Customer Service: I am very impressed by Kate Weiss' exemplary responsiveness. She has been…read morethorough in assisting us from my first contact with her. She keeps in touch when she is out of the office and even when she is in a different time zone. Expertise: Kate really knows her stuff. She has tailored our travel arrangements to respond to my specific preferences and to my wife's priorities. She is very thorough and provides useful, appropriate suggestions in response to our likes and dislikes. Overall Experience: I was so impressed with Kate's responsiveness and her thorough approach in providing me with information, I have taken over the responsibility of making the travel arrangements for my wife and me. Expedia is now my travel agent of choice. The teamwork displayed by Susie Wilkinson in Kate's absence has reinforced in my mind that I made the right move in going with Expedia.

I met with travel agent Joanne Gaucher, and explained I was moving to Europe. She failed to inform…read moreme she had booked me a flight with no stowed baggage allowance. I arrived at the airport with 2 suitcases and was told I could not bring them. I then had to scramble to get over $200. to pay for my baggage to come with me on the plane. She told me she had 30 years experience and she knew what she was doing. The service she provided was curt and bad.

I don't usually book a flight through a travel agency but this time to save us from the hassle on…read morebooking we contacted Mary Ann of Sampaguita Travel. I am very pleased of her professionalism, her knowledge and prompt response to my needs. She was able to provide me the information I needed for my target dates of travel and booked the tickets in less than two hours. I highly recommend this agency to anyone for any future plans of travels. I would definitely deal with them again. Thank you Mary Ann for your best service, you make my day easier with no stress in booking our flights to the Philippines. Looking forwards to hug and enjoy the company of my family members back home once again very soon. Thanks a million, love you guys! Imelda T./ R. T. - Surrey ,B.C.

I recommended this travel agency as they always provided the best guest service to us. This is the…read morethird trip this year we went to ask for their assistance and service. All the staff are well trained and know how to provide the best service. Jennie Lau is the best sales representative as she even did extra to make us feel confident that we will not miss anything before our trip. They even should receive extra star as appreciation. Great work everyone working at Silkway in Richmond.

Carly and Stephanie were lovely to work with when pricing out and booking the trip of a lifetime to…read moreFrench Polynesia. They are very acquainted with arranging travel there and know about the resorts. They answered my 1001 questions over many months of planning and tried their best to work with the overseas agencies and hotels to get everything arranged! I found their quotes quite competitive as they belong to the Virtuoso affiliation. Consider them for luxury vacations over the big corporate travel agencies or companies and support a local family business that has been serving BC for sixty years!! Thank you both!!

I had a great experience with Expedia CruiseShipCenters Kits, in particular Bian who was my agent,…read more I didn't actually seek her out, as my cruise had been paid for and booked by someone else. I was feeling a bit overwhelmed as the traveller must still get some info straight to the cruise line and I've never done this before. Out of the blue, Bian contacted me to say she would be my agent and was going to answer my questions and generally help me along. She was very helpful and patient with emails going back and forth, and assuring me that I had done things correctly. She also called with an offer to upgrade our room to one with a balcony, for only $100 more for the whole week! Also, as it was my BF's birthday during the cruise, Bian arranged another special something for us. Having never cruised before and with unknown expectations, I have to say the lead-up could not have been better with the help of Bian and her office. I'd recommend them highly to anyone!

Lloyd's Travel & Cruises owns a number of cottages at La Casa Resort. Our family was scheduled to…read morestay at one July 31-August 7th. This was not a typical summer vacation option for our family, but given border closures we planned it back in January not knowing how open things would be. As we approached the resort, the thick smoke from nearby fires was overwhelming and concerning for our two small children's lungs etc. We called to seek a refund and we're told it was fine to come and that it was fine. Other staff hung up or didn't return calls. After 2 nights and ash raining down on our car and the cabin Lloyd's Travel / Wendy rented to us (6841 Madrid Way), we packed up and left as they were closing down Westside Road. An Evacuation alert had been issued the night before that they hadn't bothered to tell us about. It later became an evacuation order. Despite the 3000 spent and lack of vacation, Wendy and Lloyd's Travel refused to refund despite being unable to provide any use of the areas, a provincial state of emergency and wildfires so close to their La Casa Cottage Resort. In addition to this, the cabin she rented was ant-infested and disgusting. The pool areas are completely unclean and very cheap for a place fetching $400/night. Given the lack of ethics and morals of this company not refunding and simply offering credit, I would not place any trust in their ability to offer travel services of any kind. When they are willing to endanger children for the almighty dollar, I would stay far away.

Always had the best service with Deborah Charles. She is knowledgable and meticulous with your…read moretravel plans. Ask her about River Cruising or any cruising for that matter.

This Travel Agency is a hidden gem located in the Denman Mall. I was recommended by a girlfriend I…read moreworked at Signature Vacations with in the 90s. There have been a couple times where I have taken all of my pre-planned arrangements into them from research online and they haven't been able to find me anything cheaper and they will simply tell me to go book it. The travel industry is not like it was in the late 90's and given this, their honestly means a lot to me when I book a trip. Even if I end up booking online, I still always book my insurance with them. Friendly, attentive staff and no pressure or lousy sales pitches. This company gives you a sense of feeling safe and protected with your vacation choices, something that I don't think many agencies offer anymore and haven't for a while.

This will be the second vacation I booked with Mckenzie. Both have been nothing short of amazing…read more First was In Puerto Vallarta at the Hyatt Ziva and the Second was Dominican Republic at the Hard Rock. Always have the best flights and best rooms. He's always available to answer any question i have (even dumb questions). Always quick replies and super Professional. Next time you're thinking of traveling or booking anything I'd use the Travel Group.

One of the best travel agencies I've had the pleasure to work with. They helped us plan simple…read moretrips to Toronto and Montreal all the way to our honeymoon in the French Polynesia. They are all well-traveled and can offer you those inside secrets to your vacation destinations, will get you the best prices and know which rooms have the greatest view at the right price at those special resorts. Need to change flights last minute, done with no hassle. Extend your stay? No problem. These guys and gals do it all. Love the Travel Group!!!