They are Time wasting and late in saying they are unable to help or provide alternative services…read morefrom qualified and knowledgable people. Thumbs down.

An update from my previous experience: Checking in was…read morequick. The front staff was fine. I wouldn't say the customer service is the best. It just felt like everyone's not happy and burned out from their job or they just lost the passion. I was called back pretty quickly and brought to another waiting room where I met Dr. Kerr. She's the reason why I gave a 4 star. The one star I docked off was because of the unwelcoming staff and the previous experience. Dr. Kerr did my ABR/VNG testing. She was absolutely the sweetest and kindest person there. Her energy and personality made my visit better than expected. The testing at the end was pretty rough and she was caring and patient with me through it all.

Dr. Vaughan is the kind of doctor that you want when it comes to something as important as your…read moresinuses and or inside your nose. He is concerned about your long term health not his bank account. And the best thing about his practice is he is cautious about his procedures knowing that the outcome has lifetime consequences on his patients. He did surgery inside my nose and it came out just as he said it would . I'm like a new person . His office is the most professional and helpful I've every been to. He's the Best!

It's not an ear nose and throat doctor. Strictly a sinuses doctor... Told them I had a blockage in…read moremy ear and said they couldn't help me cause they only do sinuses. Lol wow

I've been dealing with chronic nasal obstruction due to allergies here in the valley. My allergist…read morereferred me to Dr. George Hsu after having an MRI that showed I had enlarged turbinates that was causing the obstruction. I had been dealing with this for more than 3 years hoping that OTC meds would help and I feared having surgery. I ended up accepting my fate and the necessity of the surgery. Making the appointment was easy over the phone. When I arrived they had a tablet that you fill out your intake which was so convenient and user friendly. Dr. Hsu was very thorough with his examination and explained everything to help me understand the risks and benefits. He administered Afrin so I could breathe better and then sent out my information to schedule for surgery at Saint Agnes. I had my preop appointment with him to discuss what the surgery will entail and post op recovery care. When I arrived for my surgery Dr. Hsu came to preop to go over the surgery again and answered all the questions I had. He reassured me that I'll be okay and I'll be able to breathe much better after I heal from surgery. Today (1 week postop appointment) he explained and prepared me for when he removes the splints in my nose. I asked if someone can record it and his sweet assistant came in to do it for me. It wasn't painful when it was removed it was a very odd feeling. Immediately after I was able to breathe from my nose which was such an amazing feeling. There's not enough words to describe how amazing Dr. Hsu is. I highly recommend him to anyone who has ENT needs. Thank you so much Dr. Hsu, truly changed my life for the better.

I was referred here to see Dr. John Kerr by my PCP. It took about 5weeks to get a call from them…read moreafter seeing my PCP and getting a referral sent. The staff member who called me to schedule an appt was pleasant to talk to and scheduling was easy. They were also able to accommodate the soonest date and time of my request. Few days prior to my appointment they sent out text reminders. The day of my appointment I was told to arrive 10mins early. There's plenty of parking. They are located on the 3rd floor of 6121 N Thesta. The lobby/waiting area is clean and there's plenty of seats. You check in by writing your name on the clip board and the lady at the front will call you. Once I was called she provided me with an iPad to fill out/ verify financial, history and demographics. Upon check in I had trouble finding my insurance card and she was very understanding, thankfully I found it and provided it to her to scan. Few mins later I was called back to the examination room. The lady who helped me was welcoming and she listened. Dr. Kerr shortly came in after her and he was very thorough, professional, friendly and kind he too listened and was able to help me in minutes. He checked my ear and was able to get the obstruction out quickly and gently. I was in and out of my appointment in 20mins. Overall I had a great experience, the staff and Dr. Kerr were all amazing! I do recommend and if ever needing any ENT support I would love to return here.

went yesterday only dr at that office and not taking new patients, no reason to botherread more

After seeing 2 other ENTs, finally an MD who actually listens and made sense of my symptoms, was…read moreable to diagnose my problem (eustacian ear dysfunction), explained what is going on and what treatment options I would have if it exacerabated. I am so thankful for his expertise!

I've known Dr Ballecer as an Ear/Nose/Throat specialist for many years here in Fresno. From my…read moreinteraction with him as a patient years ago and from his care and surgery for my son at Saint Agnes, I have the greatest respect for him and his skills. As with any surgery or when interacting with a physician, I would encourage patients to always make sure they are making their questions and concerns known. Remember, it is a two way street (ie, a partenership between the patient and the physician) and patients need to always understand the possible risks AND benefits of any surgery. - Tim

Dont go this incompetent dr. He doesnt have any clue what hes doing. Please stay away!!read more

Location: Kaiser Permanente Date: July 9th, 2026…read moreService: Walk in This week has some pain in my body and was able to message my doctor right away and take photos of the injury. The doctor's assistant called me back within the day and was able to schedule a shot appointment to relieve the pain. I immediately went there after work waited under 10 minutes I was able to get seen and I was out in no time there is plenty of parking available. They even have the electrical vehicle charging stations if you need.

Very easy to get scheduled for appointments through App…read more Seen on time Lab , X-ray , Dr & pharmacy all taken care of in a hour & 1/2. New location on First North of Herndon is great !!!