Downtown gentleman at desk was unfriendly kept speaking too softly and mumbling. Was 'overly cautious about a wire request and yet never asked for my ID . This employee would be on my do not hire list. read more

First I have to say we have been customers of this bank since it was TCU, and for many years. I have generally been happy with their telephone customer service, especially since we moved 60 miles from their nearest branch. Today my husband mentioned he had not yet seen our mortgage debit to Forum CU for May. He watches the accounts daily, I pay the bills. This payment is set up with Everwise as a recurring monthly payment, to be initiated on the 6th of each month. When I checked online, I found that our payment order had gone correctly in April, but on May 14 was showing to be paid on May 15 with zeros in the amount field. Which obviously would not have triggered a payment even on the 15th. When I called and asked for activity detail against the payment order, I was told by the Everwise employee that she could not see activity other than posting for such payments, as they are made by an outside agency. When I asked how it could have been changed without me doing it, she again said they have no control over that function. So was I hacked? Was I hacked through the Everwise online app, which we use daily? I was not offered the name of the third party or a way to contact them. After many years of excellent service with this bank, I am really unhappy. I am now questioning the security of the Everwise online app, and am setting up a direct debit from my mortgage bank so this doesn't happen again. Unbelievable. read more

I am an insurance agent. I wrote a homeowners policy over a month ago for an existing client. His homeowner policy cancelled on 12/25/2025 because Everwise Credit Union waited until 12/24/2025 to mail the check to the insurance company. By then it was to late and the policy cancelled leaving this individual without insurance for his home! I have been an agent for 16 years and I have never experienced anything so egregious! read more

THE WORST CREDIT UNION TO BANK WITH. Outdated compared to competitors and as everyone else stated the FEES are outrageous!!! It's 2026 there are hundreds of other options available please don't waste your money or time read more

I have done business with several local credit unions for years. Everwise is by far the worst in terms of customer service. I normally do business at the Avon branch. It is often poorly staffed and often you have to wait for someone to help even when the branch is nearly empty. The other problem is that they don't answer the phone! Seems like no matter when you call the branch they want you to leave a message for a later call back. I DO NOT HAVE THIS PROBLEM AT OTHER CREDIT UNIONS. I WANT QUESTIONS ANSWERED NOW, NOT WHENEVER YOU DECIDE TO RETURN MY CALL. I will probably be closing my account in the near future. read more

I've been with Everwise/ Teachers for over 5 years and I have always been greeted with a friendly smile. Service is quick and all my business needs have been handled without any problems. The Greenwood and Emerson road branches are GREAT! read more

There were things about my car loan that left me. Feeling angry and confused used, and they were super patient with me! read more

Everwise Credit Union - My Q50 - Banks & Credit Unions Near Me - Indianapolis, Indiana

Would not recommend. Been having problems with app for the longest. On top of that at a time I need to access funds they blocked my card with no notice and no way of contacting them until the next day. Save yourself the headache. read more

Went to the credit union located in st john, indiana on Monday, 4/14/2025 @ 4:58 pm, the location closes at 5pm. As I was walking into the lobby, the manager was coming out to lock the door. Needlesstosay she was not happy to see me. From the moment I arrived at the teller window she was rush, rush, rushing the teller to get me out the door. So incredibly rude....she was dressed inappropriately with tight jeans and eating while in the lobby. The ladies , when it was TCU, were so unbelievably friendly. This crew at everwise has alot to be desired as far as personality...I am thankful that I am not an account holder at Everwise... I will go to a different shared branch that offers better customer service...​ read more

I received a phone call from an Elijah from Everwise Credit Union on 3/31/2025 to call him back by Tuesday April 1, 2025, for a critical matter. On April 1, 2025, I woke up to go to work and my car was gone. I called Elijah several times, and kept on getting voicemail. I called customer service and kept on being redirected to their repo department who then tells me someone should call me based on order of call received. I asked if I could know the amount remaining, as I would like to resolve this matter today, so I did not accumulate storage fees and additional costs. The customer service agents I spoke to, would not divulge anything. All they said was to wait for a phone call. I have less than 8 months left to pay off the loan and have been paying for 3 years. Now I am trying to settle whatever the delinquent amount is, I can't and must wait for someone to hopefully call me back before more additional storage fees and any other fees get added on. It's very frustrating, that I can't get an answer on what is owed, and not allowed to pay for it until someone calls me at their earliest convenience. I am hoping to get a phone call today, pay whatever is owed and get my car. I will update this review once I get a phone call and resolve this issue. read more

be lucky to talk to a representative that isn't shitty or has no business asking personal questions that doesn't pertain to the reasons you're calling them. read more

Their website and app is buggy and feels like it's from 10 years ago. Can't add an outside account to arrange auto pay for my car loan.

DO NOT bank here-I am in another state with my daughter at a volleyball tournament. I have used my debit card for years to take care of our hotels. They decided to lock my card right before check-in at the hotel leaving me with no ability to check in. After contacting customer service, I was connected to one person after another to eventually be hung up on and not called back as told. When calling them the next morning, they told me, sorry, but they do maintenance at the end of the month on Friday. Which is the worst time for people that are traveling. then proceeded to tell me that I should look into applying for a Visa credit card. Changing banks ASAP as well as my husband. They raised his car interest rate after they said they would not. read more

Might as well go with a bank. All the perks of a credit union aren't possible with this company. Loved it before they changed the name. Now I'm being charged more fees with them than my actual bank. I moved more than 10 hours from them and was told when I did that I didn't need to close my account but if I chose to in the future the process would be easy, just a phone call and now I have to jump through hoops just to find out the whole process has been changed. Wish I could give less than 1 star read more

Absolute dog shit of a company as I am a member here and tried to refinance my car loan that I have paid at least 3 years on and have been told they are unable to approve my request based on what I make income wise. I don't understand how stupid a company can be as you already know I pay my payment each month and have for 3 years. You don't need an updated income to refinance a loan I already have with the same company it's pointless I pay every month. Should be more than enough already. Do not recommend this company for any loan services. read more

I notice that I made an extra car payment, and it's not reflected on my balance. It's listed in my history as paid, but I still owe the same amount. Hopefully, it can be corrected. Luckily I can just pay the loan in full if I have to haggle over what I owe. No problems prior to this. read more

I gave a 1 star review a couple weeks ago about how Everwise required me to payoff the auto loan that my deceased wife had or they would repossess car. Thankfully I was able to pay off the car. Today I got the title back from Everwise "congratulating" my wife on paying off her car and offering more of their services to her. This is so infuriating. First they threatened me to pay off the car then they congratulated my dead wife on paying off her car. What a horrible bank. The app wouldn't let me leave a no star review or I would have. read more

Would NOT recommend Everwise CU. Their customer service is much worse than it used to be when they were TCU and they're billpay service is even worse. They don't take any responsibility for their billpay vendor. You're just stuck with them. I'm sure there are much better banking institutions out there. read more

No one knows what they are doing, might need to go back through training on how to help customers I world not recommend them for a car loans

I have been a member with TCU for over 20 years. Unfortunately, since the acquisition (rebrand?) as Everwise, nothing works. The app doesn't work, the website doesn't work, and the call center is terrible. I was trying to reset my password for the website and ended up being on the phone with customer service for over 30 minutes. Each time they said they would transfer me, the phone call just goes back to the main customer service line and I have to wait in the queue again, only to explain to the next rep that "transferring me to the online banking team" is not going to work. What a disappointment. Whoever runs these teams should be replaced with someone who can get things in order. read more

Do not do business with Everwise Credit Union (fka Teachers Credit Union)!! Horrible company!! I paid them perfectly for 6 years, then I paid the last 3 payments off at once, called to inquire about my title and Amanda said I still owed $.16 cents!!! You read it correctly - $.16 cents!!! ARE YOU KIDDING ME??? - My options for paying the $.16 cents, was to pay it over the phone for a fee of $10.00!!! (ya, that makes a lot of sense)!!!, or come back to Indiana from Illinois and pay the $.16!! (that makes even more sense! Idiots!) I asked to speak with a supervisor (Debbie - she was worse! Where to they get these people???) - I had a $5.00 "share" and told her to just take the damn $.16 out of the $5.00, she said ok, then sent me a cashiers check for $4.84 (REALLY!) This just cost your company a lot more that $.16 to get this resolved. Unbelievable!!! Finance sources are a "dime a dozen", go somewhere else!!!! read more

I've been a customer for a long time but I've the past couple years their website and app have become unreliable. Their site goes and app mainly goes down on Fridays when I need to check my deposits and pay bills. Their interest rates don't compare to other places either. read more

Do not use this bank. Their fees are worse then Wells Fargo!!! Was happy with TCU and opened a savings account for $200 as it's not my main bank but wanted to establish some history and possibly use them for other needs in the future. After the switch they charged $10 a month!!! By the time I was able to get over there and close the account I received $126 dollars. The teller didn't even ask me why I was closing the account. Just closed it and said have a nice day. read more

I have been a member of TCU for 40 years. I even kept my account when I moved out of South Bend and then out of Indiana. The call center is very busy which may cause you to call back. Since switching to Everwise the app does not work. I found out about the change when the TCU app did not work. I currently have a loan with Everwise. When it's paid off I will close my other two accounts. The customer service is not like it should be or use to be. read more

If i could give them negative stars, i would. If you need a place to hold your money, I guess they'll do, but other than that, don't expect anything. Their tellers aren't friendly, they won't help with disputes, their mobile app s**ks. Want to feel like a bother, this is the place for you. The service has his been going down hill the past decade. Only staying with them so I can use credit union atms everywhere. Have to say, PNC is definitely better. read more

I had a repossession company come pounding on my door. I called to have the situation resolved and the representative was absolutely disgusting. They were accusing me of being further behind than I really was. The disgusting representative would not let me speak. Her words very aggressively were "LET ME TALK". It turns out I was right and they were wrong. Absolutely horrible customer service. read more

I have an auto loan with this company and just received a collection letter for a July paym that has been made. Not 30 days behind what is up with this? Never experience this with TCU. Not pleased been a customer over 3 years! read more

Absolute TRASH. If you value your time, money, and sanity look elsewhere. I have been a member with this bank for YEARS but since they made the switch (and a little bit prior) to Everwise from TCU they have just hit rock bottom when it comes to transparency, communication, and most of all customer service. The "re-branding" in and of itself was just and idiotic waste of MILLIONS of dollars that could have been put towards taking care of their people and their members. Simply put, if we did not have our Mortgage through them (which we got when rates were at the bottom end), we would have ditched them. Take it from me, as a long-time member, avoid these folks at all costs. read more

I have been with TCU for over 35 years. Used to love everything about the credit union. Key word used to. As others have stated, TCU changed their website and app format in 2022 and it has been a disaster. The site looks like some preteens designed it. It is very cartoonish looking, hard to navigate, and icons fail to work constantly. I gave it almost a year and it is no better than when it first launched. The heads at TCU in charge are obviously not listening or could care less what members are stating about the new format. Check the App Store and Google Play ratings. I do 99% of my baking on my laptop and phone and I am not putting up with it any longer. I was looking at screen shots of Indiana Members Credit Union app and saw they run the same format that Teachers used to have that is easy and actually works. After Christmas 2022 I am withdrawing all my accounts from TCU and taking my business to Indiana Members. read more

went to Westfield new branch. big disconnect. introverts and unhelpfu. just dont care. couldn't get an answer to a simple question about Debit card. read more

So to piggy back off my last complaint, I was called by corporate or Supervisor concerning my issues. Explained the whole situation, but eventually told her i would upload optional docs, that were not suggested to me by any rep on Tuesday at 8:00 am, i was told i would be Priority and would be contact today is Thursday 4/18 remind you i completed this application on 4/08. I was told told that was it. I had to call again today, because no follow up was made or notification sent for me to sit on hold for 20 minutes for the rep to come back and say they still need more docs. Don't waste your time here please go somewhere else... This has been Customer Service from Hell. I am not submitting more docs when your company clearly has training issues and problem following up. I am a New Customer if you are treating Existing customer's this way shame on you !!!. All Lies and Broken promises. Just making Excuses , i had to follow up and provide all these docs while i am trying to work myself. No voicemail, Email, No Nothing, but you want me to put my money in your facility. I gave you the benefit of the doubt i will be contacting BBB at this point. I have been treated unfairly just been given the run around the whole time while someone has all my info tho smh and keep asking for more. I am sitting here waiting on account to open and Application was still pending no one attempted to call back to inform me again. If i hadn't call today the application would have just been sitting there. And don't get me started on the long call holds, its was 10:00 they open at 9:00 i was on hold for 20 waiting for someone to put me back on hold for additional 15 minutes. FYI...... And for the Generated Message below from the So called Owner. No one has contacted me regarding my issue. So again this is a documented Lie by your facility and lack of Empathy. read more

Called to find out why a week after paying off a car loan there was still a balance. Answered all security questions and gave the acct info but pretty sure they discriminated against my voice because they asked who they were speaking with many times and told me unfortunately i need to come into the branch for security purposes. the branch closes at 5 i don't get off work in time most days. If a customer provides all info why cant you answer a question said customer has. I didn't ask for acct info i fact i gave it to them. read more

Horrible customer service i had been on vacation came home was like omg i forgot to pay my car payment tried to call and pay with a CC was told i cant WTF read more

The app doesn't work. The website is complete garbage. This is the worst possible option for anyone looking for a car loan. Customer service is well beyond subpar, much like Everwise itself. read more

TCU was wonderful. Everwise has been a nightmare. It was supposed to be a name and logo change, but it was much more. Employees are rude and lack empathy. This bank has changed in so many ways since becoming Everwise. Customer service is horrible. My father was treated awful at the Schererville or Dyer branch. Indianapolis branches have people working from home on a screen at drive thru that answer you as if they hate their job. My friends that I recommended TCU to years ago have had negative experiences after the "name change" as well. I'm not sure what happened but I can't wait to pay my loan off with everwise and leave. Reviewing so I can save someone from the disappointment of a so-called credit union that is not what it used to be. read more

We recently purchased a car and the salesman recommended TCU. We have been married 46 years and have excellent credit. We have a problem with their online bill payment system and cannot get anyone to call us back. Huge disconnect between the various departments. Will never do business here again. read more

Their call center is the worst one I've ever spoken to. They made a mistake and credited my personal account with my truck account and so far have not even tried to fix it. I am looking to have my alone transferred immediately because I no longer want anything to do with this joke of an institution Thank you read more

Fees on top of fees, only cater to teachers. Worst financial institution around. Paid off a loan, amount changed 3 times, I was 8.00 short on a 14,000 check they made me go to an atm machine to get it. read more

Their online banking site is 1,000% garbage. I am PISSED my truck loan runs through this institution. AVOID AT ALL COSTS.

I just started my Auto loan and I have tried several times to setup account online fighting through error message after error message and only to find out that I can not make a payment unless I have a bank account through this bank because there is no way for me to pay my payment any other way unless you go to the building and pay it in person. read more