I was passing thru town and was referred by another shop, as my truck is lifted. I was noticing…read morefeathering on my steer tires. They took me in and corrected my issue. Very professional staff. The price was right. They explained what they found and performed the needed repairs quickly. They provided a print out of why I needed the alignment. Great business.

Customer service is great. No appointment needed, first come first served. This is my first time…read morein, and i'll continue bringing my car here!

I came from a nearby town because I had a family emergency and needed new brakes and tires to…read moretravel. So to get in quick I had to come to Gadsden. No big deal. I had a 3:00 appointment and got sick and called that morning to see if I could get in the next day. I was told that they had a 9:00 the next day so I said I'll be there. I showed up at 9:00 only to learn that the guy did not put me on 9:00 but He'd moved me from3:00 in the afternoon on a Wednesday to 9:00 am on the same Wednesday so I had no appointments on Thursday when I arrived. I was told by an employee that had happened to someone else the same day. They said they'd still fix it. Waited for a diagnostic; agreed on the work and they ordered parts. They took 30 minutes to get here, no big deal, but they sent the wrong parts so there's another 30 minutes. At the 4 1/2 hour mark I ask about progress and was told it's almost ready. I looked out at the bay and 1/2 of the brakes were still in the box. Two tires were off and no one was working on or even near the vehicle. I asked the manager why that was the case. I had originally been told that all the work would take 2 hours. When I voiced my frustration he said "Look, I've got 2 guys working on 6 cars" as if I was the problem with unrealistic expectations . Thats a Firestone staffing problem not a customer responsibility problem. I was then told it'd be another 30 minutes knowing there would be at least another hours work to be done because still no one was even near my vehicle working on it. I finally said "Just don't tell me 'almost ready' when you know it's going to be much longer!" Finally I have one brake left but it will mean being here 6 hours for a two hour job. I just hope my brakes work. So much for my family emergency out of town and two hour promises; but I'm sure my mother in Tennessee with a broken back waiting on me can wait "just a little longer" pitiful. I've been a Firestone customer for 30 years using them in states all over with great success. I'm at least going to have to try another location than Gadsden this is ridiculous! The manager offered no remorse or apology whatsoever. He acted like I was the one with the problem for my impatience. He just pretended to ignore me. I'm at the six hour mark and still one set of brakes is still on the ground with no one around. If the work takes six hours then tell me so. I will deal with it. Don't treat the customer like they're the problem when you can't run a business with fidelity. Dustin is the only good thing going at this location.

Used to be a great place with excellent service and outstanding customer service. Not so much…read moreanymore. Very disappointing since I had been a customer for many years.

Had a great experience today at Oil Express! Insanely quick but thorough service. Will definitely…read morebe back

can't say enough about how friendly and efficient these guys were! I recommend highly!!!read more

Thumbs up on these guys, I was here from out of town, had a flat on my 1 ton truck. People at the…read morecampground all told me to come here, they worked me right in, didn't over charge me, checked my other tires and had me back on my way. I would send my wife here, I don't know a higher complement to give. AAAA+++++++ .

this place is terrible they quoted me $69 and said when it was time to pay $ 699. I'm so mad they…read moreup charged, lie and this is a sneaky company with terrible service. 100% do not recommend.

QuickLane is a great place to get car maintenance taken care of without an appointment. I…read moreappreciate that they have some Saturday availability (note, the full service center next door is NOT open on weekends - if you need some recall work done, more than likely you'll need to have a weekday appointment). Always taken great care of by Shawn and Steve. One time I came in for an oil change and was told I could wait a few more months, as we drive so few miles. I appreciated the honesty and savings! Today, we got a new battery, alignment and rear brakes attended to for a fair price. Thanks for keeping our Lincoln in great shape.

Great job! Great service and very friendly people! You can get a great deal on a car or truck here…read moreand get your vehicle serviced by true professionals! The price to get your oil changed and all the extras they do for you can't be beat. You might have to wait a minute extra but they do a fantastic job and try their best to get you out quickly! My first time here to get my oil changed but it won't be my last! Thanks guys!

I took my car in to this business to have a complete tune up, oil change and fluid changes…read morethroughout. I don't know what they did to it, but the darned thing runs better now than it did when new!

Took our van and was really impressed with the way the shop is run and the fact they don't have a…read morelot of junk cars sitting around

Great Service. The guys were friendly and the techs were very professional.read more