We had to recently take our son to Emergency Room for bad stomach pain. Checking in was easy but…read moreonce in the room that is when communication was so poor. Our room showed a board with who was the nurse, tech and doctor. There was a TV to entertain young patients. They offered us coffee and juice. Coffee was colored brown water but the juice was ok. It was the thought that counts. That was great to know something to drink was offered if we needed it. Our whole family got a bit restless with this overall visit. It was a bit strange to get in a room and kind of be forgotten . Our son was a warrior despite the lack of communication with the medical team. The board meant nothing if no one talked to. All it was some decoration that give families of these children false impressions. And it angered me that my son was not even offered a blanket. Next time, I will definitely bring my son's favorite blanket with him. It is cold in this hospital! Overall we are glad it was nothing serious with our youngest son. He was ok and just needed rest. We were glad to go home including him. Unfortunately in our area this is the only hospital for children. This experience was not very bad or good either. I grade it a D+. I guess it was good to have somewhere to take our child. If I can leave some tips, it would be to communicate with family better and check in on the patient more. We had to advocate for our child to get things going. My guess is everyone is focused on this new hospital getting built. It is just basically an extension of Tacoma General that serves children. It is a better part of hospital. Grownups room in ER is not that nice and care is more substantial. So glad it is a bit different. I look forward to the opening of the new hospital. Hopefully care will be more quality and more geared toward children. This was definitely not child friendly.

I had the chance to work with Ray Leah during my stay at Mary Bridge Children's Hospital, and she…read morewas honestly incredible. She was always on top of everything, checked in on me consistently, and made sure nothing slipped through the cracks. You can tell she truly cares about the people she works with -- it showed in every interaction. Ray made a stressful time feel a lot more manageable, and I'm really grateful for the support she gave me. She deserves to be recognized for the way she shows up for her patients, and I hope she's considered for whatever awards or acknowledgments the hospital offers. She's a standout

Very happy with our time at fir creek! Wait time was…read moreminimal, provider was kind and personable! Excited to find a practice i feel comfortable taking my kids too.

For 3 weeks they had refused to give my 2 month old his shots they kept making excuses wrong day…read morewrong time or the fact that we were 13 mins late due to snowing but they refused and the receptionist with a snaggle tooth was disrespectful so instead of rescheduling with them I reached out to a pediatrics 1 mile away from them and they welcomed us immediately and got his shots the same day . The level of unprofessionalism was insane . So save yourself a bad mood and just go down the street

We definitely made the right choice to take our infant with a fever to this emergency room. I'm a…read moremedical provider myself, so I am very picky about the care my children receive. Triage was appropriate and our infant was taken back within 25 minutes of arriving at the door at 1 am. The triage nurse was floating and we were there during a shift change but they ensured that the continuity of care was maintained with no lapse in attention to details. Our doctor was AMAZING- not only a pediatrician but has completed a fellowship in pediatric emergency medicine. I trusted her completely. At discharge she took her time to fully explain our child's lab results and how to proceed after we left the ER. Clean and welcoming facility. I wish valet parking was 24 hrs a day because the area is sketchy and I opted to have my husband drop me off in lieu of parking in the garage, which I recognize is a luxury to have two parents available for this.

I have conflicting feelings about Union Ave Peds. Ultimately, we are looking around for another doc…read morebefore our third is born in 6ish weeks just because I've felt the bad experiences have outweighed the good. A little background: we tend to follow a more holistic approach to health. My husband and I see a naturopath as our primary care provider. We prefer to treat the root of issues rather than the symptoms. We tend to shy away from antibiotics unless ABSOLUTELY necessary (and certainly, there is a time and place for them), and we follow a different vaccination schedule than what is recommended by the state. Here's the good... The classes are great for first time parents. We attended them until the 1 year mark with our first and then life got busy, we had another baby, and it just didn't work with our schedules anymore. But we learned a ton in those first ones! It was nice to know that my baby wasn't crazy or I wasn't the only one experiencing certain challenges. It was nice to meet other parents with kids the same age. Dr. Charbonnel is our favorite doc by far. He has a sense of humor and tends to be a little more relaxed and not so close-minded to various ways of parenting or views on health care. He's always been great with my girls. The nurses there are all great, especially the ones in the well-child clinic. I really love those guys (both the women and the guy that works there). Great with kids, and they've gotten to know me and know that I don't do the vaccinations as the state recommends, so they just ask me which ones or if I'll be getting any that day and don't make a big deal. The bad... I've had some unpleasant experiences with 2 of the doctors and 1 one of the ARNPs. Dr Moore is not my favorite. We had 2 really unpleasant experiences with her (too long to go into here). Dr Cain also left a sour taste in our mouths after he stuck his whole pinky finger up my 4 month old daughters rectum and insisted it didn't hurt as she screamed and turned purple. And Patricia Hoppa has been on my "no see" list after she decided to correct my parenting without being asked when I was in the middle of disciplining/correcting my own child. Not cool. Also heard some circumcision horror stories from parents in our newborn classes who switched docs because of it, and we're having a boy this time, so that's affected our decision to switch. All in all, I feel like the docs and ANRPs tend to take the approach that parents are idiots who need to be educated in the correct ways, and their opinions and views are fact and the only way. Most of them aren't real open to other approaches, so as a mom who leans toward natural options and treatments, it's not the right place for us.

UP Pediatrics has cared for my children for over 7 years, and I've had no complaints until recent…read moreyears. Since having my youngest (now 1), I've chosen a more holistic approach with no vaccines, and the difference in their care has become painfully obvious. I thought this clinic was a safe space for my family, but Dr. Ludke's response to my questions about different health options was, 'Everyone's on TikTok and thinks they're doctors.' I felt condemned, not helped. They do say they're vaccine-friendly and recommend others who aren't to go elsewhere. Given our long history, I expected more understanding. It's all business, no love.

DON'T WASTE YOUR PRECIOUS TIME BECAUSE THEY DO NOT CARE AT ALL!!!…read more This pediatric clinic is NOT so FRIENDLY. It is way too difficult to make an appointment. Specially, if you are a new patient, the receptionist or the staff that answer the phone are NOT FRIENDLY, but rather, they are condescending the way they talk to the customers or parents of the patient the INTAKE COORDINATOR is also CONDESCENDING the way she talked to me and will NOT return your call even though you leave dozen of voicemails to her. I would recommend finding a different pediatric clinic for your children. UPDATE: The office Manager called me to address my concerns. I stated my experience and my complaint and she told me that they CANNOT ACCEPT US BECAUSE I AM NOT HAPPY WITH THE SERVICE THEIR FRONT OFFICE and INTAKE COORDINATOR PROVIDE. She mentioned that it is better for me to just find a different pediatric clinic for my kids.

Families please be aware when taking your children for a well child check, Multicare will bill you…read more$125.00 for discussing the well child survey, they ask you to fill out. This discussion falls outside the covered well child check, preventative care, that insurance covers. This billing practice seems deceptive. Doctors and staff are great! Billing department and Multicare are horrible. Please review fraud cases against Multicare billing.

I was supposed to have my first appointment today for my child. I made the appointment three months…read moreago. They called today and left me a message saying that they had questions about the appointment. I called them back and it took about 30 minutes to actually have a human speak to me. Then they told me they should never have made the appointment for me because they aren't accepting new patients. Now I'm back to square one trying to find care for my son. What a loser place!

First time at this facility. WOW, amazing staff. The Doctor was the best, totally understood my…read morehealth care needs. When getting ready to leave, we all chatted and I felt like I was with long time friends. What great people Denny R.

This clinic and the providers have taken care of our family for over 20 years…read more We consistently receive great care. We recommend them to friends and family as well.

Dr. Grubb was my doctor as a child and now he is my sons who has been going to him wince he was…read moreborn and now is 17 months. He is soothing and always calms him down when he's upset. He performed his circumcision and my son didn't even cry! He has been completely supportive of me when I'm being an over reacting first time mom who thinks everything means her baby is dying...I'm so thankful he is who I've chosen to help make sure my son is healthy! I recommend and rave about him to everyone!!

Provided little to no service. Woodcreek used to be our go to. Now its our run-away from as fast as…read moreyou can