A few minutes ago, I received a call from an individual, "Malik Carey", whom I believe is the owner…read moreof the company and the conversation was entirely inappropriate. I had been receiving therapy through Family Healing Center from 2019 until 2023. However, my therapist, who I had been seeing during this period, notified me of his departure from the practice this past summer. Initially, I had in-person sessions until the pandemic forced a transition to Zoom sessions. During the transition to Zoom sessions, I inquired about handling my co-pays, as I used to pay $20 during in-person visits. I was told "not to worry about it", and throughout my Zoom sessions from March 2020 to July 2023, I NEVER received any requests for co-payment. This summer, my therapist informed me of his departure and advised me to inform the front desk that I would no longer be a client of Family Healing Center if I wished to continue therapy with him. Upon calling, I was informed that I had a balance of over $1,500, which was surprising since I had not received any communication about the co-pays despite being told not to worry about it. After some discussion, I paid an amount I could afford and set up a payment plan. Due to the stress of moving and learning about my sister's Stage 4 cancer diagnosis in August, I forgot to make the monthly payments. About 30 minutes ago, I received a call from "Malik Carey" regarding my outstanding balance. His tone was defensive, and he began interrogating me about the unpaid balance. When I explained that I had forgotten but will make a payment on Monday, he continued to lecture me on insurance and expressed his confusion about why I hadn't paid. When I disclosed that I had just buried my sister two weeks ago, he changed his tone, stating that I should have told him that in the beginning, stated they are a "Christian" organization and don't want to send African American people to collections. I expressed my disappointment in his inconsiderate and inappropriate tone, highlighting the importance of respect, especially in a business providing therapy services. I emphasized that people may be going through difficult times, and it is crucial to approach them with empathy, especially in a "Christian" organization. This review aims to inform prospective clients and educate the owner on the importance of approaching individuals with empathy and respect, particularly in a therapeutic setting.

From the owner: Family Healing Center is a counseling center that is rooted in community and spirituality. We…read moresimplify the difficult process of finding proper mental health expertise. Our staff covers any possible patient need through their varied expertise. If you or a loved one need help, give us a call.

I highly recommend Speech & Hearing Associates at the Roseland location. They are one of the very…read morefew places that take insurance. My son has been coming here since he turned 2 yrs old for speech therapy, and he's improved so much. He loves Nicole, who he's been working with since the beginning (Anissa did his eval). Nicole always takes the time to inform me about what they are working on, and she sticks to the curriculum even when he's being resistant. My one criticism is that the woman at the front seems a little overwhelmed, and the office is a tad disorganized (they didn't forward the paperwork they received from his initial eval to Anissa at our first visit). Not unusual and the pros far outweigh any cons. It's not crowded, and the therapists really know what they're doing. I highly recommend this place.