Truly unreliable. When we got on in London, they combined passengers from two lines due to "technical difficulties". Stuffed in there like sausages, it was very unpleasant. On the way back from Brussels, our train was canceled, again due to "technical difficulties" , forcing us to take a later train, and lose our flights back to US. Now we have to get hotel rooms in London for an overnight stay, so that we can board a flight the next day. If eurostar doesn't have enough people to populate a train, they cancel it and blame it on technical issues. Cowards. They truly suck! read more

Word to the travel-wise: Do NOT book online for Thalys trains (connecting service to Amsterdam) through Eurostar. What a disaster! *despite a reference number and confirmation email -- not able to print at home. Am able to print the London to Paris Eurostar tickets just fine. *I figure it's just a glitch and I'll arrive early to the station in Paris and print there. *Try ticket machine. Fail. *Directed to Thalys counter. Wait 20 minutes. Fail. *Directed to Eurostar counter. Wait 10 minutes. Fail. *Directed BACK to Thalys counter. Wait 20 minutes. Fail. In the end I had to purchase NEW tickets, because NO ONE could print my tickets. No one. Seriously!? What on God's Green Earth is so difficult about this!? The final lady at the Thalys counter did recognize that this was seriously dumb, but offered no solution but a new set of tickets. This was 10 minutes before train departure (I had arrived 1 hour early to enjoy coffee and breakfast without being rushed...plan foiled!) -- so I bought the extra tickets. Then I had to go home, and sit on the phone with Eurostar Customer Service to get a refund on the additional tickets. The only sort of redeeming quality here is that the refund appeared to my credit card just 2 days later, so at least I didn't have to chase it. The irony is: I paid LESS for my replacement tickets. Not a lot, but some. I mean, get it together people -- this is not good business all around. So there's your warning -- don't book other train services through Eurostar, just book directly with whatever that service happens to be. Save yourself the headache and the stress! Otherwise, Eurostar is fine. Paris to London and back, always seems to be pretty standard. Look out for the price difference between first and second class, sometimes its just 10-20 quid and its worth every single one to ride first class! read more

We were booked for a tour of London, Paris and Scotland in May. WestJet has already issued Flight Vouchers valid for 24 months. All hotels have issued 100% refunds Eurostar is only offering eVouchers that will expire in Sept 2020. If we don't reactivate the trip by this September they're keeping my money (2 return tickets London - Paris) This is absolutely Unacceptable!!! Shame on you Eurostar! What's stopping you from matching the rest of the world wide travel industry?? You understand that International Travelers cannot simply move travel plans in a week or so. In my case we can only reschedule for May 2021. You deserve to be flogged as common THIEVES!!!! read more

Pretty great and smooth service from the terminal to the train. Train ride was smooth as well from Paris to London. Thumbs up! read more

Eurostar - Trains Near Me - Paris, 75

No wifi but comfortable seats and ability to close the shade and/or turn off the lights to sleep All in all, nothing special but better than Amtrak!! Returning from Paris on the last train for the day, we had one of the newer cars with different seats and free wifi The lights were on so bright that 17 passengers in my car alone confessed to the Lindbergh kidnapping (for the more mature travelers) Wifi was slow but that's what you get for free Wasn't as pleasant as the older car read more

It is the worst European transport that I have gotten on, you have to check in and they close the doors to get on as if it were a flight, this takes away everything practical it is to travel by train ... very disorganized since there were more passengers having problems with their tickets and their access to the train as well as there were some passengers who could not get on arriving 1 minute after the time limit to check in. In summary I do not recommend the Eurostar at all, which is very expensive read more

Boyfriend and I booked tickets online and in advance for the Eurostar from Paris to London. Tickets weren't too bad pricewise (definitely book in advance), train schedule is ON TIME and tres EFFICIENT. Train was clean, comfortable, convenient and got us to London/Paris in 2 and a half hours, staff are courteous and speak many languages. Overall, you can't beat it. Yo Amtrak you should probably take some notes from Eurostar, jus' sayin'. read more

My boyfriend and I had the BEST experience with this Eurostar. We booked a roundtrip from London to Paris a week out of our return date. I had booked the return day for a Thursday as our flight was departing for Los Angeles from Heathrow on Friday and I wanted to be in London the night before so as not to miss the flight on the next day. Accidentally I'm sure, the Eurostar ticket agent at st. Pancreas station in London booked our return ticket for Wednesday instead of Thursday and since I didn't double check the date on the ticket, we didn't find this out until we showed up to the paris station right on time for our departure on Thursday at 1:30. But since the tickers were for the day before, we missed our train by a full 24 hours! The lady at the gate was so rude about it but told us to go to the ticket office since she couldn't do anything. We fully expected to pay for tickets on the spot since they said "nonrefundable, nontransferable" on the front. Originally we had paid about $100 (US dollars) for a one way trip, and we were prepared to pay this again even though it would've been a huge chunk out of our budget. Anyway, we see the ticket agent (not her official title), Barbra, and she tells us that we would have to but new tickets and to leave at 1:30 as planned, it would cost €175 and if we left at either of the later times that day, it would cost €246!! Holy crap! That's a lot of american money. We were frazzled but trying ask about solutions, none which were present. Then she asked us about where we were from, and what we liked more-- Paris or France. We loved Paris and we told her a little about our highlights. When we were done she said, "alright then this will be your gift from Paris" and she fixed our tickets, 100% free of charge. We couldn't have had a better end to our trip and we're so grateful to her! read more

Always a great experience to take the Eurostar, a great service, always punctual, and so comfortable to go from one city centre to the other ! In addition, bear in mind that by taking the train rather than the plane, there's no need to pay the additional sums for the transport to your airport, plus the tedious check-in time, etc. Can't wait to travel by Eurostar again ! read more

This is only addressing the WiFi. I've taken 3 trips on the route from Paris to London over 3 years and every time they are "experiencing difficulties" with the WiFi. This is a nice fast train but when you are traveling where there will be no cellular service (in a tunnel under water) the company should assure that WiFi is consistent and reliable. read more

We arrived without knowing our tickets needed to be printed( at home it said we could print them at the station) Sonia in the main office took it upon herself to not only log us into her hot spot for WiFi, then put on her badge and walkie talkie and guided us straight through customs and to the front of the station so we could make our train in time while using her phone to prove our tickets were legit. A true angel! Thank you Sonia for ensuring our safe trip and caring. read more

A bit of a nightmare. First of all, security was not letting people up the escalator to check-in, because there had been a delay earlier in the day. There was a long line downstairs for a long time and everyone waited to go up for check-in, passport control, and security check. Then since the line had been so long, I was moved from the earlier train to later one. After all the checks, there was a long wait to board the train. I had been given the same seat as another person (that person ended up having to be moved.) So many small nuisances and inconveniences, the journey was unpleasant before it began. As I sit, writing this on the train, it has not even moved yet! read more

Such a delight not having to do the airport thing. Passport control and security are usually a breeze and boarding is incredibly painless. The outer King's Cross terminus offers plenty to see, buy and eat; past security there's still a chance to grab last minute coffees and magazines. Sadly, the Gare du Nord end is a bit disappointing: the queues are long since only 3 (may be 4) passport counters are in place, waiting area offers very few seating, duty free shops don't sell cartons of cigarettes, and the place feels dingy in general. Highly recommend arriving at least 1.5 hours ahead if departing from Paris. read more

I loved this train! We took this from Paris to London. The first class cabin was an awesome experience with good food and service. It's super punctual and it had really comfortable seats. We actually missed our scheduled train because I was still wandering around in Paris, but they gave us no problem rebooking us on the next train an hour later. If you're ever traveling Paris to London or vice versa, this is the way to go! read more

Eurostar - La Gare Du Nord - Trains Near Me - Paris, 75

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Trains seem to run on schedule. But if I had to do it again. I would take a quick hopper flight. Overpriced and dirty. Toliets were unusable. One stall had feeces all over the seat. At the prices they charge, they should be ashamed. read more

Our eurorail experience was absolutely fantastic. The eurostar terminal was better then most airports with shops and comfortable seating. The staff was very nice. The train was very comfortable and I was fully impressed. It would be wonderful if the states would catch up to Europe in this regard. If you was to see Europe by rail, Eurostar is a great way to go. read more

One of the worst customer service experience. I bought tickets online and received good price. However their customer service is worst. Spent over 2 and half hrs thru Immigration from Paris on the way to London. Due to French customs strike trains were delayed for 183 minutes. For 3 passengers including 4 year old no food was available as they ran out of the food in the train. It was announced that we will be getting taxi paid by Eurostar outside when we contact taxi Marshal. When we got out no taxi or taxi Marshal on site and like other passengers we had to find taxi ourself past midnight. When I filed for compensation as advised by them they offered Eurostar Voucher. When I emailed to explained I don't reside in Europe or UK and asked for refund for Taxi and actual credit instead of Voucher over a week ago and haven't receive reply yet. read more

Its interesting because for the same railway, I think that the Paris side of operations deserves a different rating than the UK side (I gave them 2 stars. Here's why - http://www.yelp.co.uk/biz/eurostar-international-ltd-london#hrid:MuEwMmS-cZPa95F1U-tcxw) The Paris side was much better! I misread the ticket (misread or really didn't want to leave?) and we were late to the station and facing only a half an hour to check in, go through immigration, and get to our train. Ack!!!! Wouldn't you know it, the staff led us through the process to make sure we through everything on time! We even had time to spare! Whilst on the train, the champagne was a nice touch and the food was delish. I always think of Eurostar when I want to make the jump from Blighty to the Continent! read more

Eurostar is a horrible business. They are non flexible and refuse to give people refunds for tickets even though they can not travel due to GOVERNMENT RESTRICTIONS. They should be shut down. Avoid them at all costs. read more

Seamless trip from Paris to London. The staff were all helpful and the transit went off without a hitch. As with anything, arriving sooner than later is helpful. I like they had good food/drink options prior to boarding and on board good selection. read more

Convenient way to travel between Paris and London. Immigration, customs, and bag check is done before getting onto the train so you can leave right away as soon as you arrive at your destination. Everything went speedily, maybe 15 minutes, but don't expect that every time. Although we were visitors, we saw a lot of people who looked like they were traveling for work. Arrive earlier and move to the front of the waiting area line so you have space to put your luggage on the train. They don't check tickets on the train so you can move around to an empty seat once the train starts moving. I wish the seats could slant more and had known to buy tickets earlier for cheaper prices. Will take again primarily for convenience and speed. read more

So easy! I have caught the Eurostar London to Paris (and back) twice now and it is super quick and easy. It is not difficult to get through customs (none of the hassle like at an airport) but customs is there, so you need to have your passport out, put your luggage through the scanner etc. You do not need to get to the station particularly early, just make sure you get there, say, 30 minutes before departure to get through security/customs. The Paris station (Gare de Nord) has lots of signs in English so it is easy to find the taxi rank and all announcements are in both English and French. Awesome. P.S. If you're in Paris catching a taxi back to the train station it's "Gar-du-Nor". Best said in a really broad Australian accent, so its clear you're not from around here and are therefore not expected to pronounce it exactly right. read more

So I was going to give Eurostar 5 stars, but then I took that Thayls train to London and it was cleaner and slightly nicer, so I had to remove a star. However, this is a ridiculously easy way to get from London to Paris. I loved that we were able to get through to the train easily and had no issues. However, the train was a little cold, so bring a sweater! read more

I booked the train for my son and his girlfriend in what would be considered "business class" seats from London to Paris and then Paris back to London. On the way back they were put in coach even though they had the "business" fare ticket. I sent an email to Eurostar asking for a refund for the difference and I never got a response. Terrible customer service and I feel ripped off. read more

Stay away from Eurostar, do yourself a favor a travel another way. We spent 8 hours waiting for a train, missed a tour and what did Eurostar offer $57 for future travel. read more

I just booked a reservation on Eurostar and had a horrible experience. After selecting the train and fare, I proceeded to checkout only to find out that my fare was no longer available. The fare tripled while I inputted our family's information. Thinking that they really sold out of the lower fare, I booked at the new elevated price (last night). I was curious this morning and logged in to check on the fares again. To my surprise, the low initial fare was back in place. I felt cheated and called Eurostar for an adjustment on my rate only to hear that they will not make any adjustments after booking and they reserve the right to adjust their online fares constantly. It appears that their fares are lower in the earlier part of the day and the more you search the higher they become readjusting on the next business day. If it happens to you, wait until their next business day and do not book at the higher price. It is unfortunate that this company feels it is ok to play games with their customers without regards. I am not even looking forward to my train ride after this unpleasant experience. read more

Business premiere round trip London to Paris was about 800 USD which is a bit steep but when you need sleep, comfort is essential! Food not quite up to snuff (breakfast) but free wine/drinks probably would have made up for this had it been an evening or even late afternoon trip. read more

Very nice train ride. Smooth, fast and clean coaches. Courteous service and spacious and comfy seats. The international passport and custom areas very quick and with respectful staff. read more

Eurostar - Coach on the Paris London train - Trains Near Me - Paris, 75

I booked a ticket from London to the Netherlands and I was forced to stay overnight in Brussels out of the blue. The representatives in the train informed me that my ticket for the NL is valid for 24hrs and that the people at the desk would help me the moment I stepped out of the train. To my surprse they probably forgot to tell me that the office was closed and I would have to wait for the next morning (hours after the connecting trains would have operated again). When contacted the company online they mentioned that "You have an Any Dutch station and as such, you are entitled to take any service (except the Thalys) from Brussels to Amsterdam, or other Dutch cities. As such, the only time we can show on your ticket is the departure time from London and the arrival time in Brussels. Your ticket is valid for 24 hours and on this booking we don't guarantee that you will have have a direct connection from Brussels to Amsterdam. The booking shows that it is not a Direct train from London to The Netherlands. We are sorry to read that you were stranded in Brussels but we are not in the position to offer you any compensation for this, as we have offered you the service which was agreed when you have bought your ticket." Firstly, I personally never mentioned a compensation.Secondly, I went through the website in much detail and there is no mention of 24hrs ticket validity, a non guarantee that one will not arrive ones destination on the same date booked, and yes it does say direct. On top of that, when you choose LON- Amsterdam it clearly states which trains are directs and which not, and there are no given options after 17:00. Whereas, when you choose LON-Any Station in The Netherlands two more option pop up (late trains that do not connect) and they say that they re all direct. HOW DIFFICUTLT IS TO WRITE OVERNIGHT STAY? WHY DOES A COMPANY KEEPS MISSTREATINGS ITS CLIENTS LIKE THAT? #eurostar read more

Don't waste your time. You might get there without the hassle of travelling getting to the airport but you'll have to deal with the terrible customer service who hide behind poorly written policies. read more

Eurostar (0 out of 5 stars) I strongly advise you to stay away from Eurostar. This is not to do with the trains, but with their offering and horrendous customer service. Eurostar offers tickets for half the trip and all of the costs as connections may no longer be running when arriving at a transfer point. The first available connection, for me, was over 7 hours later (more than twice the total travel time). For the majority of people with a job this is going to be unacceptable. One would expect that such tickets are simply unavailable or that this, at the very least, is very clear when ordering tickets. This is far from the truth however. Your options are: waiting 7 hours, getting a hotel or driving to and from the transfer point. Compensation for this inconvenience is unlikely as this requires you to contact customer service. Customer service is rarely excellent, but Eurostar is another story alltogether. Customer service will tell you that they think it is perfectly normal to offer such an inferior product, to communicate this poorly and to leave their customers high and dry. Everyone not willing to wait for over 7 hours, is making a "personal choice" according to Eurostar and will have to bear the cost themselves. Another tactic of theirs is to advise you to take it up with your insurer. Eurostar refuses to accept any responsibility and prefers to play "hot potatoe" with their customers' problems. Other unbearable customer service responses: "We are sorry that you feel this way. We can ask someone else within the organization, but this will not alter our decision." "We understand this is not the answer you were hoping for. Here is a link of no help whatsoever: ..." Eventually they will stop answering you alltogether, because that is the best way to deal with clients that wish to be treated fairly: Pretend they don't exist read more

Absolutely horrible customer service. I've been trying to get a refund for three weeks due to lack of ability to travel because of COVID-19. They offered a voucher but because of my work schedule I won't be able to use it. All they care about is money, not the people. Many of my friends live and travel around Europe and I will be sharing this with them. If you can avoid Eurostar, do so. Unless I get a full refund then I will never use them. Start caring about people, Eurostar! read more

I have been recently travelling with eurostar. The train has been cancelled, needed to spend the night over in London. They claimed to refund expenses up to £250, now they are stating that I'm due £154.90 in expense, making me loose £60. some observations: - my ticket number was not on the ticket. - the train has been cancelled after passengers spent 3 hours on the train; - your colleague at the station was telling passengers that accommodation will be refunded up to £250; - the eurostar platform where tickets can be changed and hotel bookings can be made was not working for most of the people; - there was not enough assistance provided from eurostar (one gentlemen alone advising several hundred people -is it serious?); - the eurostar platform for compensation is not working either; ... I could continue this list but I'm afraid that the message would be just too long. read more

Was scheduled to take the train from London to Paris, seemed like a decent price. Eurostar cancelled the train a few days in advance, annoying, but a refund would be fine. I go to collect a refund, and Eurostar is refusing to provide one, and only offering an eVoucher instead. I live in the US and will not be back in Europe to use the eVoucher, which makes it utterly useless to me. The customer service is absolutely terrible, they charge you to call them, and they are slow to respond to emails. One side of the site says a refund is available if Eurostar cancels the train, but then when you go to file the claim it says you're ineligible. I would never use this service again after seeing how they treat their customers after cancelling their own service. read more

isn't it great when travel can be nearly effortless? just the most convenient, affordable and relaxing trip between paris and london. the gare du nord and st. pancras station are just minutes from the city-center by metro/tube. check-in is hassle free, the seating wide & plushy, meals are always delicious and the fast train clocks in at less than 2 1/2 hrs. all while looking out the big windows to countryside views. certainly the most clever franco-uk creation in my lifetime. read more

Eurostar - Trains Near Me - Paris, 75

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Raphel, the customer service manager, does not know the first thing about customer service. He made it very clear how much he hated Americans by telling my friends and I that we felt entitled, when we only wanted to get a ticket back to London. He made the situation much worst than it needed to be slandering 3 traveling students trying to buy tickets. His attitude was very unpleasant, leaving me with a terrible impression of Eurostar. He refused to give me his information when I wanted to complain about his customer service abilities. As a paying customer, I assert my right to be given his information. This was to ensure and provide Eurostar customers with an overall better quality of customer service. Dealing with Raphel did not solve anything, it only created a plethora of problems. Be careful with the Eurostar website since it is quite faulty in the USA that it manages to change the dates of your trains. Eurostar is very strict on their refund policy and will not allow you to change trains. However, the Eurostar Customer Service office at Pancreas Station is wonderful and really friendly. read more

This is one of the greatest ideas ever ! You can eat lunch in Paris, jump on the train and be in a heart of London for early dinner. Regardless of weather, with very friendly security and no from/to airport hassle. On the train, depending on class of your journey, you may be served some refreshments or even full meal. Definitely my favourite way to travel. read more

They seem to be upgrading the facilities a bit on the Gare du Nord side and for a Friday evening they did a good job of processing the crowds quite quickly. Service on board is much improved but food portions too small but at the end of the day the speed is unbeatable. read more

The train from Paris to Nice was okay, not as nice as the train from Nice to Florence with private rooms.

Four facts: - Smooth process through ID and luggage checking. No the most friendly process but i couldn't care less for they're polite and efficient. - Screens allow you to find your wagon easily without going in the wrong direction (it displays where you are by lighting the closest wagon and indicate the other ones directions). - Trip is fast and comfortable. There's space for big suitcases. - They allow you to travel with two suitcases and one small bag with not weight preoccupation. Downside: the food is nasty and expensive. I guess that doesn't change from one type of train to the other. I don't get why they don't put an effort in that but oh well, it's only a 2h trip so i recon it's possible to avoid the restaurant car. read more