Plenty of parking. Felt welcoming and open upon arrival for our one night stay. Room was clean…read more Quiet stay. Nice seating area for breakfast. Breakfast was par for course for a freebie. Front desk staff were friendly.

We stayed here for 2 nights. The hotel was clean however there was no air in the building, we did…read morehave it in the rooms though. No notice to all guests staying here. Also our room wasn't cleaned, it was said we had the DND hanger in the door which we've never done ever. However our thermostat was changed and someone had to enter the room to do that and also get the door hanger. It felt very violating to know someone was in there yet did nothing. We will not stay here again

It was nice clean rooms, service was minimal to average, never gave water or offered free snacks…read more Saw same personnel offer it to other guest not us so I felt a way. As a travel agent I asked for a tour/ Sight inspection showed credentials and was ignored. Sad but The room was nice, shower hot, breakfast food average and ladies made sure my food allergies were not aggravated.

My stay at TownePlace Suites in Cleveland was a truly pleasant and timely experience. I booked a…read moregreat rate on a king suite, but after the first night, an unexpected change of plans required two queen beds instead. Knowing this can often be difficult--especially mid-stay--I asked the front desk staff, Brett H. and Matthew B., if they could accommodate my request. To my surprise, they handled it quickly, courteously, and without an upcharge. As a frequent traveler, I can say that this level of flexibility and service is not always the norm, even at higher-end properties. Their willingness to help turned what could have been a stressful situation into a seamless one. The property itself is excellent--clean, spacious rooms, a good fitness area with free weights, a pool, and a satisfying complimentary breakfast. But what stood out most was the outstanding staff. Too often, reviews highlight only negative experiences, so I want to give credit where it is due: Brett and Matthew went above and beyond, and made my stay exceptional.

The control to our room was not turned on for us to control and the night was extremely miserable…read more I am a platinum elite customer and hotel has refused to compensate for the nightly charge. Very disappointing!

So here we are again in Cleveland, TN. We've been to TN 4 times now for softball: 2 Johnson City…read moreand 2 here. Different hotels each time. All the same chain. We arrived early in the afternoon having driven only from the Georgetown/Lexington area where we spent the night in a Hampton Inn. We were able to check in when we arrived - YAY! And and luggage cart was available and elevator waiting to take us up to the fourth floor. Most of our team was also on 4 - a few on 3. Which is fine. The first thing I did when returning the cart was check out the fitness center - BOO. At least this one had dumbbells - better than the prior hotel but nowhere near the luxurious and well-stocked fitness centers of our prior trips to TN. The good news - I spent all weekend at the field and didn't have the opportunity to work out here. I also was OK just getting plenty of walking in at the softball park as I've been overdoing my strength training. Our room was 2 double beds - nice and roomy, good TV, fridge, and coffee maker. Linens clean and spacious bathroom. The one bonus amenity was EAR PLUGS! YAY YAY as the ones I packed did not help much when I used them the prior night. These were life savers - but I still slept crappy to no fault of the ear plugs or hotel - just my hubby/roommate who snored horribly. I have learned not to even try and wake him to get him to stop. He 1. Yells at me as I, too, admittedly snore some times, 2. Gets mad at me and 3. Falls back to sleep and the snoring resumes in about one minute. Or sooner. Not time for me to fall asleep. Breakfast time! We had an 8:30 game and our alarm went off at 5:45. I went downstairs a little after 6 while hubby was showering. All I ever want is fresh fruit and coffee. Nothing more. I was 1 for 2. Coffee only. NO FRUIT. So I made time during the day to stop at Food Lion and buy my own breakfast food. I cannot remember a time a hotel did not even put out some apples. Really? Nothing? I don't think this is a COVID thing as other hotels have served apples wrapped in plastic wrap (totally unnecessary - just wash them before eating them!!) Location good, parking plenty, wifi free and no sign in needed (YAY!) But HUGE strikes for the lack of fruit in the morning and the size of the fitness center. Had we have stayed longer than 2 nights, I would have made due with the fitness center and got a work out in. But the breakfast thing would still be a problem. So not getting five stars - still pondering between 3 and 4 . . . The steaming hot carafe of decaf after an evening in the cold air was just amazing and perfect. 4 stars it is!

Very nice facility. Room is spacious and well appointed. I really appreciated the lady that checked…read moreus in. Her name was Pat. She was so helpful and recognized me as an honors member. The breakfast was very nice and had a good selection of hot and cold items. I was disappointed that there were not many tables to sit and eat. Way too modern and not practical

Hands down, absolute best customer experience with every employee I came in contact with (Meg,…read moreAshley, Peyton, Miranda)- there were very Clean rooms, comfortable bed & pillows, and overall a well taken care of facility. I have to say a very special THANK YOU to their GM Leigh Anne (not sure of the spelling). My son got sick with a high fever and She offered and made every accommodation above and beyond what any hotel has ever done. Her customer experience was off the charts for us, and I cannot recommend supporting this hotel more highly. If it wasn't for her, my son would probably be much more sick and a lot less happy. So thank you, thank you! We will be staying here again and again!

Clean rooms great service and very cheap prices and parking is ok it could have better parking…read moreits hard to find a place to park but the overall is good..

We stayed here Oct 2023 and the hotel seemed decent enough to stay in again. But this stay was…read moreentirely different. Upon entering our room a nasty sewage smell overwhelmed us and there was no escape. Good thing I had brought my own Yankee Candle room spray because we practically used that up during our stay. We figured it was from the pipes and a good dosage of pine sol would take care of that, but it didn't work. It was evident the problem was beyond the scope of the hotel and nothing they would do would get rid of the odor. We decided to cut the trip short and leave a day early. The bed was miserable with a crater in the middle and the AC unit threw out musty/mildew vapors which triggered my asthma and caused me to gasp awake choking on it. No matter what they tried to do to renovate, this hotel has age on it that they can't hide. If you're willing to risk these issues this place might me for you, but no matter the amenities and other niceties about staying here, my impression has been ruined by this experience and I am crossing it off my list.

We stayed overnight at Holiday Inn Express & Suites in Cleveland, Tennessee during a long…read morecross-country drive, and what stood out most was the customer service. We called ahead to let the front desk know we would not make the 3 PM check-in time, and even though we did not arrive until a few minutes before midnight, our room was still reserved and ready for us. After such a long day on the road, that was greatly appreciated. The room was comfortable when we got there, the temperature was set well, and the bed was comfortable too. They also offered breakfast. I did not try it myself, but my husband did and said it was good. Another big plus was the parking. We had a 20-foot U-Haul truck, and it fit in the parking lot easily. The lot felt spacious, safe, and secure, which matters a lot when you are traveling with a truck full of belongings. Overall, this was a smooth and pleasant overnight stop, and I would definitely stay at this location again.

My wife and I were on our way to Florida for vacation and decided to split up the trip by stopping…read moreat the Holiday Inn Express & Suites Cleveland Northwest. We were lucky to have a ground floor room that was close to the entrance. The room was clean and comfortable. The floors were tile so the room was a touch more noisy than a carpeted room. The shower was hot enough and did not have any pressure issues. The breakfast was easy to snag an orange juice for the road. The location is just off of I-75 and right behind a Longhorn Steakhouse within easy walking distance. Nice place. We would be willing to stop by again.

The hotel was clean and the beds were comfy. I saw past…read morereviews as it being dated (2 years ago). It was not the case now. Bathrooms were all updated and clean. They had a great complimentary breakfast buffet. Omelets, sausages, bagels, hot cinnamon buns, biscuits n gravy, oatmeal, pancake station, juices, coffees, yogurt, fresh fruit, etc. Would recommend stopping if in area.

Everything has been great so far! This hotel is super clean, and the staff is incredibly kind and…read morefriendly. A special shoutout to Madeline, who is absolutely wonderful! The pool is well-stocked with towels and the water is just the right temperature--so inviting! Honestly, I can't find anything to complain about. This place is fantastic!

What a pleasant experience! We were visiting with family and decided to do an afternoon on the…read morelake. We called and made reservations in advance for a pontoon boat rental. The staff were friendly and helpful. We were very happy that our small dog was allowed to join us. The staff shared with us that they allow dogs on tritoons, canoes, some stand-up paddleboards, the fishing boat, and select pontoons. Arrangements should be made in advance, especially pontoon rentals, so plan accordingly. The day came, and we checked in for our reservation. We were kindly greeted and given the rundown and took care of the paperwork. Afterward, we looked around the marina main office at the souvenir goodies provided such as t-shirts, mugs, stickers, and a few locally made items displayed. They also have items like sunscreen, snacks, and sandals available to purchase. A restroom on the outer of the building is provided, so take advantage before boarding your boat rental. The pontoon boat we rented ($180 for four hours on a weekday) was practically brand new and perfectly maintained. It was very clean and had a nice setup. The staff provided a map of the lake along with some tips on where to find the rope swings and the islands you could park at. If you visit the islands, be aware there's red dirt. Be sure to clean your feet before boarding the boat again to avoid any cleaning fee after you bring the boat back to the marina. We had a great experience that made repeat customers out of us. Beautiful, clean, and quiet lake, friendly and helpful staff, tip top boat rental with affordable pricing, AND dog friendly- great all around, and we highly recommend.

A group of 12 of us stayed at Cabin #15 for one night. This was a very basic, 12-person cabin. It…read morewas worth the price we paid for it: about $30 per person, with a $200 deposit. The cabin had a small kitchen, dining room, living room and den, 1.5 baths, 4 bedrooms, and 2 lofts. The bedrooms and lofts had a mixture of twin beds and double beds. The only way to get up to the lofts was via wooden ladders. The cabin was old and creaky. In the middle of the night, it's hard to move around the cabin without waking anyone up. The furniture was kind of old too, but it served its purpose. The beds were firm and the pillows weren't much of pillows at all (very flat). Probably the most surprising thing about the cabin was that it had a small mounted TV hooked up to DirecTV. College football, FTW! Amenity-wise, the only thing provided were bath towels and some disposable cups at the sink. No soap or shampoo. It seemed we had enough towels, but not everyone took a shower. Kitchen-wise, the cooking utensils, plates, and silverware were not enough for 12 people, so we had to make due with what we had. Outside, we were next to the marina and lake. We had a small shore and dock all to ourselves so that was nice. We went swimming in the lake, which was pretty clean. There was also a fire pit. We went to the nearby convenience store and picked up some firewood and a fire starter kit and made smores at night. The driveway was gravel and roundabout. Overall, the cabin was clean and in adequate condition. It was bare bones, but certainly a fair value.

Where to begin. This place is dirty, outdated and the cabins looked WAY better online. There were…read morecobwebs everywhere. The shower leaked all over the floor and no one would come out to fix it. The toilet seat completely fell off the toilet. The upstairs loft has two beds that are about 3 feet off the ground and unsuitable for children to sleep in. The cabin smelled musty and the furniture was just gross. Please find another place to stay!!!!

Rented the Cherokee Ridge for my parents anniversary and the jetted tub in the living room is beat…read moreto hell doesn't work nor did the dishwasher. ​​The captain looks very dated the stove is scary old and they told me the beds were very uncomfortable

Great stay. This is where I will stay on my next trip to Murphy. Very clean, great location!read more

We stayed at Sunset Motel recently. The room was clean and smelled of cleaning products. The bed…read morewas comfortable. The air conditioning unit was loud. Although they do not allow smoking in the rooms, smoking is allowed on the porch outside of each room. If you are smoke sensitive you need to be aware of this smoking policy. We stayed two nights. Check-in was easy enough although our greeting was not unfriendly it did not set a comfortable tone. A basket of fruit, granola bars & mini muffins were left in our room for the second morning but I was not told if there was a basket for the first morning of our stay. A coffee maker is available in the room. Noise levels here are not bad considering the motel is located downtown with restaurants nearby although late arrivals can be noisy. They have several motorcycle guests here.