Beautiful office, very tech forward, and super lovely staff. From the start, I had a pretty great…read moreexperience at this office. I had to switch from an office I already really loved due to moving so I was nervous. The checkin person was incredibly friendly, the initial person I worked with during my exam was as well, and the doctor was engaging and thorough. I had zero complaints and was ready to leave the office to write this as a five star review.... So why 3 stars? I work in the insurance field. I understand the importance of taking ownership of your own benefits and not relying on a medical office to provide you with the information about what coverage you have. For this reason, I checked my vision benefits before my appointment and knew that I had a $10 co pay for the exam and a $0 copay for my contact lens fit/follow up. I've had the same plan for several years and that's always been what I pay but it's still good to check in case coverage changes. At check in I was offered a $39 photo of my eye in lieu of traditional dilation and I agreed as I hate the idea of getting my eyes dilated. For those doing the math, I'm now up to $49 due for my appointment. At checkout, I was told my total was $153. That's a difference of $104. I paid it and then went to my car to make sure I didn't misread something on my coverage. Nope, $0 exam copay, $10 lens copay.... I go back in to ask the person at check out. She explained to me that I had a "premium" contact lens fitting which is only discounted at 10% per my plan. I did see this on my benefits but have never been charged for a premium fitting so didn't think it applied to me. I'll say this, if I wasn't one to know things about insurance coverage I may have just accepted that as "just the way it is." I could have easily accepted that I got a "premium" fitting because they used extra technology that felt high end. But that's not what premium means. When I asked what the difference is, the person at check out said she's been asked before but doesn't really know. She offered to find out from another person in the back. She was very kind about the whole thing and happily went to ask and brought back a print out explaining the difference. I was told someone would call me because the person she tried to ask wasn't available. There was a lot of vision jargon on the printout that I didn't understand so I had to go home to look up the meanings. Basically it means this.... If you have regular bad vision like not being able to read a street sign far away, you don't need a premium exam. Premium is for premium lenses: astigmatism, multifocal or monovision lenses, post-surgical lenses, etc. I was called the next morning and told that they'd made an error in coding and was overcharged by mistake. They had already initiated the refund to my card for the additional $104 that wasn't truly due. Great! Glad that's squared away. However, my 3 stars still stand. It's 1000% possible that it was an honest mistake. These things happen. It's also possible that it wasn't a mistake and they're up charging for the reasons I stated above. Because if I wasn't me and heard premium exam I might have just agreed to paying it because I could see how the extra technology might make it "premium." Ultimately, I couldn't confidently refer my grandparents to this office without feeling like I needed to check their receipts after every visit.

Omaha Primary EyeCare is top notch. Dr. Johnson was so professional and easy to talk to during the…read moreeye exam. I was fortunate to have Stephanie help me. She was friendly and knowledgable. The front desk staff was attentive and friendly. Great place to go for eye care. Jan L.

My family has been going to First Eye Associates for a long, long time. I'd recommend them to…read moreeveryone. I've never had a poor experience, but if I did and it wasn't related to my eye care, such as a poor billing experience or them spelling my name wrong or a longer wait than I'd care for, I might chalk that up to a bad day for someone. We all have them. I've never had an experience there that would cause me to leave anything less than 5 starts. They are just the best in Omaha and have about 150 years of experience to back this claim.

I have seen Dr Drake for years. She is always very professional,thorough, and so is her staff. I…read morehighly recommend her.

UPSOLD MY ELDERLY MOTHER. Absolute worst customer service I've ever experienced. My elderly mother…read morewas taken by her assisted living and they completely upsold her. $900 AFTER insurance was the bill I got for blue screen blah blah (she doesnt use a computer). It took me 4 phone calls to even get an itemized copy of the bill after leaving multiple messages that clearly stated she wanted nothing that wasn't medically necessary. They refused to cancel the order and I was stuck paying the the bill although I never authorized the purchase. Doesn't matter that Im her medical POA or that she came in from an assisted living they had no issues taking the money over doing the right thing and providing good customer service. At least this practice can pay their bills this month, not so easy for us!

Dr. Schmidt has been taking care of my eye's for nearly 15 years (back when he was at Walmart!)…read more I'm so glad that he went out on his own, he has a comfortable and classy office and a great staff. The Schmidt Family team has been the only ones to be able to get my glasses prescription on-point (lived out of the state for 5 years). I travel from Omaha to go see him even though there are many closer options.

Our family has been coming here ever since I retired from the military almost 30 years ago. Dr…read more Kerri Dietz Pillen has been a great doctor for all of our needs, ranging from regular glasses to contacts to diabetic eye care. The office is up to speed on the insurance billing and we've never had a problem. They've invested in updated exam equipment over the years. The office may look a little disorganized but their service is not.

After reading the two reviews prior I think this is a very small business type of feel. There is…read moreonly one ophthalmologist which is why at time they are slow. They have struggled with short staffing on Saturdays which is why they're a bit slower then, but I will say you won't get this kind of care anywhere else. I have been coming here since I was little and the staff has seen me grow up. I walk in and they know who I am - even though I only come in once a year. They know my family and ask about my parents and they all really care so much. Yes this isn't your typical doctors office, and yes it's a bit packed with stuff in there, but the service you get is unmatched. I would recommend this to anyone who wants more of a caring small business vibe, otherwise go to the general clean offices that get you in and out in under 15 minutes. You're just a number there but here you are a client with a story that they want to learn about.

I like this location. The people who check you in and do the initial tests are nice. I've had two…read moredifferent doctors over the years. They both did thorough exams. I've been to some places where it feels like a cattle call and they are just going through patients as fast as possible. Happily that is not the case here. The women who helped me with the ordering process after the exam couldn't have been nicer. Very patient and good at explaining the various options. They don't have a huge selection of frames, but I always find something I like. If there is a downside it's the sticker shock, but I doubt that's any different at other places. So much depends on insurance and the prescription in any case.

They did not listen to my daughter about her prescription being wrong and the glasses hurting her…read moreeyes from bad lenses and head above the ears, she had sores from them. She ended up going in for three attempts and a different frame and lense selection before she was able to see properly and have no pain from the glasses. I'm not sure what happened to all the wonderful ladies that used to work there that knew how to make the glasses fit properly on someone's head, I'm sad to see how things have changed.

I went to their office with a referral from my physician because I had an injury to my eye. It was…read moreabout 25 minutes until they were going to close, and the receptionist kept fumbling around, acting frustrated and looking at her clock. Rather than try to find a way for me to get seen before close, she was more concerned with shutting down her computer and getting out of the office. I had spoken with her earlier and she had said that in order to be seen I would have to have a referral. When I showed up with a referral, she couldn't figure out what to do with it.

First visit: Easy to find and convenient location inside Costco. Extremely friendly doctor and…read morestaff. The young lady that helped me check in was very friendly and polite. The Dr was also friendly, polite and professional as she explained everything. I felt very informed on the process and results of the exam. I was given some sample contacts and told to try them out to see what I preferred. After trying the various samples, none of them were a good fit so I called to ask for a change. I was told to just stop in anytime during office hours and they could simple write a new prescription. Second visit: Both receptionist and Dr were different. The receptionist was very down to business and seemed a bit "short" with me. I tried to explain to her the situation with regard to why I was there and she cut me off mid sentence to ask questions; which I was getting to. The dr overheard from the exam room (with a patient) and answered a question. As soon as I asked the next question she said I'd just have to speak to Dr. she was them going to schedule me for an appointment, but I said I was told on the phone I didn't need an appointment. Long story short, I was given more trial contacts; but they were the wrong prescription (they didn't match the prescription written on the paper they gave me). Which is the same thing that happened the first time, which is why none of them worked for me.

Fr Briggs optometrist can never get my eyeglasses prescription correctly. He always says you will…read morelove your new glasses. I closed my membership to Costco because of him.

Great experience from start to finish of exam. Technicians very friendly and knowledgeable in…read moretheir job. Dr. Simone explained everything clearly about the health of my eyes, cataract surgery and what my options were. I have been with this office for over 30 years and highly trust and recommend them for all my family's eyecare.

My daughter see's Dr. Petska eye appt. Dr. petska is very patient and thorough. I have always been…read moreimpressed with ILUMIN and recommended it to the folks at my church (they have switched to ILUMIN) and my eldest daughter and her husband see Dr. Petska