They are Time wasting and late in saying they are unable to help or provide alternative services…read morefrom qualified and knowledgable people. Thumbs down.

An update from my previous experience: Checking in was…read morequick. The front staff was fine. I wouldn't say the customer service is the best. It just felt like everyone's not happy and burned out from their job or they just lost the passion. I was called back pretty quickly and brought to another waiting room where I met Dr. Kerr. She's the reason why I gave a 4 star. The one star I docked off was because of the unwelcoming staff and the previous experience. Dr. Kerr did my ABR/VNG testing. She was absolutely the sweetest and kindest person there. Her energy and personality made my visit better than expected. The testing at the end was pretty rough and she was caring and patient with me through it all.

Dr. Vaughan is the kind of doctor that you want when it comes to something as important as your…read moresinuses and or inside your nose. He is concerned about your long term health not his bank account. And the best thing about his practice is he is cautious about his procedures knowing that the outcome has lifetime consequences on his patients. He did surgery inside my nose and it came out just as he said it would . I'm like a new person . His office is the most professional and helpful I've every been to. He's the Best!

It's not an ear nose and throat doctor. Strictly a sinuses doctor... Told them I had a blockage in…read moremy ear and said they couldn't help me cause they only do sinuses. Lol wow

I've been dealing with chronic nasal obstruction due to allergies here in the valley. My allergist…read morereferred me to Dr. George Hsu after having an MRI that showed I had enlarged turbinates that was causing the obstruction. I had been dealing with this for more than 3 years hoping that OTC meds would help and I feared having surgery. I ended up accepting my fate and the necessity of the surgery. Making the appointment was easy over the phone. When I arrived they had a tablet that you fill out your intake which was so convenient and user friendly. Dr. Hsu was very thorough with his examination and explained everything to help me understand the risks and benefits. He administered Afrin so I could breathe better and then sent out my information to schedule for surgery at Saint Agnes. I had my preop appointment with him to discuss what the surgery will entail and post op recovery care. When I arrived for my surgery Dr. Hsu came to preop to go over the surgery again and answered all the questions I had. He reassured me that I'll be okay and I'll be able to breathe much better after I heal from surgery. Today (1 week postop appointment) he explained and prepared me for when he removes the splints in my nose. I asked if someone can record it and his sweet assistant came in to do it for me. It wasn't painful when it was removed it was a very odd feeling. Immediately after I was able to breathe from my nose which was such an amazing feeling. There's not enough words to describe how amazing Dr. Hsu is. I highly recommend him to anyone who has ENT needs. Thank you so much Dr. Hsu, truly changed my life for the better.

I was referred here to see Dr. John Kerr by my PCP. It took about 5weeks to get a call from them…read moreafter seeing my PCP and getting a referral sent. The staff member who called me to schedule an appt was pleasant to talk to and scheduling was easy. They were also able to accommodate the soonest date and time of my request. Few days prior to my appointment they sent out text reminders. The day of my appointment I was told to arrive 10mins early. There's plenty of parking. They are located on the 3rd floor of 6121 N Thesta. The lobby/waiting area is clean and there's plenty of seats. You check in by writing your name on the clip board and the lady at the front will call you. Once I was called she provided me with an iPad to fill out/ verify financial, history and demographics. Upon check in I had trouble finding my insurance card and she was very understanding, thankfully I found it and provided it to her to scan. Few mins later I was called back to the examination room. The lady who helped me was welcoming and she listened. Dr. Kerr shortly came in after her and he was very thorough, professional, friendly and kind he too listened and was able to help me in minutes. He checked my ear and was able to get the obstruction out quickly and gently. I was in and out of my appointment in 20mins. Overall I had a great experience, the staff and Dr. Kerr were all amazing! I do recommend and if ever needing any ENT support I would love to return here.

went yesterday only dr at that office and not taking new patients, no reason to botherread more

After seeing 2 other ENTs, finally an MD who actually listens and made sense of my symptoms, was…read moreable to diagnose my problem (eustacian ear dysfunction), explained what is going on and what treatment options I would have if it exacerabated. I am so thankful for his expertise!

I've known Dr Ballecer as an Ear/Nose/Throat specialist for many years here in Fresno. From my…read moreinteraction with him as a patient years ago and from his care and surgery for my son at Saint Agnes, I have the greatest respect for him and his skills. As with any surgery or when interacting with a physician, I would encourage patients to always make sure they are making their questions and concerns known. Remember, it is a two way street (ie, a partenership between the patient and the physician) and patients need to always understand the possible risks AND benefits of any surgery. - Tim

Dont go this incompetent dr. He doesnt have any clue what hes doing. Please stay away!!read more

Had appointment today in INR. Was greeted by the machine as Sophie explained I would be to register…read moreif no one was at the desk. It was a very easy machine to use and found a seat. As the registrar came out to complete my registration I was made contact with by team member Raj. Raj left a detailed message for me regarding my procedure today and he was wondering where I was it was 8:47 my arrival time was 8:45. I value their promptness. The case before me ended up being complicated and both Raj and Sophie made sure to continue to check on me, ask if I had any needs, and explained the Dr Patel was taking extra rime with the patient before me to ensure patient safety. This was reassuring because when it is my turn, I'll appreciate that just the same. Sophie and Raj both spoke highly of Dr, Patels thorough nature and his great skill level and bedside manner being quite respectful. I love hearing staff members speak RESPECTFULLY to you regarding their team. As the patient it lends a sense of relief and shows a close team ethic! After the procedure my care was provided by Adam and he also was amazing! I felt every single part of the team communicated well with each other, myself and moved appropriately to ensure safety. Bed rails were up, time outs completely, the room was hushed for the time out, everything was double checked, I felt the procedure was going to be completely safely from start to finish. This provides such a calming experience and assists to reduce the stress level of the patient! Thank you Kaiser staff for following all safety protocols and having EXCELLENT bedside manner by all!

I have an eating disorder (EDO) that had become quite severe. When I asked my therapist what he…read moreknew about the condition, he honestly replied, "Not much." I give him points for being truthful, but it left me in a terrifying position. ​I reached out to a manager in the Kaiser Adult Psychiatry department here in Fresno to request a therapist with specialized EDO knowledge. I quickly learned that KP Fresno has no therapists with a detailed understanding of EDO complexities, and they certainly have no formal EDO program. ​I asked the manager to help me find a specialist in the community since they couldn't help me in-house. This is a Network Adequacy issue. Under the Knox-Keene Act (Network Adequacy), Kaiser is required to maintain a provider network sufficient to provide all covered services. Because they have zero specialized EDO clinicians in the Fresno area, their network is "inadequate" for this diagnosis. ​Instead of a referral however, the manager insisted on blood work to check for malnutrition. When the results came back normal, Kaiser used that as a reason to deny treatment. To them, "normal" blood means you aren't sick enough--you practically have to be dying to get help. Outraged, I filed a formal grievance stating: ​"My request for an eating disorder treatment referral was met with significant delays. When a response was finally provided, it indicated I was deemed ineligible solely based on the stability of my blood work. This disregards the comprehensive nature of eating disorders and the potential for severe health implications beyond laboratory values. ​Since KP Adult Psychiatry seems to know so little about EDOs, here is a fact: individuals with eating disorders have the highest suicide rate of all mental illnesses combined, with one person completing suicide every 53 minutes. It is disheartening, dangerous, and medically unsound that care is contingent on critically abnormal blood work rather than a holistic clinical assessment." ​That letter got some attention, but still no referral. For two years, I fought. I wrote letter after letter citing SB 221 (Timely Access to Care), which requires mental health follow-ups within 10 business days. Fighting for two years for treatment of the deadliest mental illness is a blatant violation of those standards. They were also violating SB 855 (Mental Health Parity), which requires insurers to treat mental health conditions with the same urgency as a heart attack or a stroke. ​The Director of Adult Psychiatry, Dr. Tamika London, refused to communicate in writing and wouldn't speak on the phone once she knew I was recording the conversations. Her silence was damning. ​The turning point only came after a psychiatric crisis led to a month-long inpatient stay. The facility staff witnessed my symptoms firsthand--restricting to 500 calories or to Zero calories a day, chewing and spitting, and using diarrheals. They alerted Kaiser that I belonged in specialized EDO treatment. Finally, after two years of hell, Kaiser gave in. ​Yesterday, I finally received a referral to see an EDO specialist. ​I am honestly surprised I'm still alive. Kaiser cut me off at the knees at every turn, broke laws, and humiliated me. One therapist, Paul Canosa, even told me I wasn't "emaciated enough" to have an eating disorder. He clearly didn't know that only 6% of people with an EDO are medically underweight. Their ignorance could have killed me. During this battle, I struggled with suicidal ideation and self-mutilated on a few occassions; And, if I had cut just a little deeper, I wouldn't be here. ​No one should have to go through this. Kaiser's behavior was shocking, egregious, and potentially deadly. If you have an eating disorder and Kaiser is "dicking around" with your care, leave me a message. We could file a class action lawsuit--and we would win.