This has been a terrible experience for me and has become a source of real trauma. I started my gym…read moremembership in March 2024 but was only able to attend for less than 10 days due to ongoing health issues. When I signed the contract, Jaff assured me that I could cancel the membership anytime by providing one month's notice. I was also told that one additional fee would be deducted before the cancellation was processed. However, it is now May 2025, and despite sending over 20 emails and repeatedly requesting cancellation--more than 100 times--my membership has still not been terminated. On May 10, I relocated to India for medical reasons. I submitted my employment letter, flight ticket, and boarding pass as proof that I am no longer in Canada, and once again asked for the membership to be canceled. Yet, no one is responding appropriately or taking action. I genuinely don't understand why this is happening. This mishandling is causing me unnecessary distress during an already difficult time.

Came for a drop in as my regular gym is closed during Xmas Eve. Women's section was very small and…read morelimited. Went to the coed section and equipment was falling apart yikes ..

Very friendly atmosphere! I started out on the She's Fit…read moreside, but decided it was time to take things seriously, so I got a Personal Trainer! Tony Duong at Club16 Lougheed is incredible! He's knowledgeable, supportive, easy to work with, and keeps you accountable. He helped me push past limits I didn't think were possible and taught me how to understand my scan results. I'm so grateful--he showed me it's never too late to start again. I highly recommend Tony!

Great Club16 location. I like how open the space is. Parking can be quite challenging given the…read morelocation. No issues with the equipment or staff.

Love this club and the staff is fantastic! Adi, Ankit,…read moreKieran, Chris etc.... I only wish they would extend their hours at night. They close @10PM M-Th, 9PM Friday and 7PM on weekends. I personally rather go to a fitness club, rather than a nightclub. Extend your hours Club 16! Otherwise, they have great equipment that is well maintained. The place is immaculate and there's plenty of free parking. No pool or sauna area unfortunately! Keep up the great work you all! Peace, Patrick

If I could give it less than one star, I most definitely would. I was explicitly told I had to…read morecome in person to cancel my membership. I took the time to do so, yet the cancellation was never processed. As a result, I continued to be charged without my knowledge. I accept this as my fault for not checking my credit card closer, but when I brought this to their attention (not expecting a refund as I should have checked my card) I was told I would still need to pay another month's fees and a yearly maintenance fee!! $%%#@$#%$ This situation reflects a serious lack of follow-through and really low grade customer care. I fulfilled my obligation by cancelling in person, and the failure to process it was entirely on their end. Expecting additional fees after their oversight is just bad business ESPECIALLY when they can see I haven't been to their gym in OVER A YEAR!!! I would not recommend this gym to anyone and I will be sure to spread the word.

OrangeTheory Fitness just opened a new location in SuterBrook on February 6, 2016. I was lucky…read moreenough to sign up before their grand opening to take advantage of promotional pricing. To be honest, I probably wouldn't have signed up otherwise, as their regular price ($160/month) is out of my budget. I attended my first training session this past weekend and I have to say, I was really impressed with their equipment. Everything is very high-end, top-of-the-line and the studio itself is very clean and well-organized, not to mention ORANGE! The music is very high-energy and well-suited to the environment and the workouts. The classes consist of a type of circuit training, where you switch between treadmills, rowing machines and weights/resistance training - and it's all based on your heart rate, which means anyone from beginner through to advanced levels can participate and benefit from the same class. I haven't been to a gym for a really long time (embarrassingly long!) but I was able to keep up and go at a pace that suited me. You're given a heart-rate monitor to wear during the workout and your information is displayed on screens in different locations throughout the studio so you can keep an eye on your progress. If you stay within your 'orange' zone (84% or higher of your maximum heart rate) for 12-20 minutes during each workout, you can burn an average of 500-1000 calories. My instructor, Jahnele, was amazing. She explained everything before we started and after the class, took a few minutes to explain the results on the screens and what it all meant to us as participants. She also said that each workout will vary, so it never gets boring. I'm very excited to start my fitness journey with OrangeTheory!

This is an excellent concept but a pretty poor execution at this location. First the positives:…read more -the trainers are great. -the concept of hr monitored high intensity group interval type training is great -the equipment is good and clean but a bit cramped together. Why the dismal two stars you ask? Well it's expensive, but that's not why, in fact I would be ok with the $169/unlimited or 139/8 sessions if there were classes available. They keep their prices pretty quiet and don't even tell you over the phone because they want you to come in, so here you have them. The number 1 reason that it's not worth it is that you can't get any classes, they reduced the number of classes a few months ago and are now full with the limited classes that they have. You have to book several days in advance. Plus they keep advertising challenges that encourage you to come in more frequently and pay for the higher unlimited package and once they have your money you realize that you can't even get into any classes because they are all full. So do your homework, if you want to try it, best to check another location and see if the classes of the day have space.

This place has rewired my whole fitness routine and fundamentally improved my strength in the last…read morecouple years. I highly recommend this studio. I've found community , strength, and the most amazing workouts here! Some beginners may find this intimidating but I always tell people that when I first started here I couldn't even lift the barbell !! It just takes time and consistency and you'll fall in love with this place as I have

Really great gym out in Burnaby near Metrotown/Royal Oak. It was super easy to book a class on…read moretheir website and I appreciate the ample free parking! The class itself was great. I tried the Rack City class with Aeson and he greeted me warmly and showed me around the gym. Lots of equipment, squat racks, dumbbells, kettlebells, weights etc. Aeson did a great job demonstrating the movements and providing instruction and good tips and feedback. Great warmup and challenging but fun programming. The AMRAPs and set ladders were pretty killer but I appreciated the push. Good mixture of squats, deadlifts, burpees and other functional movements.

60$/ month and no massage beds? These gym prices are hilarious. Much better gyms around for value…read more They wouldn't even offer any shirts or anything lol

I had contacted the Jim and advise them that my husband attends the gym as well as my tenant who of…read morecourse have memberships and with a membership you can bring a friend for free. I stated that I was interested in getting a membership but wanted to try out the gym first so inquired about drop in fee. I was advised they would charge me $20.00, though I could get in free if I go with my husband or tenant, I just wanted to work out earlier and didn't want to wait for either. I asked them what the monthly membership fee was, they replied, it's $15.00 a month to utilize 1 location. I then said, I know two people who already have memberships already who live in the same household, I just want to try out the gym as I was thinking about purchasing my own membership however, you still want to charge me $20? teply "yes" I understand they need to charge a drop in fee, I think I would treat every situation a bit different depending on circumstance. If I cannot prove Vy on my drivers license, that two other members of the gym lived in my household, I can understand that reply since there are people who will lie about things like that. It really makes me sad because I wanted to train there and have the option to work out with my husband or my tenant if I wanted to, however that experience made me not want to go to the gym ever

Love the instructors and the Zumba classes ! Great people…read moreand atmosphere. Made new friends and my daughter really enjoyed the fitness classes.

I love it here. Understated, and welcoming, the classic, small, neighbourhood gym that offers,…read moreyoga, training and group classes. I've done fitness classes (fit camp basic with Winnie) and Hatha Yoga evening and daytime also. Winnie makes her basic class fun, welcoming and adaptive for most fitness levels working with weights and movement for a good full body work out. The yoga was good for all levels, well-paced and thoughtful. I felt so balanced at the end of the session - which is a good thing.

Not the biggest fan of spin but my experience is fully reliant on the theme topic, for example when…read morethere was a high school musical x hannah montana class i signed up SO FAST. That class playlist was absolutely fire and I wish they would make it a regular. Some instructors would also take request so don't be afraid to request for something! (e.g. a kpop group specifically :P)

I tried this studio on class pass. The staff are super friendly and check in was organized. At…read moretimes there was a line, but they kept it moving. They have a map for the studio ready with all the bike assignments right when you check in, which was super helpful. Classes include cycling shoes, a sweat towel, bath towels and shower amenities. Lockers are free and quite large. There was a bit of a bottleneck at the lockers and also in the reception, waiting for the studio to open. There is also a hydration station with two taps for water bottles, which is awesome because most gyms only have one and a line always forms. The studio itself has a good vibe. The lights are low and there's mood lighting. The decor is trendy and it's clean, with sanitizer wipes to wipe down touchpoint after the class. There are mirror on three sides so it's easy to check your form. The one con is that the studio itself is not that big and they definitely have crammed as many bikes as possible into it. The back row is tiered though, so that helps somewhat. The space only can become an issue during the stretch and also I think it restricts what can be done with the weights. The instructor was very approachable and had a school dance throwback playlist ready. She made sure to control the lighting so that it matched the class. She also helped people check their bikes. The class had a fun atmosphere. The change room has three showers. They aren't the biggest, but they are sufficient and have good water pressure. They also provide skoah shampoo, conditioner and body wash. Would like to see the ingredients for the toiletries though. Some good amenities in the changing area including razors, tampons, curling irons and a bunch of hair dryers. Lots of bench space as well that is tiled and built in, which is smart.