I always feel so much better leaving!! The mix of muscle testing with the Chiropractic adjustments…read morehelp me feel that everything is exactly where it should be.

Very patient and listening chiropractor really focuses on your capability and wellness and comes up…read morewith a plan to achieve functional mobility

It's incredibly disappointing that in 2025, businesses still struggle with basic customer service…read moreequality. What's worse is when complaints about discriminatory treatment are dismissed under the false assumption that racism cannot exist within the same racial group. The idea that a Black employee cannot be racist or biased against another Black person is not only ignorant but a failure to understand cultural relativism, power dynamics, and internalized prejudice. Racism is not just white versus Black--it exists within communities as well. There is a long history of Black individuals internalizing harmful societal messages and enforcing them against their own people. Whether it's due to proximity to whiteness, ingrained respectability politics, or personal resentment, many Black people have adopted biases that lead them to treat other Black individuals with less respect, patience, or courtesy than they would extend to white people. This is exactly what happened here. The issue isn't that the front desk employee didn't speak English--it's that she deliberately switched up how she interacted based on race. Using slang, passive-aggressive tones, and dismissiveness towards Black customers while immediately switching to professional, polished, and articulate speech for white customers is a clear example of racial bias. This behavior suggests an ingrained belief that Black customers do not deserve the same level of professionalism and respect, reinforcing the idea that whiteness is the standard for "deserving" good service. This business response also reflects a deep misunderstanding of cultural relativism--the concept that one must understand behaviors and practices in the context of the culture they exist within. Simply stating "our employee is also Black" does nothing to address the core issue. Black people can--and do--discriminate against each other. There is historical resentment, often toward Black men in particular, rooted in gender dynamics, social hierarchies, and personal biases that manifest in everyday interactions. The notion that a Black woman cannot be racist or discriminatory toward a Black man because of shared race is simply false. Instead of acknowledging these valid concerns, the business owner chose to deflect, gaslight, and make inappropriate assumptions about the customer. Implying that the reviewer's complaint was just a way to "distract" from a failed test is unprofessional, offensive, and completely irrelevant to the core issue: inconsistent and biased customer service. No business should ever publicly speculate about a customer's test results--it's unethical and a clear attempt to shift blame instead of addressing the problem. The fact that multiple reviews highlight similar issues shows a pattern, not an isolated incident. Rather than hiding behind weak defenses, this business should reflect on why so many people have had the same experience and take action. All customers--regardless of race--deserve to be treated with the same level of respect, professionalism, and courtesy. In 2025, we should be far past having to explain this.

The original complaint clearly demonstrated a stark disparity in customer service based on race…read more The reviewer observed that the front desk employee exhibited passive-aggressive, unprofessional, and dismissive behavior towards them. However, when white customers arrived, the employee suddenly became warm, accommodating, and articulate. This behavior goes beyond mere customer service issues; it serves as a glaring example of internalized bias and the persistence of double standards in how businesses treat Black and white patrons, even in the year 2025, when equal service should be the norm. Instead of addressing this issue directly, the owner's response does the exact opposite--it deflects, assumes wrongdoing on the customer's part, and dismisses the reality of what was experienced. By suggesting that the customer was simply "distracting from what was truly going on," the owner implies that the customer failed a test, which is both inappropriate and unprofessional. A business should never make assumptions or publicly insinuate anything about a customer's medical or testing status--it's a breach of professionalism and a clear attempt to invalidate the review rather than take accountability. Another critical issue overlooked in the response is the language disparity. The problem wasn't that the employee "didn't speak English"--it was that they deliberately code-switched, using slang and informal language when interacting with Black customers while speaking in a more polished and professional manner with white customers. This behavior reinforces classist and racial biases, sending the message that Black customers are less deserving of the same level of respect and formality. In a professional setting, all customers should be addressed with the same level of courtesy and professionalism, regardless of their race. Moreover, the owner's attempt to discredit the review by claiming that the employee in question is also Black demonstrates a fundamental misunderstanding of discrimination. Internalized racism and bias exist, and racial disparities in service aren't always limited to white-on-Black discrimination. There's a long history of individuals within marginalized groups being conditioned to treat their own with less regard, often as a reflection of systemic pressures. Simply put, the fact that the employee is Black doesn't imply that they can't exhibit preferential treatment towards white customers. This review isn't an isolated incident--many others have reported similar patterns of discrimination at this business. Instead of gaslighting customers and making unfounded assumptions, leadership should take these concerns seriously, implement comprehensive customer service training, and ensure that all customers--regardless of race--receive equal, professional, and respectful treatment. Customer service should never be a privilege based on skin color.

I work in a busy family practice clinic. Our providers frequently order Cologuard testing for our…read morepatients. Results or those tests are faxed to us from Exact Sciences. They are most definitely a real and legit company, to state otherwise is simply ridiculous

I am writing to share some important information regarding the Cologuard test kit versus a standard…read morecolonoscopy. While the kit may be a less invasive option, there are several significant financial and procedural risks to consider. First, insurance may not cover the cost of the Cologuard kit regardless of appeals, which could result in a $740 out-of-pocket expense. Additionally, there is a possibility of a false positive result that would suggest you must get a follow-up colonoscopy. Most importantly, if you use this service, some HMOs may reclassify a follow-up colonoscopy as a "Diagnostic" procedure rather than a "Preventive Screening" in their CPT codes since you already used your preventative screening with Cologuard. See how that works? This change in classification could lead to your insurance denying coverage for the colonoscopy, potentially costing you up to $7,000 out of pocket. I wanted to make sure all that read this are aware of these potential financial complications before making a decision.

Comfortable facilities and considerate staff, My primary…read moredoctor works out of this facility, I have also had lab tests taken here and therapy visits. Overall I think this is a great clinic, I live on the other side of town but prefer this location and have been coming here for years. Would recommend!

I am a covid long hauler and struggling to find a Dr. that took me serious early on with my…read moresymptoms. I have been working with Dr. Preston M. Stephens and he has been understanding. He is an amazing Dr. I just wanted to give him a shout out for helping me because this has been such a long health journey. The facility is clean, friendly, and welcoming. I suggest getting in early for check in. To the staff at Odana Atrium keep up the amazing work !