My dad started off at Centennial Point in March of 2022. The employees did everything possible to…read morewelcome dad and accommodate to some of his "set in my way" needs. After a few months, we moved him over to The Arbor Memory Care because of change in his health. Again, the employees jumped over hoops to make sure he was happy. I truly feel funny calling them employees., because they are more like extended family to us as well as dad. Now, dad is in the final stages of his life on hospice at The Arbor, and I want everyone to know that there can't possible be a better place for his last days then being cared for by these wonderful people with such huge hearts. God Bless them.

They don't get their baths, or washed up at all, the pca let them lay or sit in wet urinated…read moredepends they don't change or toilet them..they don't brush their teeth, they care is very poor, and when a nurse tries to fix it they get no help from higher ups..they'd rather loose a nurse then fix things...

Over the course of several years, the staff of Lots of Huggs demonstrated much care and patience in…read moretheir interactions with a resident who suffered from significant memory loss. I appreciate their professionalism and compassion.

The staff is very caring. The response time is 1000 times better than the last facility we were out.read more

Our family member has lived at Villas of Holly Brook Chatham for about three years now and our…read moreexperience with everyone there has been wonderful. The staff is caring and responsive. The director, administrator and nurse all speak with us regularly themselves and are available whenever we need them. They also regularly bring issues to our attention and care for our family member as if they were family members themselves. Our relative would still definitely prefer to live at their own home and no other situation will ever be perfect. But Villas of Holly Brook has been a friendly, safe, clean, comfortable place to live, with lovely people - both staff and residents. The food has generally been good and the apartment (1 bedroom in our case) is very nice with good living and sleeping space (not much storage but a good bedroom closet) and a large, safe bathroom. We feel lucky to have this place where our relative can receive the help needed and have access to great activities and a beautiful facility. The Christmas of 2019, our family used the movie/media room to watch a movie as a part of our celebration. When COVID is not a concern, they have very nice family events and we've had great food (including a couple of Thanksgiving dinners) with our family member. The staff works so hard and is an incredible gift to our whole family.

This is a wonderful community with lovely residents and caring staff! The food is fantastic and the…read morestaff go out of their way to make you feel at home.

Remember Joe Crain at channel WICS 20, punished for speaking truthfully to others? Mgt at Brenden…read moreGardens must have graduated from the same business school. Feedback, as with our current president, is only valid when positive. Extremely high rates of staff turnover in the past year. Meals take forever. It is not uncommon for a feeding to last 75-120 minutes from seating to departure. I look for the business to be sold, maybe to former Governor Bruce Rauner? A good thing? most of the residents are kind, but mgt will remind one of Eddie Haskell.

Right when you enter, you know you're going to be well taken care of. The ambiance, and positive…read moreenergy is almost overwhelming (in a good way)!!! Winnie at the reception desk is amazing, and always does such great work with helping me organize my schedules between adjustments, and massages. Emma does an awesome job with massages, and I really like how she asks questions about my pain, stiffness, etc, before starting. And as for Dr. McKay, I don't think I ever met a happier doctor in my life! Her positivity carries over and helps me feel very relaxed for my adjustments, and also my very first acupuncture care. I'm so glad the Veterans Affairs recommended this Chiropractor to me!

If I could give 0 stars, I would. Our child had an X-ray done. We waited 2 hours for the results,…read moredespite being one of the only people there. We were the last to leave, an hour after closing. When we finally got the results, the nurse practitioner said she did not know what the results meant, and was unable to explain anything to us. She referred us to SIU, and told us to expect a phone call in the morning, and that an appointment would be set up this week. Not only was that experience a complete waste of time, as we are no closer to figuring out what is wrong, we never got the phone call, and when we did, the SIU office had the complete wrong information, so we had to explain everything to them. They then set up an appointment for 3 weeks from now, despite urgent care plus staff saying we would have an appointment later this week. Also, because I am obviously not impressed, I figured I'd throw in the fact that the room we were put in was no less than 85 degrees. Will not be returning and would suggest to everyone that anyone needing an x ray to look elsewhere.

Fantastic care and great doctors! Dr. Vasconcelles threats our entire family and she is an…read moreoutstanding physician. We are very happy with the quality of care and expertise of the physicians. Thank you!

Dr Rebekah Hoveland at Koke Mill, horrible! Refused to listen, talked over me, made unnecessary…read moreappointments with specialists that I told her I was unable to see at time. Then red flagged and terminated me because I refused to follow her plan. I am stunned with how bad I've been treated by entire group and plan to make it known. Horrible treatment!

The two stars on here are for the injection nurses (specifically Sweet Pea). They are wonderful,…read moretook the time to explain things, and knew what was going on with my medical plan. Otherwise I would be giving this place 0 stars. Staff regularly called me by the incorrect gender, did not seem to know that I had been there before, and regularly forgot to call me back about things. The absolute worst was the billing department. Incorrect charges, lack of receipts, unwilling to respond to requests for billing explanations-- they have me questioning whether I should report them to the AG. I would not recommend anyone go here unless you have the time to be your own accounting office and lawyer. If you don't, prepare to be charged hundreds of dollars with no explanation.

I love my Dr there as she is very thorough and her staff sweet and caring. The only downside is…read morethat it is almost thirty minutes away from the other side of town where I live but Dr Jennifer Gardner is one of the best doctors I have found in the treatments she provides and the urgency to find out the best way to go to help me!!

This place put my mother on hospice who is not even terminal. They are being investigated by the…read moreadult protective services and Illinois department on aging Dr idell Woodson was her primary care who signed of on the hospice papers. Courtney Kent is the nurse who signed papers . The other nurse Michelle and the social worker Molly I believe her name is all are being looked into along with the inhibit doctor christopher m. The social worker hung up the phone on me when being questioned. I wouldn't recommend this company for a dog. Unethical. They took my mom who is not terminal off of her everyday medicine to keep her alive. Feel free to ask more questions I have all the paperwork including a video of my mother saying she does not want to die and she didn't know my sister maria Andrew's and Courtney put her on hospice

The Nursing team works well together to give patients amazing end of life care. Families never feel…read morelike a burden and receive attentive care from every member of the team.