At the Eurostar Palace Cordoba hotel restaurant during breakfast my handbag with credit cards, cash, iPhone and progressive glasses was stolen, and I lost over 2,000 USD. Hotel reception assured me that no other people except people staying in this hotel could come to the restaurant. Hotel security cameras showed that some unidentified man who was not staying in this hotel, took my handbag and left the hotel. I filed a complaint at Cordoba Police station. Police investigated that two men who did a burglary came to the hotel to commit theft; they were not staying at the hotel. They had very clear intentions and they were prepared for that (they were carrying luggage and were pretending that they were staying at the hotel).
I don't think that this was the first burglary case in this hotel, just in my case I was not going to the airport and I had time to file a case with the police. Other people do not have time because they have to go to the airport in order not to miss a flight and even lose more money.
The hotel manager straight away, without even apologizing, said that most probably hotel insurance will not cover this case and there will be no reimbursement from the insurance company as well as from the Eurostars Palace Hotel (I think they purchased the one which cost less). After two weeks I received a letter from a hotel which was sent to my home address in the US (all in Spanish and I don't speak Spanish) saying that this is not their fault
A hotel owes a duty to meet the industry standards of reasonable care to its guests. The hotel did not perform its duties properly, did not provide sufficient security. The hotel had a duty to prevent their occurrence and take all measures to prevent this from happening. But unfortunately, nothing was done. I came to Cordoba with an invitation from Departamento de Comercialización, Trade Relations Department of Spain based in New York in order to promote Cordoba province as well as Eurostar Palace Hotel for American tourists. Complaints to the hotel were sent from me, from the General Manager of Cordoba Tourism from the Trade Relations Department of Spain based in New York but the hotel just ignored all of them. Please stay away at any cost from this hotel, they don't care about you, your belongings and your safety. read more