I've been to this urgent care multiple times and have had a good experience every time. I have to…read moreget blood draws for work and don't do well with needles, and the gals there were compassionate and made it a positive experience.

Well, I don't see why this is clinic is getting bad reviews. The staff is so nice. This was my…read morefirst visit and I will return if I need to. After I filled out the paperwork I think I waited five minutes before I was taken back. My whole visit was under 45 minutes. I left there confident that I got good treatment

My family member had symptoms of COVID-19, so we went to this urgent care facility for help and…read moreadvice. We had a difficult experience which is why I'm leaving this review. My family member's reasons for visiting included a cough, wheezing, and shortness of breath--core symptoms of COVID. Despite this, they didn't test him for COVID and gave him a prescription of an inhaler (my family member has asthma) and antibiotics. My family member's symptoms worsened significantly overnight. We made an appointment for a COVID test at Walgreens and it turns out he was positive. As mentioned, my loved one has asthma, putting them at risk for complications of COVID. The doctor was aware of this as demonstrated by prescribing an inhaler. We followed up with this urgent care to ask them to prescribe Paxlovid--an oral antiviral pill that can be taken at home to reduce an at-risk patient's chance of being hospitalized. Asthma is a qualifying condition for Paxlovid, which must be taken within five days of symptom onset. Due to this facility's failure to provide prompt testing, we had one day left to get him the medication. Instead of helping us, a nurse told us that "there is no prescription for Covid; it's a virus and you need to rest at home." We had to explain what Paxlovid is, and inform her that the nearby Walgreens carried plenty of it. She was pretty hostile after that, and she got defensive, claiming that she could not prescribe Paxlovid "until" this family member was hospitalized. Paxlovid is meant to help ensure that COVID patients with underlying health conditions DO NOT become so sick that they need to be hospitalized. She also told us that when we originally visited, my loved one's symptoms didn't warrant a COVID test--apparently these practitioners don't associate a fever, cough, sore throat, and shortness of breath with COVID. Due to this clinic's inability to test my family member for COVID in a timely way, and because of their lack of knowledge about protocols re: prescribing Paxlovid and qualifying conditions like asthma, I've had to watch my loved one needlessly suffer a more severe and prolonged illness. In Montana, "negligence means that the healthcare provider's actions deviated from or fell below the applicable accepted standards of medical practice. When that negligence results in the patient sustaining injury, becoming ill, or illness worsening, then medical malpractice may have occurred." By going to this clinic for help, my family member ultimately suffered more. I'd recommend just getting a test from Walgreens and then seeing a doctor for Paxlovid if you have a qualifying condition (not at this clinic though). I'm only giving this place two stars instead of one because the women at the front desk were kind, and the negligence of the doctors & nurses isn't their fault.