Beware: Everything about this company is fraudulent. They're not out of Fort Lauderdale as listed…read morehere, they are out of Hialeah, FL. They are not licensed in this or any other state, nor do they have insurance. See BBB review below:
Humberto M. Rosado Jr, who is the registered president for this company, finalized a contract with us on 3/14/17 for a new "Standard" kitchen remodel. The new kitchen remodel was to include white wood cabinets, granite counter tops, handles and hardware, 50/50 sink, crown moldings, old kitchen removal, labor, and delivery & install.
Mr. Rosado presented himself professionally with a Mercedes work van that included a cabinet and granite showroom internally. He led us to believe we were receiving outstanding customer service, however, after several months of issues and lack of communication from the business, Mr. Rosado's manners and customer service have proven to be the complete opposite. Mr. Rosado personally installed our kitchen approximately on 3/29/17. The kitchen was finalized shortly after. On 4/6/17, we contacted Mr. Rosado, as 7 cabinets doors began to crack where the handles/internal hardware were attached.
Mr. Rosado was always hard to get a hold of, but at this point he was simply not answering. After numerous attempts, I called him from a different number and he agreed to come. On 5/19/17, Mr. Rosado and an associate removed the 7 cabinet doors and took them for repainting and repair. He promised us that they would be repaired, repainted, and returned to us on Saturday 5/26/17. He was also going to "re-caulk" some areas where the caulking came undone. Once again after numerous attempts to contact Humberto and his associates, he sent a new entity (Cesar Ruben Rodriguez Reyes) that we had never dealt with on 6/4/17, one door was missing and all of the other doors had the existing issues and new issues.
The doors were now dented and damaged in several locations, along with signs of a bad paint job. We refused the doors and the associate told us that he would resubmit the doors for repaint and repair. As of 6/9/17, we were still missing the 7 doors, the "re-caulking", the covers for all of the screws that hold the cabinets, and door handles. This is a huge safety hazard for our family, as we have small children and all of the glass, utensils, medicines, etc. are all exposed.
On 6/12/17, Cesar returned with 5 doors that we reluctantly accepted, as they were not perfect, but we feared that we would not have any doors at this point. He was missing 2 doors, hardware, etc. Upon his arrival, he installed 1 door above our brand-new stove. Upon his installation, he stepped on the glass top cover and shattered the glass. I've tried to reach out to Humberto Rosado Jr. about this, who told me he wished I would never call him again and hung up on me.
As of today, 6/29/17, I'm missing 2 doors, caps to cover screws, handles, caulking job, and a broken glass stove top.
