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    Express Sunrooms

    3.0 (1 review)
    Open 8:00 am - 5:00 pm

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    5 months ago

    I have ordered and put down a deposit. So far they are very attentive. I will do a final review when completed.

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    Universal Windows Direct of Charlotte

    Universal Windows Direct of Charlotte

    1.6
    (51 reviews)

    I had five windows replaced in my home and the experience was very good. From the initial meeting…read morewith the salesman to the follow ups on delivery to the installers, everyone was very polite. The initial estimate was 12-14 weeks due to "Covid" but it only took 8 weeks. The installers showed up earlier than the scheduled appointment, no issues as I was working from home that day, and got right to work removing my old windows and installing the new ones. The prices were a bit higher than I had anticipated, but the quality of the windows is superior compared to the original windows. Plus the warranty is great. Now only 20 more windows to go. You don't realize how many windows are in your home! lol

    Absolute garbage company. Joe walked us through everything,…read morewe signed the contract, completed final measurements, and were ready to move forward. Their team even cut into our drywall and left nail holes in our door frame--so the process was clearly underway.Then... nothing. No communication whatsoever. We were told installation would take 6-8 weeks. At the 6-week mark, we had to call for an update--only to be told by Nick, with zero accountability or concern, that the job had been "undersold." Our options? Either pay double the agreed-upon signed price or cancel altogether. To make matters worse, we were told Joe "should have" contacted us--meaning if we hadn't called, they would have continued holding our money while saying nothing. Nick's dismissive, unapologetic attitude made it clear this isn't unusual for them, which is even more concerning. Now we're left with: no sliding glass door, a damaged wall, a damaged door frame, and a completely broken customer experience. If I could give 0 stars, I would.

    Express Sunrooms - patiocoverings - Updated July 2026

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