great service, reasonable prices. shanti Roy was available and clear…read morein her communication. We were flying after a lengthly medical Recovery so needed some TLC with our first plane travel and we got it.

Rarely use real agents these days with the online sites and all, but had some time to kill and have…read moreto say i was genuinely surprised and impressed by Uma's service. Got some quotes on European and Middle East trips; nice that she offered to look at Cathy Pacific and Emirates to get the lowest rate. From the outside, you'll never know how huge this place is, easily 1500 square feet. Even a seating lounge too. about 8 full-size real desks for more privacy, unlike Flight Centre's long counter-style.

I had a great experience with Expedia CruiseShipCenters Kits, in particular Bian who was my agent,…read more I didn't actually seek her out, as my cruise had been paid for and booked by someone else. I was feeling a bit overwhelmed as the traveller must still get some info straight to the cruise line and I've never done this before. Out of the blue, Bian contacted me to say she would be my agent and was going to answer my questions and generally help me along. She was very helpful and patient with emails going back and forth, and assuring me that I had done things correctly. She also called with an offer to upgrade our room to one with a balcony, for only $100 more for the whole week! Also, as it was my BF's birthday during the cruise, Bian arranged another special something for us. Having never cruised before and with unknown expectations, I have to say the lead-up could not have been better with the help of Bian and her office. I'd recommend them highly to anyone!

I recommended this travel agency as they always provided the best guest service to us. This is the…read morethird trip this year we went to ask for their assistance and service. All the staff are well trained and know how to provide the best service. Jennie Lau is the best sales representative as she even did extra to make us feel confident that we will not miss anything before our trip. They even should receive extra star as appreciation. Great work everyone working at Silkway in Richmond.

Lloyd's Travel & Cruises owns a number of cottages at La Casa Resort. Our family was scheduled to…read morestay at one July 31-August 7th. This was not a typical summer vacation option for our family, but given border closures we planned it back in January not knowing how open things would be. As we approached the resort, the thick smoke from nearby fires was overwhelming and concerning for our two small children's lungs etc. We called to seek a refund and we're told it was fine to come and that it was fine. Other staff hung up or didn't return calls. After 2 nights and ash raining down on our car and the cabin Lloyd's Travel / Wendy rented to us (6841 Madrid Way), we packed up and left as they were closing down Westside Road. An Evacuation alert had been issued the night before that they hadn't bothered to tell us about. It later became an evacuation order. Despite the 3000 spent and lack of vacation, Wendy and Lloyd's Travel refused to refund despite being unable to provide any use of the areas, a provincial state of emergency and wildfires so close to their La Casa Cottage Resort. In addition to this, the cabin she rented was ant-infested and disgusting. The pool areas are completely unclean and very cheap for a place fetching $400/night. Given the lack of ethics and morals of this company not refunding and simply offering credit, I would not place any trust in their ability to offer travel services of any kind. When they are willing to endanger children for the almighty dollar, I would stay far away.

Always had the best service with Deborah Charles. She is knowledgable and meticulous with your…read moretravel plans. Ask her about River Cruising or any cruising for that matter.

This will be the second vacation I booked with Mckenzie. Both have been nothing short of amazing…read more First was In Puerto Vallarta at the Hyatt Ziva and the Second was Dominican Republic at the Hard Rock. Always have the best flights and best rooms. He's always available to answer any question i have (even dumb questions). Always quick replies and super Professional. Next time you're thinking of traveling or booking anything I'd use the Travel Group.

One of the best travel agencies I've had the pleasure to work with. They helped us plan simple…read moretrips to Toronto and Montreal all the way to our honeymoon in the French Polynesia. They are all well-traveled and can offer you those inside secrets to your vacation destinations, will get you the best prices and know which rooms have the greatest view at the right price at those special resorts. Need to change flights last minute, done with no hassle. Extend your stay? No problem. These guys and gals do it all. Love the Travel Group!!!

Always excellent service. Our agent Edward Infanti has always gone above and beyond to book amazing…read morevacations for us.

I have nothing but praise for the CRUISE EXPERTS TRAVEL agents. They are smart, savvy, efficient,…read moreand give fantastic advice. The agents I have used have been on many of the cruises and ships, so they know what they are talking about. They also give the best service I have ever had from a travel agent. For example: Our newest agent, Matthew Vaughn, contacted us the other day to tell us that he followed up on some promotions ON HIS OWN to save us $650 --even though we booked the cruise last year! He did this right before we were to make the final payment. Wow. We have booked with both the CRUISE EXPERTS TRAVEL agents and directly with the cruise lines, and I promise, they are a better choice than booking directly with the cruise lines. You will notice the difference immediately. Give them a call, and they will make selecting a cruise a whole lot easier.

I have been so impressed with Everyone we've dealt with at Ellison Travel in North Vancouver. Our…read morechoir booked a group tour as we were to sing at Carnegie Hall, at the end of March. All information was presented clearly and questions from individuals within our travel group of 100, were answered, our emails replied to within hours, and the level of service was generally way better than I have experienced with any other service agency for many many years. With Covid-19, of course, everything had to be cancelled, and the level of attentiveness and service just got better after everything else fell apart. They even negotiated partial refunds on the hotel and flights for those in our group who had not purchased travel insurance. I'm sure they were losing all kinds of money, but they put customers first. If I ever get to travel again, Ellison will be my agency, even if I would normally just book everything myself. Stellar service. Thank you all. Sandy K. North Vancouver

This is a one of a kind service! They take care of everything for you! And they made sure my trip…read morewas a one of a kind trip of a lifetime kind of experience! Their passion for customer service and customer experience went above all my expectations! I didn't have to plan, organize or worry about my vacation at all. I had an incredible trip and I will be going again next year! I can't wait

We needed help planning out our trip overseas and I heard about these guys from a Facebook group…read more They were amazing throughout the whole process and the trip exceeded all our expectations. Nothing but positive things to say about our experience with Mason Horvath Travel. If you are looking for people who truly care about your vacation, they guys are the gold standard!