase a whole new set of tickets costing 180 pounds / ticket. Eurostar does not document the conversation. The original cost of the tickets was $78 USD. Thinking I might have missed the fine print, I just paid for 2 tickets and boarded. On the train I went through the ticket information. It does not state a whole new repurchase was required if one missed the train. I contacted Eurostar 2 days ago by emailing them directly from their web site. Two days later, I have yet to hear from any representative so I am taking it public. The only good take away from this is that I made it to my destination. Customer service and phone support offered no solutions what so ever. Eurostar is absolutely unsympathetic to to travelers. They only have one initiative and that was to collect your money and offer no recourse. read more