My family member had symptoms of COVID-19, so we went to this urgent care facility for help and…read moreadvice. We had a difficult experience which is why I'm leaving this review. My family member's reasons for visiting included a cough, wheezing, and shortness of breath--core symptoms of COVID. Despite this, they didn't test him for COVID and gave him a prescription of an inhaler (my family member has asthma) and antibiotics. My family member's symptoms worsened significantly overnight. We made an appointment for a COVID test at Walgreens and it turns out he was positive. As mentioned, my loved one has asthma, putting them at risk for complications of COVID. The doctor was aware of this as demonstrated by prescribing an inhaler. We followed up with this urgent care to ask them to prescribe Paxlovid--an oral antiviral pill that can be taken at home to reduce an at-risk patient's chance of being hospitalized. Asthma is a qualifying condition for Paxlovid, which must be taken within five days of symptom onset. Due to this facility's failure to provide prompt testing, we had one day left to get him the medication. Instead of helping us, a nurse told us that "there is no prescription for Covid; it's a virus and you need to rest at home." We had to explain what Paxlovid is, and inform her that the nearby Walgreens carried plenty of it. She was pretty hostile after that, and she got defensive, claiming that she could not prescribe Paxlovid "until" this family member was hospitalized. Paxlovid is meant to help ensure that COVID patients with underlying health conditions DO NOT become so sick that they need to be hospitalized. She also told us that when we originally visited, my loved one's symptoms didn't warrant a COVID test--apparently these practitioners don't associate a fever, cough, sore throat, and shortness of breath with COVID. Due to this clinic's inability to test my family member for COVID in a timely way, and because of their lack of knowledge about protocols re: prescribing Paxlovid and qualifying conditions like asthma, I've had to watch my loved one needlessly suffer a more severe and prolonged illness. In Montana, "negligence means that the healthcare provider's actions deviated from or fell below the applicable accepted standards of medical practice. When that negligence results in the patient sustaining injury, becoming ill, or illness worsening, then medical malpractice may have occurred." By going to this clinic for help, my family member ultimately suffered more. I'd recommend just getting a test from Walgreens and then seeing a doctor for Paxlovid if you have a qualifying condition (not at this clinic though). I'm only giving this place two stars instead of one because the women at the front desk were kind, and the negligence of the doctors & nurses isn't their fault.

When I was having such trouble with my lower back a number of years ago, which has a failed spinal…read morefusion in it that gives me much trouble and pain, I went to this clinic instead of St Peter's, since St Peter's refused to help me and instead told me that I was 'faking it'. Well, the X-rays don't lie St Peters, but did you bother to do one and make sure? Nope! So I was taken here instead, to Riverwood Health. They were immediately concerned when they saw I couldn't walk any longer, and since I was laying on the floor groaning in pain, as well. I was taken back immediately and seen by a qualified doctor, who then gave me some great suggestions, did X-rays and prescribed pain medication and examined my back, which St Peter's did not even bother to do. Dr. Paula Colledge, at Riverwood was like: Omg....I have never felt a back like this! The muscles are like rocks! She was very concerned, and I was treated like a human being, whereas at St Peter's, I was not. I cannot thank this clinic enough, for taking me and my injury seriously, and doing something about it. Would this ever happen at St Peter's hospital or Clinic? Never. At least, not for me. Please, instead take your loved ones to Riverwood Health Montana, where your concerns and injuries will be taken seriously. Top quality care to be found at this clinic. Thank you again, Riverwood Health Montana!

I went here for the first time when I couldn't find a quick result Covid test that I needed. They…read moretook me in right away and took care of it. They're all really nice and I asked if they do primary care, and they do. They've been my primary ever since, always easy to schedule and get seen. In the parking lot of Big Lots so it's a little hidden.

This place would have gotten a five star review, despite some issues. However, I went in on friday…read moreJuly 8th to get some records transferred and was given the forms, no problem. The woman at the front desk (maybe 30's, short dark hair) told me she would get them transferred within the week. I just called and there is no record of the request and nothing in the paperwork, despite the TWO forms I filled out. She lied to me, likely threw away the forms, and she deserves at the very least a writeup. My gallbladder is failing. I vomit constantly. I need surgery or I might have even bigger issues, and she did not feel it necessary to do what I asked to let me have potentially lifesaving surgery. I have an ORGAN that is FAILING. This is not a matter of medication info or something else a pharmacist can also help with or any other situation. This is quite literally life or death and I am unimpressed by the negligence.

Brandon (the employee who "yells" your name out when you are next in line) is in the wrong…read morebusiness. If he's a nurse, his license should be revoked. He is the most unprofessional healthcare employee I've met. Brandon ignored privacy / HIPAA regulations. Once you get behind the door with him, he doesn't "ask" you to do things, he DEMANDS you do things. Never a "thank you", never a "please", ZERO bedside manner. He was so bad that I pulled out my iPHone and started recording his voice, although that was difficult ​because he spoke very little - only when he demanded an answer. He should be replaced immediately. On a much better note, the rest of the staff were 5-star experiences (reception and Dr. Chamberlain).

In a place you would probably never expect to find a place for healthcare, lies a small clinic…read moreready to serve you. I was unfortunatet enough to get a sinus infection on my last trip home. Although Butte has two immediate care clinics in town, this was recommended to me to go for treatement. Very glad I did. Marlene Aldred is the Nurse Practitioner on site, and she is simply one of the friendliest health care providers I've ever come across. Don't hesitate to stop here if you are in need of seeking medical care.

My husband is a truck driver who found himself out sick on the road today. He attempted to contact…read morethese people during business hours...No answer so he left a message. Then tried their after hours number...No answer so he left a message. Then tried texting. A woman returned his call, told him blowing up her phone would not assist him in getting an appointment. Clearly she does not have a clue what a truck driver's life is like. He went elsewhere...received excellent care. He was diagnosed with pneumonia. I do not recommend these people's services since they are reluctant to provide them. In the truck drivers world, time is money. Being rude will get you a review.

Great care even when busy. Professional and courtesy. Hospital services are right there if needed.read more

Just another part of the horrible and very judgemental and dangerous St Peter's Hospital, where…read morethey judge you first, before any 'care' will be given, if at all. This place is just as useless as the main hospital. I was treated like something worse than worst Leper, ever. The main so called 'care giver' who caused all of my problems and misery is named Charlene Lewis. I believe she got let go at St Peter's, and most likely for incompetence, and is now at Benefis in Helena. Keep your loved ones and especially your children away from this woman. She did everything in her power to ruin my life and nearly succeeded. St Peters is well aware of what happened, but chose to do nothing as usual. Talk about lawsuit waiting to happen! Everything about this clinic and hospital is negative. The people that work there only care about getting paid. That is all they are in it for. Otherwise, they are mostly all incompetent, which is why St Peter's has the reputation that it does. All departments are run terribly and there is absolutely no accountability for any of them. People here are extremely judgemental. If you have an earring as a male, you will be judged. If you have tattoos, you will be judged. If you happen to be born LGBTQ, you are really judged and also called nasty names. By doctors and nurses!!! It has happened to me and to many others, and I have witnesses to it, so it can be proven true. Do not bother going here for anything. They will not help you and will do everything to harm you instead. It is just the way they operate at this place. Char Lewis even called me at home one time, and screamed obscenities at me over the phone. I recorded it. St Peter's is well aware of what she did but chose to do nothing but let her go, I guess. I certainly got no apology for all the damage and worse that she and St Peters Hospital caused me and too many others. The reviews speak for themselves. This is absolutely the worst hospital and clinic in the USA. Be very careful if you go there or if you go to Benefis instead, be wary of getting Charlene Lewis for a 'care giver'.

Went in because i have diverticulosis and it tends to flare up once a year or so and i happen to be…read morein Cameron working so i went in and paid out of pocket which wasnt to bad but i did not need a CT as i have dealt with this for some yrs now and i know whats wrong when it flares up so usually i just need some amoxicillin and USUALLY im given a couple days of some sort of pain med to deal with the pain until antibiotics take effect and i told Kristen/my physician this but she acted like she didnt even hear me but i got the antibiotics and sent on my way. Service was good and everyone was nice BUT why would you not give a pain med to someone that doesnt take them but in the case of diverticulitis which is extremely painful it is needed as it takes 2 or 3 days for antibiotics to start working. There is no excuse to let someone be in pain and not offer something when their in pain but you write a script for 14 days worth of antibiotics but nothing else.So many drug addicts and we know people buy other people's prescriptions but us legit folks cant even get a couple days worth while in pain with a condition!!!

Extremely thankful for the wonderful services and outstanding staff at the Madison Valley Medical…read moreCenter's Clinic in Ennis. After many years of camping in the area we had a need for medical care. The facility is ascetically attractive, very clean and overall well maintained! All employees , from the initial check-in desk (Lucinda) to the pharmacy were pleasant, kind and helpful. Special shout out to Kristin Maurer, FNP!! I received excellent medical care in the walk-in Clinic in a very reasonable amount of time and all my needs were meet in this one location. Thanks to all, I'm on the mend!

This clinic requires a card on file so they can automatically charge you. All I wanted was a strep…read morethroat test but the nurse told me if I didn't take the RSV/Covid/flu test, the doctor would not prescribe antibiotics unless she could rule out those things. So I took that test. According to my bill my strep test was $59 and the other 3 came to $300. However, a claim was submitted to my insurance for $697 AND PAID but I still received an AUTOMATIC withdrawal of $258.... MAKE IT MAKE SENSE.... I feel bullied and stolen from and would not recommend this clinic to anyone. Especially if you live pay check to pay check like most of us. We need to normalize telling doctors NO. All I needed was a strep test to make sure I didn't need antibiotics...

As other patients have mentioned the staff here is very polite and courteous. The facility is…read moreclean. However, expect to pay a lot for their services and surprise billing. I attended this clinic for abscess care. There were no x-rays or labs done. I was at the clinic for approximately fifteen minutes. I informed the nurse of what my issue was. They charged $1062.76 for the service. They sent me a non-itemized bill with my portion to be for $512. The bill just listed medical services. I requested an itemized bill that was not itemized. I was told the consultation alone was over $300. The consultation consisted of me informing the nurse of my issue. Probably less than a minute. I did contact their billing but they were not any help. Unfortunately, their treatment proved worse than the issue and it ended up healing on it's own. However, the real disappointment was the care received and especially the amount they charged. I really regret going to this clinic and would really recommend going some other place.

This was a number of years ago, but I have never forgotten the kindness and compassion given to me…read moreby the staff at Helena Urgent Care on Neill Avenue. I had somehow been stung by a wasp on my heel, which resulted in Sepsis. I did not know that I had blood poisoning and could have perished easily. My leg was hard and a blood line began to appear. I knew I was in trouble at that point, and went directly to Helena Urgent Care. They got me in immediately and I was seen by Dr Earl Booke. I hope I am spelling his name correctly, as it is from memory. Dr Book was extremely concerned and told me what was happening. I was lucky that it was caught before worse happened. He prescribed the appropriate Anti-Biotics as well as a pain reliever. The concern this man had for me almost brings tears to my eyes, even today. He was so kind. I hope he is still working at HUC! Or retired and having a great life! Dr Booke saved my life. When I was at HUC the few times I had to go there, the waiting room and everything else was clean and well kept. Everyone at the front desk was kind and compassionate as well. Totally the opposite of what would happen at St Peter's Hospital, where they treat you terribly. They would have let me perish at St Peter's, and I know that is true with every fibre of my being. So glad Helena has this Urgent Care Clinic on Neill Avenue, and I hope it is as great as it was when I was there! Thank you, Dr Earl Booke and Helena Urgent Care!

Dirty waiting room. Staff didn't wash hands. If you value your time at all, skip this place. The…read morestaff will talk your ear off about what's going on in their lives with no regard for the fact that you have places you need to be. I should have walked out when I came in and saw dirty furniture and 2 staff more concerned with programming the waiting room TV than serving patients.

Dr. Ibsen is amazing. He actually spends time 'listening' to his patients, getting to 'know' them…read more When it comes to the treatment I receive, I feel a genuine concern from Dr. Ibsen, not like he's in it for the money. Plus, he very much treats my 'entire' being...by that I mean he treats me as "the spiritual being having a physical experience" that I am and his concern also includes the psychological aspect as well...I LOVE that he is concerned about every aspect of me and not just my physical symptoms and ailments.. He is always willing to spend whatever time is necessary during my appointments addressing my questions. I don't feel rushed or like I am a nuisance. In my book, he is one of the best doctors I have ever had. I highly recommend Dr.Ibsen and wouldn't hesitate to take any of my loved ones to him for treatment.

This place does not exist anymore, the only choices are at Peters Urgent Care and St Peters Urgent…read moreCare North...and if you've ever dealt with a hospital run urgent care you know they are the definition of slow, cumbersome and lousy

"0" A true lack of professionalism compassion for patients…read moreunderstanding of scheduling and following a schedule! This place is truly the worst! Worst experience ever..... drive to Missoula, Bozeman, Great Falls anywhere don't do it here !

In the last three years, I've had excellent care at St. Peter's. Emergency Room, ambulance…read moreservices, cardiology, x-ray/MRI, intensive care, neurology, orthopedic care, nursing, doctors, technicians, front desk staff, heart and stroke physical therapy, speech therapy, cleaning staff, food staff, and billing services - ALL were excellent! They saved my life at least twice. Thank you ALL!!!