Stopped by this cvs to get some floss and birthday card. The card section had good variety of cards…read morefor kids. For floss, got the cvs branded soft ones, they had BOGO offer. But after opening the pack, found out they are not so good quality. The store itself is mostly clean and tidy. The floor mats are little smeared and outdated. But they had lots of offers and deals on products all over the store. The photo section, self checkout booths all were in good condition. An associate was helping customers at the register. Overall it is a good CVS store.

I had to create a yelp account to express my disgust with the pharmacist, I was 'helped' by today…read more I came in to pick up multiple prescriptions for three family members. At the pick up window, I was directed to the monitor to enter my information. Once I pulled up my name, two of my prescriptions came up. The pharmacist (a young Asian lady) quickly proceeded to payment. To my comment, that I'm picking up multiple prescriptions for myself and two kids, she said it's too late to go back. I have to pay for this and then go back to the monitor and enter their information. I asked if it's possible to make it one transaction instead of three, and she said no, because there was an option on the screen to add more people, and I've missed it. So I asked again if it's going to be a separate transaction for each person. And she shut me down like a kid, saying, right now we're dealing with you. It only got worse from there. I paid, and she slammed the bag of meds on the counter. Came around and started showing me how to use it. We pulled up my son's prescriptions, and I've noticed that the charge for one of them was unusually high. So I asked if they have his correct information, since we have a family plan. I asked if it was billed to insurance first. Every one of my questions, was answered in condescending manner, trying to rush me out. So, I asked to be helped by someone else. I explained, that this is not an acceptable way to speak to me. And she replied, it's coming from me. There was another pharmacist there, helping a client. I asked to wait for him to finish up. She gave him whatever information she had on me and told him 'good luck'. The other pharmacist, a young man, who's helped me before on multiple occasions, was checking if the medication I've inquired about has become billed through insurance already, and I gave him both medical and pharmacy insurance to verify if all of us had matching information, and address. Not for a second, did the lady pharmacist let him take care of my questions without cutting in. She made a few comments about me right there in my face without actually addressing me, like i wasn't there. The comments were literally what is called gaslighting. She saw that I didn't want like her condescending tone, and made sure she pushed my last nerve. Once that was seemingly resolved, and it was time to get my daughters prescriptions, the lady pharmacist popped out again and proceeded to cut me off at every sentence in an extremely rude manner, I was so desperately trying to avoid. When that torturous experience was finally over, and I left to drop my son off at the class, I realized, the insurance cards were still at the pharmacy. I went back, and the lady pharmacist saw me. Without saying anything to me, she disappeared for a second and I've heard her say, I told you she'll come back. She then reappeared and handed me the cards. I said thank you, and didn't get the 'you're welcome back'. I have worked and came across many people and situations in my 48 years, as well as worked in hospitality for over twenty years, this 'lady', and you understand, it's not the word I'd use to describe her, should not be in customer service, despite of her knowledge as a pharmacist. She is unprofessional, and should not work directly with customers. AND, when I got home and checked all the prescriptions, I've realized, the other pharmacist did not correct my kids information on file, and they have a different address than me. This was one of the two questions, I asked him to check on.