Ordering from their website http://expert.ie was pretty straight forward. The money was taken off my card and an invoice was sent immediately.
Delivery of the appliance was promised between three and five days, so I was pleasantly surprised to receive a phone call from the merchant on day two, telling me that delivery would take place the following day between 8:00am - 01:00pm.
Unfortunately, the day of delivery was wasted with waiting until late afternoon. Upon checking the status of the order on expert's website I was informed that the appliance has been dispatched.
Nevertheless, I thought it would be better to get in touch with their customers services, who informed me that there was no knowledge of the phone call, which I did receive the previous day. However, unknown to them this phone call was recorded, so lying to me was just a daft thing to do.
The appliance was delivered a day later but I feel exasperated that these merchants have nothing better to do but to mess up with their schedules and blatantly lie to their customers. No wonder I regret to have spent €1200 with this company. read more