100% DECEPTIVE AND IRRESPONSIVE COMPANY
If you are…read moreconsidering solar energy and hiring SUNRUN, please read my experience with this company, as well as others' at www.solarreviews.com, where SUNRUN got 1.52 points out of 5.0, from 817 customers.
I have been approached by a SUNRUN employee at COSTCO and I agreed to receive a NO COST/NO COMMITMMENT consultation from SUNRUN. The next day, on April 07, 2023, a SUNRUN's Solar Consultant visited my home. He explained how solar panels worked, provided me with an initial estimate for the service, yet to be confirmed when the roof was examined, and described the next steps, if I was interested. When asked, he confirmed that all the steps were cost free and I had the right to decide if I would hire SUNRUN only after the assessment was completed and the final cost of the services were presented for my approval. In spite of that, he tried to collect a $500 deposit that I did not agree to pay. With his assurance that there was no commitment, I consented to have my roof inspected to get an accurate estimate for the service costs. To check if I qualified for the financing, I informed the consultant of the last four digits of my SSN.
Without disclosing any terms, without my consent, and my knowledge, the SUNRUN consultant, from his computer, signed a service contract of $43,114.86 as well as applied for a bank loan on my behalf. I am pretty sure that this is completely illegal. I refused to sign the bank loan I received by email, and he did not insist further. The next day, I received a copy of the contract with SUNRUN, unlawfully signed by the SUNRUN consultant, without my knowledge. When I saw the contract, I immediately requested its cancellation, which I had, according to its terms, the right to do within ten days. The consultant contacted me, assuring that the contract was terminated. Suspicious of his word, a couple of hours after talking to the consultant, I called SUNRUN Customer service. This was on April 07, 2023, at 12:45 pm. ET. Then, I learned that the contract had not been cancelled, as I was told. Again, I requested the customer representative to cancel it immediately and email a confirmation of the cancellation. He said he canceled the contract and emailed me a confirmation. Two hours later, I had not received the confirmation. I called SUNRUN customer service again, around 2:45 pm. This time, the customer representative said it would take 24-48 hours to process my cancellation request. On April 10, I called SUNRUN again, and the contract had not been canceled yet. This time, the customer representative agreed to send me an email that stated that SUBRUN was still working in the cancellation, provided me a case number (108259450,) and said it would take several days to complete the process.
Besides multiples calls, I have contacted Costco, wrote a letter to SUNRUN president Mary Powell, had the case escalated to the superiors of the SUNRUN's consultant who frauded me, and I simply cannot get the requested proof of cancellation of a contract with SUNRUN, that I have never signed. No one seems to care.
So, the only thing I have left is to share my dreadful experience with SUNRUN in social networks, file complaints about the company, and seek legal advice.
If you are considering changing for SOLAR ENERGY, read SUNRUN's reviews on solarreviews.com and YELP.
P.S. in response to SUNRUN's reply, I do not see how to send a PM. Anyway, you have all the information you need to contact me. Since April 07, I have contacted SUNRUN multiple times reporting the issue, and no resultion has been offered. I am still waiting for proof of cancellation of the contract I have never signed or authorized anyone to sign for me.
P.S. 2.
After nine days and countless requests and calls to customer service, as well as complaintson social media, SUNRUN has still not provided me proof of cancellation of the contract of services, I never consented, and its salesperson unlawfully signed on my behalf. Furthermore, I keep receiving messages from a financial institution to sign the bank loan SUNRUN 's representative applied on my behalf, without my knowledge and permission, on the exact amount of the contract. This has really been a really nightmare!