Avita is great- receptionists are friendly and smart, you can easily book online or in person or…read moreover the phone. Sebastian is a great RMT who has some special techniques for shoulders, and Peter is a knowledgeable and easy to talk to PT that has helped me a lot. Also, I'd like to give a special mention to Simon who gave me a great massage when Sebastian wasn't available. A+

Great service from the front end staff every time. Pleasant and proffessional. Monica (massage) and…read moreRichard (acupuncture) are super helpful with both my neck and back issues.

I believe this is the first location before the Front Street one. It expanded several years ago and…read morenow it has more treatment rooms plus two bathrooms. I also like how it has a glass door (wave to open) to separate the treatment areas from the reception waiting area. This place is where you can get massage therapy and acupuncture treatments. Each room is relaxing with tranquil or spa music being played (playlist is dependent on each practitioner). There is a basket to put your clothes and phone in the acupuncture treatment room. I see Dr Koh for acupuncture and she is wonderful. Very caring and she listens to your concern. In the past, I dislike needles so she usually uses baby needles or does more cupping on me. Now I still dislike needles but can tolerate them more, so I think she uses the regular needles on me now. Besides just cupping and acupuncture, she is a TCM, so she also takes my pulse to check how my organs/body are doing. She has suggested taking supplements and medicinal tea or avoiding certain food to help with the ailments. The front desk staff is always very friendly. Paid street parking out front. Sometimes I park at Anvil Center if there is no spots and walk across.

Called in advance to confirm insurance will cover. At the time of the appointment was told that…read moreinsurance has declined due to requirement of a doctors notice. Nobody has advised me to get the notice prior to the appointment. Got charged $65 for cancellation. What a robbery

I began physiotherapy at Physioworks with Gevorg Eginyan after my doctor referred me to a surgeon…read morefor my knee and explained that surgery wouldn't be considered unless I tried to rehabilitate it first. At that point, I was mostly going through the motions of physiotherapy and believed surgery was my only real option. Years of hockey and other sports had left me convinced that the damage to my knee was chronic and likely irreparable. I'll admit I was skeptical, as I hadn't benefited from physiotherapy in the past. Working with Gevorg completely changed my perspective. What sets Gevorg apart is how clearly he explains the biology of the body, how it responds to trauma, how chronic injuries develop, and most importantly, how healing actually happens. That understanding made a huge difference for me and helped me trust the process. Since starting treatment, my knee and overall leg strength have improved drastically. I've also seen significant improvement in long-standing back and wrist issues in just a few months. Most surprisingly, I've started running, something I've never done in my life and always hated. Yes, I've joined the cult. At this point, I don't anticipate needing surgery at all. I truly cannot say enough good things about working with Gevorg at Physioworks. I also want to mention the clerical staff at Physioworks, who have been consistently helpful and friendly.

Excellent physios and quality of care - hands down the best. No matter who you see - always…read moreprofessional and helpful.

Tonume offers a unique type of acupuncture, which originated in Japan, from a licensed TCM. I…read moreexperienced my first treatment and it was very gentle - my practitioner Kaz explained it thoroughly beforehand, did some diagnostic work, performed some deft, almost imperceptible palpations on my abdomen, then inserted a few small needles into my ankles and on my forehead. There was no pain whatsoever. It's been a couple of days and it seems I'm sleeping better. My nervous system has slowed down. I scheduled another treatment and I expect it may take a few more before the results are obvious and tangible. I'll update again if/when that happens.

I walk by this place every day, and finally decided to give it a go when my body was hating me one…read moreday. I've since seen several different RMTs here, and have been pleased with the results each time. I usually go for basic maintenance; my hips have a tendency to become misaligned, and I've been properly re-adjusted every time. Last year I strained my achilles tendon, and the RMTs at Tonume definitely helped to speed up my recovery. They were also life-savers after I had surgery on my wrist this past summer. I had to do everything with my non-dominant hand/arm, and those poor muscles were not used to all the stress. I don't know what I would have done without regular massages on my arm and back then! I've also gone just to get some quiet relaxation time in. Some of the RMTs are a bit chatty, but I find if I mention I would like to relax when I'm booking an appointment, they are a bit quieter once the massage has started. It used to be fairly easy to just walk in or call and get an appointment with very short notice. In the past few months I've found it's gotten a lot more difficult to book, so be sure to book in advance (especially towards the end of the year when everyone is trying to use up their benefits). They do have an online booking system, which is usually handy, but it did fail on me once, which made for a particularly disappointing afternoon when I showed up only to find I didn't actually have an appointment. Be sure to double check!

I highly recommend Kathrine Mitchel! She is pretty booked but when she has availability, jump on…read moreit! I have hip issues and she is so thorough and attentive. We usually start with some movements to loosen up my leg range. Then we dive into the massage which helps release all the tension. After, she uses a therapeutic ice cold creme that relaxes and settles the muscles. One of the best massages I've had! Thank you Kathrine! Can't wait to come back!

Great spot for massages when you need real work done. It's not a spa experience, but the providers…read moredo a great job for actual injuries. Usually can get an appointment quite quickly if you're not too picky with who you book with! #ContestEntry

I had a car T-bone me a year and a half ago and sustained a lot of muscle , nerve and tissue…read moredamage. ICBC suggested I should get some physio and I started going to Cristina Trasolini, and with her treatment and excercises, and also Sidney's when Cristina was busy, I was gradually becoming more relaxed and had less pain. In July 2023, in a conversation with ICBC, they suggested I try kinesiology. I started working with Gordan Quan who has taken me to where I now can walk with a normal stride without stumbling and pain. I have found Cristina, Sidney and Gordan to be supportive and encouraging, and the clerks at the front desk most helpful. I have already suggested a friend of mine get treatment at PhysioWorks. Anne Cameron

I am saddened to have to write this review but as a client who have not received the appropriate…read moreservice, I believe I have the every right to do so. Couple days ago, I went in for a massage (due to MVA). I have been seeing this RMT for a while and enjoyed the pressure and instant relief. However, during this session, while I was on my back I felt no pressure. I opened my eyes and he was asleep and nodding his head. To try to wake him up I asked for more pressure. Few minutes later, I again felt no pressure. At this point I was so frustrated and angry that I wanted to get up and leave. But just decided to move my head a bit to wake him up again. After my massage, I asked the front desk to cancel all my future appointments. They did not question reason for cancellation - I had about 3 booked ahead. I emailed the clinic to explain my frustration and the unprofessionalism. The apology I received was not sincere and the management was busy defending the RMT and the clinic. I hope this doesn't happen to anyone else and I hope the clinic re-evaluates their client care and service. They offered refund for the treatment where the RMT fell asleep - which they definitely should but the offer to cover for my next treatment I am no longer accepting due to the lack of empathy from the management from their follow up email: "I do understand your point of view. I expect professionalism from all of my therapists as well as people in other industries. I do have to say that this is uncharacteristic and he has numerous loyal clients that have followed him for years. I have never received a complaint against him nor do I believe this will become an issue. He is a human who made a mistake and I tend to allow some leniency for such. I believe all of us have made mistakes before. And it has been an especially tough year for all, which I take into account. If you knew him as a person he has a very kind demeanor with a good moral compass. These are the characteristics I look for in therapists and I believe we have an outstanding team. You came to us with this reputation in mind and I'm sorry you were the one to have a lesser experience but I assure you this is a one time event. I do value his therapeutic skills and it is very hard for me to speak of your treatment plan when I don't know you or your history but again after the 20 sessions of RMT treatments it is very common for clients to move onto the Active Rehab portion and discontinue passive therapy. This would have been best addressed to directly so you both had a better understanding of the overall plan. Please enjoy your following visit, - which i declined after receiving this email.

The service with the receptionist is never anything but lovely. All the employees are very kind. I…read moredo enjoy the online booking as I'm not a person who enjoys talking on the phone. Book ahead they get busy but so worth the wait. Amazing staff.

I have been seeing Ivan for the last few months to deal with shoulder/back/arm pain that is a…read moreresult of 15 years of bad posture and carrying bags on one shoulder. It has taken a lot of time and patience (and doing the exercises you are given - very important), but the results are truly amazing! Ivan helped me set realistic goals (ie; you cannot put a timeline on anything) and I am looking forward to the next phase of treatment that will incorporate an RMT. The staff are warm and friendly and the atmosphere is one of calm. I highly recommend this business to everyone!

Came here for a massage. This place is close to my work so I thought I would try it. It was my…read morefirst massage ever and it went ok. The masseuse was very friendly and she worked on me for a full hour. After the massage I didn't feel my neck pain anymore. My neck pain did come back later in the evening. The massage was $120 for 60 minutes. They serve ginger tea which was very tasty and refreshing. I'll probably be back for more treatments.

I didn't write this review 9 months ago (choosing instead to write to the management to share my…read moreconcerns privately), but 9 months later with no response at all from the team at Qi, I'm still upset by my experience and I don't want another plus sized woman to repeat it. So here goes. I am a plus sized woman. Just a fact. Happily, it's pretty rare that I feel that my size impacts the way I'm treated. In fact, the only time in recent memory that I've felt my size impacted how I was treated by someone was with the massage I received at Qi. Now, this is not a statement against everyone that works there. In fact, I had a great massage many years ago (I even asked the team if they could help me track her down, to no response), but I couldn't tell you who it was with. This time however, I selected to have an appointment with Jorg. He specializes in joint, posture & movement issues, and with chronic problems I have stemming from a past broken leg and multiple related surgeries, he seemed like the perfect match. Only, that hope was one way, as I got the distinct impression from the moment he walked in the room that I wasn't his "ideal" client. What followed was a 50 minute massage (in a 60 minute timeslot), zero check-ins about pressure or anything at all, and about the only words he said to me felt like a complete slap in the face. At the end of our time, he told me bluntly that he specializes in *sports* massage, and that the next time I come in? I should book with someone else. Message received loud and clear, Jorg. I'm truly sorry that in your world, only the fit and slender qualify for your help.