I cannot enough positive things about this business! They gave me an estimate to fix a mirror and…read moreeven on the day they were going to replace it, they were able to offer a less expensive option. They saved me a lot of money. Their communication via emails was stellar. Their prices are reasonable and the staff are truly professionals. American businesses in general could learn a lot from how they conduct business with their customers!

Just picked up my car today. Absolutely excellent service and craftsmanship. Outstanding…read morecommunication and customer service. Thank you !

Don't use this company. They appear to represent the opposing insurance company over the vehicle…read moreowners best interests. After only getting an estimate Carstar Utzig, with no authorization to perform work, with no authorization to release information or photos, releases information and photos to insurance companies before you've even decided to use them for the repairs. Something about their relationship with insurance companies doesn't pass the smell test. And now, because of their actions the insurance company is refusing to repair all the damages.

My daughter's car was repaired here after she was hit by an intoxicated driver. The damage was the…read moreother driver hitting her car no the back passanger side door, quarterpanel and rear bumper. The front office staff were pleasant to deal with and the car was done when they said it would be. We had a rental car while the car was being repaired. Everything seemed to go well, until 6 months later. The car has no rust anywhere else on it yet suddenly there is all kinds of rust in the area that was repaired. I contacted Carstar again and sent them photos. Their response was that the car was already rusting when they got it and that they repaired the collision damage, not rust. Clearly whatever repair they did made caused more of an issue or maybe it is what they didn't do?. I'm attaching photos from immediately after the collision, zoom in on the wheel well, during repairs, and now. I would hesitate to use them for my next collision repair due to this issue .

I keep returning to Hesser -- collision or the dealership -- from Rockford, IL. Worth the trip,…read moreevery time. Have come here now for decades. With multiple vehicles. Friendly, helpful, informative staff who take great care of your vehicle -- and you. Have always received service/assistance above and beyond expected. Always feel respected and appreciated as a customer. Do not feel taken advantage of. Ever. And have you met the body shop's kitty cat? Or heard her story? Shop mascot. ‍

Wife had a 1 mph fender bender that broke the left rear turn signal. nothing major, but efforts…read morewere made to see if a 3rd party turn signal was available to save some money. It was! Super small project, and yet efforts were made to save some money. Definitely appreciated.

So I got side swiped by a guy that blew a stop sign almost 4 years ago. Brought my truck to Budget…read moreafter getting a couple different estimates. The other places didn't seem to care as much as Budget did. Maybe it was because it was a high dollar repair. It was just a hair over 10,000 to fix. Either way, Budget was the place to go to. They got me into a loaner truck while they worked on my baby. They even re-glued the door ding guards twice after it left their shop. Everything was fantastic. It was a total 5 star experience! Fast forward to March 2018...... I hit a deer. Driving for 20 years and it finally happened. Called Budget before I even heard back from my insurance company. The girl that answered the phone was almost rude. I made an appt to bring my baby back in for an estimate and to glue those darn door guards again. Jamie came out and took pictures for the estimate. I told him that after the impact, my check engine light came on. He didn't seem to care..... He did assure me that he would check, and if it was deemed to be due to the accident, it would get fixed. He did not check the code at all at that time. I then asked if I could get a loaner truck while he fixed it. He told me that they never do that. He seemed more difficult to deal with. This is not the experience I got last time at all. Maybe he was having a bad day. So he went to get the estimate ready. I didn't even get a paper copy of the estimate. I had to find out the number from the insurance company. I called a couple hours after I left to see if it was ready, and the office girl told me very rudely that 2 more people came in after I left and he was busy helping them. That didn't seem to be a very good excuse either. I mean, I was there first. Shouldn't he have been getting my stuff ready instead of helping other people? So 2 days later, I finally get the go-ahead to stop by and pick up a paper copy of the estimate. The office girl basically threw it at me. That was THE LAST STRAW. So I cancelled my appt to get the front end repaired at this shop. But I still needed to get those stupid door guards glued back on. So I tried to set up an appt to do that. I was told that I have to leave work early so I could be here before 3:00. So, here I sit. In their lobby. Waiting while they glue those guards back on. I made sure to be here by 1:30. The last 2 times it took 15 minutes to glue it and be done. This time I have been here sitting for 70 minutes as of now. Jamie has said like 10 words to me, the office girl has walked past me 10 times and hasn't said a word. Also kind of rude. Honestly, I will prolly never return here to have work done. You can feel free to delete this review if you like, but it won't change a thing.

Budget Truck and Auto did a great job on my auto body work! I had some rear end damage from a…read moreparking lot accident and they repaired the back end of my Subaru to look like brand new! They gave me a free loaner car to use for the week and only expected that I return it with a full tank of gas. When I picked up my car I was pleasantly surprised to find that they had cleaned and scrubbed all of the floor carpets. There wasn't any evidence of the dog hair that was once everywhere. They did a great job. I would definitely do business with them again in the future.

The guy who owns it is named todd. He is a complete jerk to his customers. I was told to pick up my…read morecar at one time. I showed up then was told to return an hour lator, which i did. Then his co worker told me to return im 45 minutes. I returned an hour lator. He then came to me in the parking lot and told me i was pissing him off and that my car was not ready.

They were super nice and helpful at first. But when I got my first guest proposal, they were…read moreattempting to overcharge me by almost $500. Once brought to their attention they fixed, but whole deal just felt shady. There was a lot of hidden fees and was going to pay almost $3000 over sales price even after trade in and a 2,000 dollar rebate. They were very pushy about finalizing deal even prior to having my financing. Once I brought up looking at another dealer at the same car, they refused to share any papers with me. I feel it's because they know they are overcharging me and I could have gotten a better deal.

Took my car in for servicing on a recall. That service was performed. Also asked the dealership…read moreto perform the required maintenance that included the following services as recommended by our Fleet Maintenance vendor: - Electric vehicle - Car & SUV Preventative Maintenance Inspection - Additional Services as required by your Owners Manual - Rotate & Inspect Tires - w/courtesy brake inspection - Check all lighting for proper operation, replace bulbs if necessary - Inspect Wiper Blades replace if needed None of this was done. Plus, the car was supposed to be washed for what it was worth, but that didn't happen. I'm disappointed.